Dear [redacted] , Thank you for forwarding this complaint to our office.We are in the process of reviewing our documents and need some additional time to respond We will provide a response next week.Thank you for your consideration.Regards,Pam B [redacted]
March 26, Dear *** [redacted] , Thank you for providing us with additional time to respond to customer complaint ID # [redacted] On January 14, 2015, [redacted] signed a contract for her stairway lift (see attached) On January 21, 2015, the special order material was irreversibly modified (track was custom cut to fit [redacted] stairway) On the same date, the stairway lift was installed in [redacted] residence [redacted] indicated that the seat was too tight for her mother and asked us not to finish the installation We custom ordered an extrawide seat (regularly priced at $extra) at no additional charge to accommodate [redacted] mother On February 7, 2015, [redacted] visited our showroom and informed us that she has decided she wants a different lift that we had on display She was promptly advised that the new lift would cost more and uses a different track system, which would mean she would lose her $special order amount, if she proceeds with this change On February 12, 2015, follow up calls were made to install the original lift with the custom ordered extrawide seat [redacted] indicated that if she cannot have the more expensive lift, at no additional charge, then she wants to receive a full refund and does not want to pay for the track of the original lift I regret that despite the extra expenses that we have already incurred in securing the custom extrawide seat and having the cost for a second installation trip, at no additional cost to her, we could not satisfy [redacted] The manufacturer will not allow us to return a track for credit after it has been cut As such, we cannot refund her deposit nor can we give her a more expensive unit for the same price The cost for the special order material was clearly stated as being nonrefundable in [redacted] original agreement, per disclosure requirements of the PA Home Improvement Contractor laws We would welcome a reasonable settlement offer from her since she has clearly changed her mind Sincerely, Pamela B [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] , Thank you for forwarding this complaint to our officeWe are in the process of reviewing our documents and need some additional time to respond We will provide a response next weekThank you for your considerationRegards, Pam B [redacted]
Dear [redacted] , Thank you for forwarding this complaint to our office.We are in the process of reviewing our documents and need some additional time to respond We will provide a response next week.Thank you for your consideration.Regards,Pam B [redacted]
March 26, Dear *** [redacted] , Thank you for providing us with additional time to respond to customer complaint ID # [redacted] On January 14, 2015, [redacted] signed a contract for her stairway lift (see attached) On January 21, 2015, the special order material was irreversibly modified (track was custom cut to fit [redacted] stairway) On the same date, the stairway lift was installed in [redacted] residence [redacted] indicated that the seat was too tight for her mother and asked us not to finish the installation We custom ordered an extrawide seat (regularly priced at $extra) at no additional charge to accommodate [redacted] mother On February 7, 2015, [redacted] visited our showroom and informed us that she has decided she wants a different lift that we had on display She was promptly advised that the new lift would cost more and uses a different track system, which would mean she would lose her $special order amount, if she proceeds with this change On February 12, 2015, follow up calls were made to install the original lift with the custom ordered extrawide seat [redacted] indicated that if she cannot have the more expensive lift, at no additional charge, then she wants to receive a full refund and does not want to pay for the track of the original lift I regret that despite the extra expenses that we have already incurred in securing the custom extrawide seat and having the cost for a second installation trip, at no additional cost to her, we could not satisfy [redacted] The manufacturer will not allow us to return a track for credit after it has been cut As such, we cannot refund her deposit nor can we give her a more expensive unit for the same price The cost for the special order material was clearly stated as being nonrefundable in [redacted] original agreement, per disclosure requirements of the PA Home Improvement Contractor laws We would welcome a reasonable settlement offer from her since she has clearly changed her mind Sincerely, Pamela B [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] , Thank you for forwarding this complaint to our officeWe are in the process of reviewing our documents and need some additional time to respond We will provide a response next weekThank you for your considerationRegards, Pam B [redacted]