Accell Property Management

In response to complaint ID [redacted] did not alter the account payment history [redacted] was sent a hearing notice and she attended the hearingThe? Board of Directors agreed to pay half of the plumbing billTherefore, since [redacted] account could not be assessed prior to a hearing, her account was only assessed her half of the plumbing bill [redacted] uses her online banking to make her payments [redacted] called our office on January 28, and was told the mailing address of her payment was incorrect and given the correct mailing address for the paymentThe mailing address is located on the billing statement [redacted] has still not updated the mailing addressSince the? payments are sent directly to the? associations bank lockbox the incorrect mailing address causes a delay in receiving the payment.? The payments have been sent to [redacted] Association, c/o Accell Property Management, [redacted] mailing address is [redacted] s [redacted] Association, c/o Accell Property Management, Inc., [redacted] Pasadena, CA 91199-1950.Payments are mailed? to the Association's bank Lockbox; therefore,? Accell cannot stop a check from being processed once it has been mailedThe bank does not have the capability to? look for a specific check that has been errantly mailed[redacted] states that the plumber visit was unauthorized and unnecessaryHowever, either [redacted] or someone at her residence let the plumber into her unit [redacted] did attend a hearing regarding this issueTherefore, [redacted] is responsible.? ? [redacted] ? ? ?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [redacted] has illegally altered my account payment history as is apparent that A) there is no record of the full charge of the unauthorized plumbing bill and B) there is no record of a credit applied to my account to offset part of that charge per the board's illegal decisionFurthermore, [redacted] cites? California Civil Code dictates? how a management company is obligated to apply the assessments and it is first applied to the oldest unpaid assessment invoice to justify misapplying funds in my accountHowever, late fees did not begin to accrue until March 2016.Accell Property Management did not process my first payment within business days of sending the checkTherefore, [redacted] advised me to put stop payment on the checkI called Billing Associate? [redacted] and Property Manager [redacted] ? and left a voice message to not process the check if received as I would send a new check and then wrote a follow up email to the HOA President [redacted] processed the check anywaySimilarly, Accell did not process my January payment in a timely matter and so I accidentally issued a duplicate check, once again called [redacted] and told him not to process the second check, and he did anywayAccell asserts that it is incapable of correcting billing errorsAccell is fully responsible for the NSF fees.The plumber visit was unauthorized and unnecessaryThere was no leak, and no reason for the downstairs neighbor to call for serviceSince [redacted] ***? [redacted] at [redacted] ***? choose to call, they are responsible for the service visit and resulting billThe charge needs to be moved from my account to theirs Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and it states that business has contact me with such information? I have not received any communication from the business or related parties since issuing this complaint to Revdex.comCommunication also stated that issue would be resolved by week's end (last week), yet, no communication has been received on a resolution [? I have not received any communication from the business or related parties since issuing this complaint to Revdex.comCommunication also stated that issue would be resolved by week's end (last week), yet, no communication has been received on a resolution? Revdex.com, I request your continued support to resolve matter ] Regards, [redacted]

Decisions as to who will be hired to conduct the work (e.gtermite treatment, wood repairs) are made by the Association's Board of Directors As the managing agent, it is our responsibility to execute on these decisions made Attached are the responses from the two contractors - *** [redacted] and [redacted] - based on the complaint made by the homeowner If there are any additional questions or clarification needed, please let us know

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below see attachedRegards, [redacted] ***

In reviewing the history of the customer's concern, it is important to understand the process of how decisions are made for the property The process when receiving requests and concerns is to forward them to the Board of Directors at the next scheduled Board meeting by placing the items on an agenda for discussion and resolution Decisions are made by the Board at that time and the directive to execute upon these decisions are provided to the property manager Based on recent communication, the response time between email exchanges from both parties ranges from same day response, one day response, and two days responseA few email conversations did not continue again up to 6-days by the customer Inspections of the property are conducted regularly and any maintenance or landscape issues are placed on the agenda for the Board to review/discuss and decide upon a resolution It was made known to the customer on a several occasions what the next step would be to resolve the landscape problems As of the last meeting held on May 23, 2016, it was determined that the Board President would inspect the landscape area and discuss with the customer his concerns

In response to complaint ID [redacted] [redacted] did not alter the account payment history [redacted] was sent a hearing notice and she attended the hearingThe Board of Directors agreed to pay half of the plumbing billTherefore, since [redacted] account could not be assessed prior to a hearing, her account was only assessed her half of the plumbing bill [redacted] uses her online banking to make her payments [redacted] called our office on January 28, and was told the mailing address of her payment was incorrect and given the correct mailing address for the paymentThe mailing address is located on the billing statement [redacted] has still not updated the mailing addressSince the payments are sent directly to the associations bank lockbox the incorrect mailing address causes a delay in receiving the paymentThe payments have been sent to [redacted] Association, c/o Accell Property Management, [redacted] mailing address is [redacted] s [redacted] Association, c/o Accell Property Management, Inc., [redacted] Pasadena, CA 91199-1950.Payments are mailed to the Association's bank Lockbox; therefore, Accell cannot stop a check from being processed once it has been mailedThe bank does not have the capability to look for a specific check that has been errantly mailed[redacted] states that the plumber visit was unauthorized and unnecessaryHowever, either [redacted] or someone at her residence let the plumber into her unit [redacted] did attend a hearing regarding this issueTherefore, [redacted] is responsible [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below see attachedRegards, [redacted] ***

[redacted] from Accell Property Management is in contact with the vendor to resolve the damage to homeowners vehicleThis will be resolved by the end of this week [redacted] has notified the homeowner regarding the update.