All warranties are based on the purchase date All warrantied items are to be accompanied with a copy of the original sales receipt A sales receipt is needed to validate the warranty We also show no warranty registration for this customer.Thanks & Regards,A2C
Good Day,In reviewing your order, you ordered an EZ-85..............same unit as the EZ-75 but comes with (2) 2-way remotes. Are you saying you received an EZ-.75?The EZ-Starter line that we carry was for our Dealer/Installer customers. Due to overstock, we had our IT people add it to... our [redacted] *ebsite. However, and you re correct that it is not a DIY, they placed it in the wrong spot. That being said, we apologize for your inconvenience. We'd be glad to exchange it for a DIY or credit it, your choice. Either way, your unit needs to come back, so please mark RMA#121652 on the outside of the package and include a copy of your sales receipt noting what you wish to do.................exchange for a DIY or receive credit.Thanks & Regards,A2C/Bulldog Security
Good Day,Customer is sending the bypass to us to be programmed Once programmed, it will be sent back to customer and installation will be done, hopefully within the week We will speak with the installer regarding re-installation costs.Thanks & Regards,Access Communications/dba Bulldog Security
Goo Day,The customer needs to send a copy of his sales receipt from when this unit was originally purchased He sent the remote in for warranty under an old RA# that was issued last year.Thanks & Regards,A2C/ [redacted]
All warranties are based on the purchase date All warrantied items are to be accompanied with a copy of the original sales receipt A sales receipt is needed to validate the warranty We also show no warranty registration for this customer.Thanks & Regards,A2C
Good Day,In reviewing your order, you ordered an EZ-85..............same unit as the EZ-75 but comes with (2) 2-way remotes. Are you saying you received an EZ-.75?The EZ-Starter line that we carry was for our Dealer/Installer customers. Due to overstock, we had our IT people add it to... our [redacted] *ebsite. However, and you re correct that it is not a DIY, they placed it in the wrong spot. That being said, we apologize for your inconvenience. We'd be glad to exchange it for a DIY or credit it, your choice. Either way, your unit needs to come back, so please mark RMA#121652 on the outside of the package and include a copy of your sales receipt noting what you wish to do.................exchange for a DIY or receive credit.Thanks & Regards,A2C/Bulldog Security
Good Day,Customer is sending the bypass to us to be programmed Once programmed, it will be sent back to customer and installation will be done, hopefully within the week We will speak with the installer regarding re-installation costs.Thanks & Regards,Access Communications/dba Bulldog Security
Goo Day,The customer needs to send a copy of his sales receipt from when this unit was originally purchased He sent the remote in for warranty under an old RA# that was issued last year.Thanks & Regards,A2C/ [redacted]
Good Day!Will need to find the Tech involved and will respond as quickly as possible.Sorry for the inconvenience.Thanks & Regards,A2C