Good
Day,Engineering can't duplicate this issue of the app deleting, so they are thinking it may be the type of phone being used. Please send the unit to the following address for evaluation. Customer will be reimbursed upon receipt. The website had a minor problem, which many do, but has been and is working.Ship to:Access CommunicationsATTN: ***Technology WaySteubenville, OH 43952Thanks & Regards,A2C?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per your request, this is my response to “Access Communications” and their reply.It’s too bad that it took a complaint filed with the Revdex.com to get a response out of this outfit. I placed numerous phone calls that were unanswered over the course of a few weeks. *** simply stopped returning my calls. I had been asking for them to refund my money if I sent the device back. However, she didn’t respond until I contacted Revdex.com. Communicating with this company was difficult, to say the least. My own resolution after not getting any return calls was simple: I went to the Target where I purchased it, was able to have them look up the receipt, and got my money back. I also told the manager there what a nightmare the TextBuster thing turned out to be, from an unmaintained and unsupported website to faulty software to horrible customer service. He promptly removed the remaining devices from the shelf, so no one else would be stuck like I was. So perhaps I am satisfied: word may get around about how hard it is to deal with this company and their products. And since they don’t seem to care about how customers feel, this ought to be just fine with them
Regards,
*** ***
Good Day,The unit in question has been reported to our IT people and placement will be corrected as quickly as possible. I'm sure the EZis what the customer ordered for that's what is on the site, but the receipt printed an EZ(receipt attached) and that is what was shipped. Regardless, when we receive the unit back, full credit will be issued. Have it sent to: A2C/*** *** with RMA#12225C marked on the outside of the package.We haven't been in business this long by being crooks or liars. Sorry you feel that way. What else do you want us to do here?Regards,Access Communications800-561-Ext
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Revdex.com- while I appreciate your intervention, the company is lying. I have a documented sales receipt that I ordered an EZ and the shipped something else. I also don't buy the story of them putting it on the website by mistake. I don't trust them to credit my account AND I see no reason that I have to pay the return shippingThey don't answer telephone calls and I had one e mail response to the I sent them. They are a fraud. What guarantee can I get that they will refund my money? I'm certainly not going to buy anything else from them. Besides, they are still advertising the ez on their website as DIY. they are crooks
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I believe the Revdex.com and playing puerile she see how many complaints it had against this company and how many times people of complaints similar to the one I have if so I think the Revdex.com should not grant the license so therefore they would prevent companies like this doing business like this to customers that keep them in their jobs not honoring the warranty and not caring about customers making way too much to send his remote back to unrepairable or not replaced the warranty that they provide the book two-year warranty ???? the business real steps in one too many times I don't think that they should be fine recommended “anyway thinking that she gave the license from the so therefore it can prevent them from doing this ever again many customers have they done this to that having complaint and actually pay for new remote control on the warranty they should be some kind of business that looks always business and says is no business like your business you write a business also without a remote I refuse to buy another one I just hope that they don't do this to somebody else at this point to attention at the highest level thank you sincerely [redacted] today's date is 10/10/15 matter has not been resolved received your remote fact that those of work properly refused to replace or repair under warranty how many people have been hurt by this company and their practices
Good Day!This customer was called and the "alert" issue on the TextBuster site is being checked into right now. Hopefully the issue will be corrected by days end and the customer will be called back to advise the issue has been resolved.Thanks & Regards,Access2Communications
Good Day,In reviewing your order, you ordered an EZ-85..............same unit as the EZ-75 but comes with (2) 2-way remotes. Are you saying you received an EZ-.75?The EZ-Starter line that we carry was for our Dealer/Installer customers. Due to overstock, we had our IT people add it to...
our [redacted]ebsite. However, and you re correct that it is not a DIY, they placed it in the wrong spot. That being said, we apologize for your inconvenience. We'd be glad to exchange it for a DIY or credit it, your choice. Either way, your unit needs to come back, so please mark RMA#121652 on the outside of the package and include a copy of your sales receipt noting what you wish to do.................exchange for a DIY or receive credit.Thanks & Regards,A2C/Bulldog Security
Good Day,Customer is sending the bypass to us to be programmed. Once programmed, it will be sent back to customer and installation will be done, hopefully...
within the week. We will speak with the installer regarding re-installation costs.Thanks & Regards,Access 2 Communications/dba Bulldog Security
All warranties are based on the purchase date. All warrantied items are to be accompanied with a copy of the original sales receipt. A sales receipt is needed to validate the warranty. We also show no warranty registration for this customer.Thanks & Regards,A2C
Goo Day,The customer needs to send a copy of his sales receipt from when this unit was originally purchased. He sent the remote in for warranty under an old RA# that was issued last year.Thanks & Regards,A2C/[redacted]
Good
Day,Engineering can't duplicate this issue of the app deleting, so they are thinking it may be the type of phone being used. Please send the unit to the following address for evaluation. Customer will be reimbursed upon receipt. The website had a minor problem, which many do, but has been and is working.Ship to:Access CommunicationsATTN: ***Technology WaySteubenville, OH 43952Thanks & Regards,A2C?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per your request, this is my response to “Access Communications” and their reply.It’s too bad that it took a complaint filed with the Revdex.com to get a response out of this outfit. I placed numerous phone calls that were unanswered over the course of a few weeks. *** simply stopped returning my calls. I had been asking for them to refund my money if I sent the device back. However, she didn’t respond until I contacted Revdex.com. Communicating with this company was difficult, to say the least. My own resolution after not getting any return calls was simple: I went to the Target where I purchased it, was able to have them look up the receipt, and got my money back. I also told the manager there what a nightmare the TextBuster thing turned out to be, from an unmaintained and unsupported website to faulty software to horrible customer service. He promptly removed the remaining devices from the shelf, so no one else would be stuck like I was. So perhaps I am satisfied: word may get around about how hard it is to deal with this company and their products. And since they don’t seem to care about how customers feel, this ought to be just fine with them
Regards,
*** ***
Good Day,The unit in question has been reported to our IT people and placement will be corrected as quickly as possible. I'm sure the EZis what the customer ordered for that's what is on the site, but the receipt printed an EZ(receipt attached) and that is what was shipped. Regardless, when we receive the unit back, full credit will be issued. Have it sent to: A2C/*** *** with RMA#12225C marked on the outside of the package.We haven't been in business this long by being crooks or liars. Sorry you feel that way. What else do you want us to do here?Regards,Access Communications800-561-Ext
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Revdex.com- while I appreciate your intervention, the company is lying. I have a documented sales receipt that I ordered an EZ and the shipped something else. I also don't buy the story of them putting it on the website by mistake. I don't trust them to credit my account AND I see no reason that I have to pay the return shippingThey don't answer telephone calls and I had one e mail response to the I sent them. They are a fraud. What guarantee can I get that they will refund my money? I'm certainly not going to buy anything else from them. Besides, they are still advertising the ez on their website as DIY. they are crooks
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I believe the Revdex.com and playing puerile she see how many complaints it had against this company and how many times people of complaints similar to the one I have if so I think the Revdex.com should not grant the license so therefore they would prevent companies like this doing business like this to customers that keep them in their jobs not honoring the warranty and not caring about customers making way too much to send his remote back to unrepairable or not replaced the warranty that they provide the book two-year warranty ???? the business real steps in one too many times I don't think that they should be fine recommended “anyway thinking that she gave the license from the so therefore it can prevent them from doing this ever again many customers have they done this to that having complaint and actually pay for new remote control on the warranty they should be some kind of business that looks always business and says is no business like your business you write a business also without a remote I refuse to buy another one I just hope that they don't do this to somebody else at this point to attention at the highest level thank you sincerely [redacted] today's date is 10/10/15 matter has not been resolved received your remote fact that those of work properly refused to replace or repair under warranty how many people have been hurt by this company and their practices
Good Day!This customer was called and the "alert" issue on the TextBuster site is being checked into right now. Hopefully the issue will be corrected by days end and the customer will be called back to advise the issue has been resolved.Thanks & Regards,Access2Communications
Good Day!Will need to find the Tech involved and will respond as quickly as possible.Sorry for the inconvenience.Thanks & Regards,A2C
Good Day,In reviewing your order, you ordered an EZ-85..............same unit as the EZ-75 but comes with (2) 2-way remotes. Are you saying you received an EZ-.75?The EZ-Starter line that we carry was for our Dealer/Installer customers. Due to overstock, we had our IT people add it to...
our [redacted]ebsite. However, and you re correct that it is not a DIY, they placed it in the wrong spot. That being said, we apologize for your inconvenience. We'd be glad to exchange it for a DIY or credit it, your choice. Either way, your unit needs to come back, so please mark RMA#121652 on the outside of the package and include a copy of your sales receipt noting what you wish to do.................exchange for a DIY or receive credit.Thanks & Regards,A2C/Bulldog Security
Good Day,Customer is sending the bypass to us to be programmed. Once programmed, it will be sent back to customer and installation will be done, hopefully...
within the week. We will speak with the installer regarding re-installation costs.Thanks & Regards,Access 2 Communications/dba Bulldog Security
All warranties are based on the purchase date. All warrantied items are to be accompanied with a copy of the original sales receipt. A sales receipt is needed to validate the warranty. We also show no warranty registration for this customer.Thanks & Regards,A2C
Goo Day,The customer needs to send a copy of his sales receipt from when this unit was originally purchased. He sent the remote in for warranty under an old RA# that was issued last year.Thanks & Regards,A2C/[redacted]