Thank you for the opportunity to respond accordinglyWe perform approximately moves per year and maintain an A ratingThis is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often, in good faith, go above and beyond our obligations as indicated in the following narrative The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratchesShe also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to herIn regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealedEven though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claimWe promptly calculated the inherent value of the TV using multiple web-based electronics depreciation calculators, based on the age (almost years old) and model of the TVWe reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $gift card as wellPlease keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of cents per/lb per articleBased on said valuation we are only contractually obligated to reimburse her less than $for the two itemsYet in good faith we have provide almost $(45% of the total move) towards her claim Finally, the Customer did mention that her move was a disaster, yet failed to mention that she completed a post move survey form indicating the exact opposite(all positive answers) She also failed to mention that she called immediately after the move to say “the guys did a great job”It is evident that the Customer is unhappy about receiving a reimbursement amount for the TV that is consistent with realistic market valuesWe do regret that damages happen at all and we regret that the Customer has resolved to mislabel the entire move as a “disaster”, which is clearly undeserved Arizona Discount Movers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing to refuting facts AZ Movers made in their last response First, the antique desk had some surface scratches on the top, which was never an issue, I never expected to have anything done with thoseThe front and back legs of the desk were not scratched, but actually gouged down to new woodThe movers did not attempt to deny the damageAs I stated the legs were repaired as they should have been by moving co Secondly, the issue of the TVI did not know the TV was damaged, until it was turned on to connect to cable and the [redacted] tech found the cracks immediately upon connecting the TVHe states such on his work orderYou can only see the cracks within the TV upon connectionSo the issue of waiting to report this, is ludicrousHow would I know it was cracked within, if it were not connected? This TV was a in Samsung, and was yrs old in pristine conditionI have checked with ebay and Best Buy and the value of this tv is not $as they originally proposedThey knew it to be a ridiculous offer and so they changed the payment to $They sent a gift card for $and a Starbucks card which I never asked for and would not use I was emphatic and remain so that I want a $reimbursement for the TVI will not cash the check or use the cards, I want to replace the TV As stated the individual movers worked hard in the heat, and were polite it was a matter of not stacking and padding completely.You expect your furniture to arrive in the condition that it left the homeIt did not!! See attachments of damage: I will send actual photos to your office Regards, [redacted]
Thank you for the opportunity to respond accordinglyWe perform approximately moves per year and maintain an A ratingThis is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often, in good faith, go above and beyond our obligations as indicated in the following narrative
The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratchesShe also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to herIn regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealedEven though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claimWe promptly calculated the inherent value of the TV using our multiple electronics depreciation calculators, based on the age (almost years old) and model of the TVWe reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $gift card as wellPlease keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of cents per/lb per articleBased on said valuation we are only contractually obligated to reimburse her less than $40 for the two itemsYet in good faith we have provide almost $(45% of the total move) towards her claim
We feel that the settlement presented to Ms*** is fair and we hope that she will stand by the conscious decisions she made on the day of the move regarding replacement valuationshe opted for no additional insurance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing to refuting facts AZ Movers made in their last response First, the antique desk had some surface scratches on the top, which was never an issue, I never expected to have anything done with those. The front and back legs of the desk were not scratched, but actually gouged down to new wood. The movers did not attempt to deny the damage. As I stated the legs were repaired as they should have been by moving co.
Secondly, the issue of the TV. I did not know the TV was damaged, until it was turned on to connect to cable and the [redacted] tech found the cracks immediately upon connecting the TV. He states such on his work order. You can only see the cracks within the TV upon connection. So the issue of waiting 10 to report this, is ludicrous. How would I know it was cracked within, if it were not connected?
This TV was a 40 in Samsung, and was 5 yrs old in pristine condition. I have checked with ebay and Best Buy and the value of this tv is not $49.00 as they originally proposed. They knew it to be a ridiculous offer and so they changed the payment to $100.00. They sent a gift card for $25.00 and a Starbucks card which I never asked for and would not use.
I was emphatic and remain so that I want a $400.00 reimbursement for the TV. I will not cash the check or use the cards, I want to replace the TV.
As stated the individual movers worked hard in the heat, and were polite. it was a matter of not stacking and padding completely.You expect your furniture to arrive in the condition that it left the home. It did not!!
See attachments of damage: I will send actual photos to your office.
Regards,
[redacted]
Thank you for the opportunity to respond accordingly. We perform approximately 3500 moves per year and maintain an A rating. This is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often,...
in good faith, go above and beyond our obligations as indicated in the following narrative.
The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratches. She also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to her. In regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealed. Even though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claim. We promptly calculated the inherent value of the TV using multiple web-based electronics depreciation calculators, based on the age (almost 6 years old) and model of the TV. We reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $50 gift card as well. Please keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of 30 cents per/lb per article. Based on said valuation we are only contractually obligated to reimburse her less than $40 for the two items. Yet in good faith we have provide almost $250 (45% of the total move) towards her claim.
Finally, the Customer did mention that her move was a disaster, yet failed to mention that she completed a post move survey form indicating the exact opposite. (all positive answers) She also failed to mention that she called immediately after the move to say “the guys did a great job”. It is evident that the Customer is unhappy about receiving a reimbursement amount for the TV that is consistent with realistic market values. We do regret that damages happen at all… and we regret that the Customer has resolved to mislabel the entire move as a “disaster”, which is clearly undeserved.
Arizona Discount Movers
Thank you for the opportunity to respond accordinglyWe perform approximately moves per year and maintain an A ratingThis is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often, in good faith, go above and beyond our obligations as indicated in the following narrative The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratchesShe also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to herIn regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealedEven though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claimWe promptly calculated the inherent value of the TV using multiple web-based electronics depreciation calculators, based on the age (almost years old) and model of the TVWe reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $gift card as wellPlease keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of cents per/lb per articleBased on said valuation we are only contractually obligated to reimburse her less than $for the two itemsYet in good faith we have provide almost $(45% of the total move) towards her claim Finally, the Customer did mention that her move was a disaster, yet failed to mention that she completed a post move survey form indicating the exact opposite(all positive answers) She also failed to mention that she called immediately after the move to say “the guys did a great job”It is evident that the Customer is unhappy about receiving a reimbursement amount for the TV that is consistent with realistic market valuesWe do regret that damages happen at all and we regret that the Customer has resolved to mislabel the entire move as a “disaster”, which is clearly undeserved Arizona Discount Movers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing to refuting facts AZ Movers made in their last response First, the antique desk had some surface scratches on the top, which was never an issue, I never expected to have anything done with thoseThe front and back legs of the desk were not scratched, but actually gouged down to new woodThe movers did not attempt to deny the damageAs I stated the legs were repaired as they should have been by moving co Secondly, the issue of the TVI did not know the TV was damaged, until it was turned on to connect to cable and the [redacted] tech found the cracks immediately upon connecting the TVHe states such on his work orderYou can only see the cracks within the TV upon connectionSo the issue of waiting to report this, is ludicrousHow would I know it was cracked within, if it were not connected? This TV was a in Samsung, and was yrs old in pristine conditionI have checked with ebay and Best Buy and the value of this tv is not $as they originally proposedThey knew it to be a ridiculous offer and so they changed the payment to $They sent a gift card for $and a Starbucks card which I never asked for and would not use I was emphatic and remain so that I want a $reimbursement for the TVI will not cash the check or use the cards, I want to replace the TV As stated the individual movers worked hard in the heat, and were polite it was a matter of not stacking and padding completely.You expect your furniture to arrive in the condition that it left the homeIt did not!! See attachments of damage: I will send actual photos to your office Regards, [redacted]
Thank you for the opportunity to respond accordinglyWe perform approximately moves per year and maintain an A ratingThis is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often, in good faith, go above and beyond our obligations as indicated in the following narrative
The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratchesShe also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to herIn regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealedEven though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claimWe promptly calculated the inherent value of the TV using our multiple electronics depreciation calculators, based on the age (almost years old) and model of the TVWe reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $gift card as wellPlease keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of cents per/lb per articleBased on said valuation we are only contractually obligated to reimburse her less than $40 for the two itemsYet in good faith we have provide almost $(45% of the total move) towards her claim
We feel that the settlement presented to Ms*** is fair and we hope that she will stand by the conscious decisions she made on the day of the move regarding replacement valuationshe opted for no additional insurance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing to refuting facts AZ Movers made in their last response First, the antique desk had some surface scratches on the top, which was never an issue, I never expected to have anything done with those. The front and back legs of the desk were not scratched, but actually gouged down to new wood. The movers did not attempt to deny the damage. As I stated the legs were repaired as they should have been by moving co.
Secondly, the issue of the TV. I did not know the TV was damaged, until it was turned on to connect to cable and the [redacted] tech found the cracks immediately upon connecting the TV. He states such on his work order. You can only see the cracks within the TV upon connection. So the issue of waiting 10 to report this, is ludicrous. How would I know it was cracked within, if it were not connected?
This TV was a 40 in Samsung, and was 5 yrs old in pristine condition. I have checked with ebay and Best Buy and the value of this tv is not $49.00 as they originally proposed. They knew it to be a ridiculous offer and so they changed the payment to $100.00. They sent a gift card for $25.00 and a Starbucks card which I never asked for and would not use.
I was emphatic and remain so that I want a $400.00 reimbursement for the TV. I will not cash the check or use the cards, I want to replace the TV.
As stated the individual movers worked hard in the heat, and were polite. it was a matter of not stacking and padding completely.You expect your furniture to arrive in the condition that it left the home. It did not!!
See attachments of damage: I will send actual photos to your office.
Regards,
[redacted]
Thank you for the opportunity to respond accordingly. We perform approximately 3500 moves per year and maintain an A rating. This is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often,...
in good faith, go above and beyond our obligations as indicated in the following narrative.
The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratches. She also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to her. In regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealed. Even though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claim. We promptly calculated the inherent value of the TV using multiple web-based electronics depreciation calculators, based on the age (almost 6 years old) and model of the TV. We reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $50 gift card as well. Please keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of 30 cents per/lb per article. Based on said valuation we are only contractually obligated to reimburse her less than $40 for the two items. Yet in good faith we have provide almost $250 (45% of the total move) towards her claim.
Finally, the Customer did mention that her move was a disaster, yet failed to mention that she completed a post move survey form indicating the exact opposite. (all positive answers) She also failed to mention that she called immediately after the move to say “the guys did a great job”. It is evident that the Customer is unhappy about receiving a reimbursement amount for the TV that is consistent with realistic market values. We do regret that damages happen at all… and we regret that the Customer has resolved to mislabel the entire move as a “disaster”, which is clearly undeserved.
Arizona Discount Movers