Accent Residential Appraisals Ltd

Revdex.com:At this time, I have not been contacted by Moleskine America, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.After I wrote to say I was referring my complaint to you, Moleskine replied to say they had
refunded me in full for the postage I paid for next day deliveryThanks for your helpThe reply they sent to me is below for your records. *** *** *
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Sincerely,
*** *** ***

Hello, The customer purchased the item in question from ***We (Moleskine), the manufacturer of the product, provided a replacement product to the customer as we thought it may be a hardware issueAfter the replacement, the customer was not satisfiedIt was not a hardware
issueThere were more attempts to troubleshoot the product to fit the customers needs, and the customer was still not satisfied with the productUpon request of a full refund, the customer was refereed to ***, where they purchased the item. Best,Moleskine

Hello, The customer has been refunded and a replacement product has been sentOnce again, we are sorry for the inconvenience this has caused you. Best regards,Moleskine America Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
[Your Answer Here] (1)I got my money back is not because Moleskine contacted me to "refund", but because after several days without any answer/response, I called my Credit Card company (*** ***) and filed a Dispute Application against them*** *** helped me to get my money back(2)Not like what they stated in this Revdex.com response, I NEVER received any "notification" from themI don't need any further actions about the payment since I already got my money back with my credit card company's helpThe reason I didn't click "accept the solution" is because Moleskine DIDN'T DO ANYTHING during the whole process:) This is the first time I experience such an irresponsible customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,The customer has been refunded the full value of the order and notified. Sorry for any inconvenience,Moleskine

Revdex.com:At this time, I have not been contacted by Moleskine America, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have not received a response from the business in reference to complaint ID [redacted]. However, my bank did return the funds which were under question. The planner has been delivered.
Sincerely,
[redacted]