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Acceptance Insurance Rating
Address: 3813 Green Hills Village Dr, Nashville, Tennessee, United States, 37215-2610
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+1 (615) 523-5868 +1 (615) 327-2266 +1 (615) 844-2893 |
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firstacceptancecorp.com
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This is the worst company ever their client ran a stop sign and totaled my car here it is over a year later they have not paid me for my car yet they finally made a offer 4 weeks ago I accepted their offer and they have yet to send my check they never even provided me with a rental car this company should not even be in business I don't know why anyone would use this company if you are in a accident with one of their insured people don't expect any response from them in a hurry and the bad part I was only asking $1500 for my car not like I was asking for alot I wouldn't even give them one star
Mr., less than one week after your accident was reported, we received a letter from your attorney directing us to have no further contact with you. We have issued a check for your settlement but we are still waiting on your attorney to complete the total loss documents that are required by the state.
(Complaint entered by Cleveland, Ohio Revdex.com staff - LST) Consumer's car was stolen on 08/03/17. Although she has full coverage (***) she has been verbally advised by Company reps, Tiffany T and Lisa W, that her claim (#***) will be rejected. Consumer has been told that she must first pay for her rental car and would later be reimbursed - even though she was never told this was their process. Consumer has also been unable to work for 8 weeks due to loss of the vehicle.
Other (requires explanation) Consumer wants the auto claim and rental covered. She also wants to be financially reimbursed for lost wages.
Dear Ms.:
This is in response to the complaint filed by ***.
This loss was reported to us on August 05, 2017, by *** initially under claim ***. This claim was then reset to claim number XXXXXXXXXX in order to file the claim under the correct date of loss.
We spoke to Ms. and secured a recorded statement with her on August 07, 2017. She advised that the vehicle was st***n after she and a cousin returned home from shopping and picking up food. She had left the key inside the vehicle while taking things into the house and saw it drive off. She her cousin went looking for the vehicle until 3:00 or 4:00 am, before going home. She decided she would turn it into the police the next morning. When she called the police, they advised that they would send someone out, but she decided to go into the precinct in person.
During the recorded statement, she advised and confirmed with us that the vehicle was a 2012 ***, tan in color. We have the vehicle listed as a 2013 ***. She also advised that she owned the vehicle for about four months. There were some additional indicators that alerted the claim handler to have the file reviewed by the Special Investigation Unit. Once the estimate was completed, the special investigator confirmed that the vehicle was in fact a 2012 *** with a ***. However, the vehicle listed on the policy is a 2013 *** with a***. The information found that the original listed vehicle was repossessed. The loss vehicle was purchased on April 25, 2017, was titled on May 19, 2017, and was registered on July 13, 2017. At no time was there a request to add the vehicle to the policy.
Under the policy*** edition of February 2012, Part D Coverage for Damage to Your Auto, our policy outlines that any vehicle, as a replacement or additional vehicle, may have coverage for a period of 30 days from the date that you become the owner. After this there is no coverage unless you have asked us to cover the vehicle prior to the date of the loss. Unfortunately, Ms., to this date, has never asked us to cover the 2012 ***. Therefore, coverage was disclaimed for this loss.
We regret that Ms. has experienced frustration with her claim and can assure you that Acceptance Auto Insurance strives to create a courteous, service-oriented, working relationship with our customers to resolve each claim in a timely and equitable manner.
Thank you for allowing us the opportunity to respond. Should you have any additional questions or concerns, please contact us at ***@acceptance.com, or contact the undersigned and email a copy to ***@acceptance.com.
Sincerely,
Michael C
Regional Claims Director
(XXX)XXX-XXXX, ext XXXXX
MC***@acceptanceinsurance.com
cc: Compliance Analyst at ***@acceptance.com
Enclosures: 4