DON'T USE THIS COMPANY - RIPOFF and absolutely no customer service. They are not a lab, they are just a broker to Quest Labs. I ordered lab tests from them and they came back completely erroneous. You can't contact Accesa Labs directly - only by email. I wrote them and they sent me back to the lab to get the tests done again. Wasting another hour was a complete inconvenience for me. My doctor told me that those test came back erroneous as well. My doctor said I would be dead if the test results were correct. So once again I email Accesa Labs. This time instead of dealing with the customer problem, they tell me there is nothing that they can do and to contact Quest Labs directly. When I emailed them and asked why they weren't going to deal with Quest as I was paying Accesa for the services, they wrote me that there was nothing they would do. I then disputed the invoice amount with my credit card and Accesa disputed it back 2 times by lying and telling the credit card company that I received good lab results. To this day after 4 months I don't have my money back and Accesa ripped me off. Don't use this phony lab broker...
DON'T USE THIS COMPANY - RIPOFF and absolutely no customer service. They are not a lab, they are just a broker to Quest Labs. I ordered lab tests from them and they came back completely erroneous. You can't contact Accesa Labs directly - only by email. I wrote them and they sent me back to the lab to get the tests done again. Wasting another hour was a complete inconvenience for me. My doctor told me that those test came back erroneous as well. My doctor said I would be dead if the test results were correct. So once again I email Accesa Labs. This time instead of dealing with the customer problem, they tell me there is nothing that they can do and to contact Quest Labs directly. When I emailed them and asked why they weren't going to deal with Quest as I was paying Accesa for the services, they wrote me that there was nothing they would do. I then disputed the invoice amount with my credit card and Accesa disputed it back 2 times by lying and telling the credit card company that I received good lab results. To this day after 4 months I don't have my money back and Accesa ripped me off. Don't use this phony lab broker...