Accent Cruises

Thank you for the information regarding this customer's complaintWe will contact the customer directly to review his concerns Sincerely, Frank Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
My cars paint was scratched, and those scratches arent chatacteristics as the dealership claims, I have taken the car personally to diffrent shops and they all said the clear is gone do to the dealer ship washing it dirty, or taking it throught their automated serviceI was told a lot if times that the paint comes like that, and thats not how I took my car in, I have paper work where I complained and talked personally with all the managers and they all stick to the same story that thats how the paint comesI havr complained to the corporate Office and they have pointed out that if the dealer wasnt at fault, than why would they paint the bumpersWe did afrer to paint the sctatches that they made, which was all the swirl marks around the car, I have that in writing and I also have pictures and video of The car before and after the service and you can clearly see that, they just waxed the car, and they didnt remove the marksI knew the dealership will try to deby that they scratched my vehicle, so I have my two witnesses, and all ny paper work, and I did go to small claimsI did see their revises on yelp, and im not the only one that has conplainedI will take all my quotes and all the paperwork, to show that the dealership was at fault

RE ***
Mr*** claimed the dealership service department
scratched his vehicle in several areasHe stated we scratched the center of
his rear bumper, nicked the paint on the passenger door edge, and our car wash
made small scratches over the entire car.
We told Mr
*** that we wash over a hundred vehicles a day without
complaints of the automated car wash scratching areas on the vehicles, let
alone the entire vehicle. The small “scratches”
he was noticing are not scratches but are characteristics of the paint and are
more noticeable under bright sunshine and fluorescent lights In addition, the areas that were damaged were
not areas we would have needed access to during the service. Since we did not have any documentation of
the condition of the vehicle when it was brought in and this was the customer’s
first visit after purchasing the vehicle from us, it was agreed that we would
have an A+ rated body shop paint specific areas and buff the entire
vehicle. This was a goodwill offer as
the dealership did not believe the scratches were caused by the dealership
personnel or the automated car wash. In
attempt to resolve the concern for customer satisfaction, the dealership even
authorized painting the lower bumper area that Mr*** stated he had scratched
The dealership sent the vehicle to a body shop and the areas were painted and
the entire vehicle was buffed. The
dealership did what it promised but Mr*** was not satisfiedHe said the
scratches were still visible. The “scratches”
he claims the dealership made are circular marks seen under bright or direct light and can be found
in the paint on new vehicles as well To
prove it was a condition, Mr*** was shown numerous new vehicles
that also had the circular marks. Upon
seeing the marks he stated that we must have scratched all of our new cars when
we washed them. We explained that the
new cars on the lot are not run through the car wash, but are sprayed in place
on the lot using spot-free water and sun dried.
Mr*** did not accept that explanation. We offered him the opportunity to speak with
Toyota’s District Manager for an inspection but he declined the offer
Sincerely,
*** ***
Customer Relations

Thank you for the information regarding this customer's complaint. We will contact the customer directly to review his concerns.
 
Sincerely,
 
Frank Toyota