Accent Builders

Hi,we looked up the property for the size of her home for the house wash not the deckShe gave me the deck dimensions and did not inform me of all the lattice and benchesShe approved the price over the phone and again at her propertyThey only got upset when the tech stated what an amazing deal they gotThe first invoice that she paid clearly states all the pressure washing pricesIt has the total for the clean and seal on itIt sats DCS wich was the clean and seal price agreed toThe sealant invoice says deck sealIt isnt very hard to notice the difference in the two invoicesPlease beware that because of the harassing phone calls, emails and private fb we have to decided to contact the authoriesOur office staff no longer feels safe with all the threats we have recievedWe will also be contacting our lawyer for the slanderous reviews they have posted

To Whom it May Concern:On 9/20/we were hired to preform a low pressure house wash to [redacted] homeWhen we arrive at any clients home we take notes on the condition of the siding, windows etcto protect of company from customers pre exsisting damage being placed on our company*** [redacted] home has a painted wood siding that has serious dry rot, cracking, and holes on the front of her homeShe had told us when scheduled that her and several of her neighbors had this issue and a contractor was out giving estimates for repairOur house washes are done low pressure to all siding, windows and trimIt is a cleaner that is lightly sprayed on areas they let it sit and is lightly rinsed away[redacted] needed to have her siding cleaned before repairs could commence that was the reason she hired our companyAfter the house was she sent an email 9/21/with pictures of the so called damage that we had done to her propertyWe told her that all damage was done prior to our arrival and that we have evidence via tech notes and pictures of our ownYou can zoom in on the photographs and see mold/mildew growing inside the holes & cracks of her homeIf this damage had just occurred while we did a house wash these biological agents would not be visible the next dayIt is absolutely positively unjust to put the blame on B&A when it is obvious that [redacted] home has gone without maintenance for some time causing severe dry rot in her wooden siding and trim.We had no choice but to send customer to collections after many failed attempts at payment.I have included the email correspondence and a before power washing picture that shows the holes in the wood siding and dirt all around the areaWhich if the house wash was preformed the dirt, mold, and mildew would not be thereOur tech also sprayed around those areas not to get water into the home owners exposed insulation.It was my understanding from scheduling the house wash service that painting and repairs to her home were to be done after the house washThis is a common occurrence before painting to have the home washed so repairs and painting can be accomplished.Thank you for your time,Allison J***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: When I spoke to MsJ [redacted] I gave her approximate dimensions of my deck and then called back when I scheduled with the exact dimensionsI also informed her of the benches and lattice on the original call but reminded her and asked again if there were additional charges for thoseI was told NOJust for the record, MsJ***, no one was home when Soloman arrived and started my jobMy husband arrived after the siding was done and he had already started the deck so I was not there to approve anythingWhy would an employee keep repeating about the price if it were a problem? Why not call and confirm with the owner? Because he certainly did not do that, per MrF*'s conversation with my husbandAs for the email contact, I suggest you speak to MrF [redacted] again because he comtacted my husband first and requested to speak to him about why I refused to allow them to returnSo that is not harassment on our part but on MrF*As for the reviews, I did not post anything that is untrueI have photo proof of the incomplete jobThe phone call to your office on my part yesterday was to be sure whom I spoke to about the initial estimateAs for the harassment in total, please do contact your attorneyHave them contact me so I can send him/her the facts with proofI will be more that happy to provide thatI have also contacted my local law enforcement and have been advised of my rightsI'm sure you will be hearing from them shortly on this matterGood luck getting that payment because I will not pay for something I do not oweMrF [redacted] is a bully and that has been documented in other reviews from other patrons of this company on ***.comHe believed I would back down and just pay because my husband told me to, that's why he contacted him in the first placeI suggest you learn your facts before accusing people of harassmentI have text messages and we have the [redacted] messages from him proving thisDo also read carefully my paid invoice, which I have attached, showing that the powerwash and seal are included in the total price Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I never claimed that B&A caused my oxidation problem as Allison J [redacted] states I simply said that the marks I am complaining about are not from oxidation, they are from the washer wand I sent photos of the marks I am complaining about, and they were never addressed I can see what marks are oxidation, and there is a difference The oxidation marks are not as noticeable as the marks I am addressing, and that is what I want to be compensated for I will repeat again, I am not looking for a refund, so please stop saying that I am, I just believe I deserve a percentage off I would also prefer someone rather than Allison J [redacted] to respond because I find her attitude toward this matter rude and disconcerting Thank you Regards, [redacted]

Hello, The clients complaints have many inaccuraciesWe did a low pressure house wash and applied a wax additiveThe client is making claims that we some how caused her oxidation problem, which is falseWe explained situation to client multiple times and sent our tech out to re wash areas of concernWe have gone above and beyond in trying to appease the clientWe have exhausted our efforts as we will not refund client Have a nice day! Allison J***