Accent Roofing & Construction

I will answer this compliant step by step according to what customer is claiming.I talked to the lady responsible for payment in my office and she said the Mrs *** never called us regarding this matterNorma( the lady in my office) said that she tried many times calling Mrs ***, but she never
answered or called back for this matter before the car got picked upeven if there would be a call, balance is too high for the vehicle not to get picked up.it s close to payments about the repo company, we have no control over themthey have their own regulationand in the paper that they carry it says that a third party company is picking up the car and we cant have no control over themwhen a car get repossessed , there will be an agreement between dealer and company to how to get the car backour policy is that if the customer had a good history on payment, we will get them a car back if they pay what they are behind plus payments ahead and the repo chargeswhen we talked to Mrs ***, we found out she is not able to pay the total of so, we asked her to pay just $which is what they were behind plus the repo fee( I think that s pretty fair).I told her that we have to clear the account before releasing a repossessed caralso I told her we will not report the repossession to her credit, if she do soI personally talked to Mrs *** and I told her try to come up with money in days and if you need more time call me and I try to help you on time as much as I canI know Mrs *** is frustrated that she does not have the car, but at the same time she is on default on payments and that has to be clearedif she had the big banks as her finance company, they will not wait almost and half payment for her to bring her paymentThanks and let me know if you need more info

I will respond according to what Mrs *** previous answer isthe late fee that she is talking about is and its not just for right now these late fees are from July most of her payment were lateactually, our late fee is just 5% of the payment compare to most of the dealership that charge 20% late feeeach time Mrs *** father was coming to make payment, we were telling him about the late payment and each time the answer was, it s OK, I will pay. Mrs *** never asked me about the late payment and I never said , don t worry about itIf a customer ask me about anything , I will get the payment history and show it to them. I also talked to repo company about this matter and they told me, they will never tell the customer such a thingthey said it s not their job to resolve the issues about paymenttheir job is to repo the vehicle.And I don't know who told Mrs ***, if she pay 2000.00, she will be over with paymentsIf somebody said such a thing, was not authorized to talk to her about paymentI talked to all employees outside the office and all denied talking to Mrs *** regarding this matterAnd I don't know why miss *** has to talk to somebody that is not authorized about payments in this matter.repo company charges a fee for repoand repossession is not just go pick up a vehiclethe biggest job for them is looking for a carthis is what every repo company will charge for this job. we still want Mrs *** satisfied and happybut I still don't know what exactly she is looking for specificallyplease let me know what exactly make her happy ,so we can help her betterwe really want to help her get her car backbut first we have to know what she would like to do about her paymentsand if it s reasonable , we will be more than happy to helpthanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
In regards to the companies response I don't agree with resolution on hand,did I have late payments yes but dollars in late fees is ridiculous and when I asked about the late fees the manager told me not to worry about that when the vehicle got repossessed from my home I was told by the repo man whom the company stated is a third party I would have to pay to get my vehicle out when I get to the business guess what diffrent story this is the second time this happensI was also told by the employees at this company just pay the 2,to get this issue over withAlso I'm told I'm paying for a repossession where my vehicle wasn't even towed some random lady asked for my keys rudely and drove off what kind of business does that