Access Africa, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A refund check for $2675 was mailed to Jefferey Williams November [redacted]  Refunds are usually processed 4-6 weeks after the completion of a tour.SincerelyMichael Y[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would ask if [redacted] would mail all funds in a money order within 7 days of of this email being sent with tracking number. 
Sincerely,
[redacted]

Review: I had a planned trip with this company however I never got a chance to take it

Prior to that I never received the terms of agreement or cancellation paper work until a few days before trip was to take place. I did experience a death in my family however I was willing to take the trip of I only knew how much money I would be out of or that I could transfer the money to another trip which the rep. [redacted] assured me of that they could . If I canceld the trip I would be out 1200.00 . Next I was never given the option to buy insurance for the flight when asked to send the money. The company never returned emails or phone calls in a timely manner o was given 3-4 days to find someone to replace me on the trip which that was impossible due to me living in another state. I did what the rep told me to do which was to send the reason why for the refund which I did, as I followed up with them today September * 20** 10 am [redacted] only shouted at me and said I had no claim and she was not giving anything back. She was in breach of the companies terms of the 30 day cancelation and never offering insurance for the over seas flight which is was the duty of [redacted] the booking agent which she was responsible for the reservations. So I was ripped off with no option of another trip or money to be refunded. Please help thank you the amount owed is 2,500 I am asking for the 1200 at least. For wasted time and distressed situation and poor business conduct and mismanagement of consumers money.Desired Settlement: 1200.00 for breech of contract by agent

Business

Response:

We want tocorrect some erroneous assumptions of [redacted] (SB) the client.(1) This trip was not an Access AfricaTour, it was organized by Dr. R[redacted] who hired Access Africa tocoordinate the tour. We are members ingood standing of the American Society of Travel Agents and IATA. He signed acontract which included the terms and conditions plus optional insurancecoverage. If he did not include thisprovisory on his webpage, we have no control over his web postings. Our own tours are advertised on [redacted] (2) R[redacted] posted this tour on his own webpage: [redacted]clients viewed his page and contacted us for bookings. Twenty (20) clients including [redacted] booked the tour –“African Heritage in Ethiopia with [redacted]-May [redacted], 20**” (3) The tour pricing was based on aminimum of 20 passengers flying out of New York. [redacted] made her final paymentssometime in March, tickets and hotel vouchers were sent to her. It was a surprise when (SB) contacted us April ** to alert us about a death inher family. She was sent the Terms andConditions which she claimed she had never seen. We empathized with her plight and extendourselves to help her recover some of her payments despite the fact that shewas out of cancellation timeline.(4) The email timeline, copies enclosed, gaveher until April [redacted] toconfirm cancellation, find someone else to take her place or transfer theresidual after deductions to another trip. We also sent her details of the November trip to Brazil organized byR[redacted].(5) On April [redacted], theabsolute deadline granted, [redacted] sent a cancellation notice email, which [redacted]rejected on the premise that she was not cancelling and will inform us inwriting if she so decided. The extension date of April [redacted]was over, there would be no further extensions. She did not cancel so her trip was set asfar as we were concerned.(6) 3 days later, at 10:48a May *, the departuredate, she emailed cancelling the trip, 3 minutes later @ 10:51a she emailed againto confirm she was trying to change her American Airlines flight to a laterflight. We assumed she was flying viaNew York to Doha on Qatar Airlines as scheduled. This was her last communication. She had been given the choice of flyingdirectly from Miami to Addis Ababa via Doha. But she chose the routing via NewYork for personal reasons. (7) Fast forward to August [redacted],3 months after the trip, she sent an email demanding a refund. She claimed that Betty had promised her arefund of $2552. The amount she could have gotten had she cancelled30-45 days before departure, (March **-April [redacted]). The airlineportion was totally non-refundable. She had first contact us April ** with apossible cancellation request, well past the last date for cancellation.(8) All refund requests have to be inwriting, including evidence of the death in her family, the relationship and acredible reason for her “NO SHOW”. She justsent copies of emails and a dubious claim of $2552.00(9) We incurred unrecoverable hotelpayments, Ethiopian Airlines domestic flights, bus charters within the country becauseof her “NO SHOW” status. In principleshe is not entitled to any refund; however we can come to a mutual agreement torefund $917.after the followingdeductionsTRIP COST: $3950.00Deductions:

[redacted](10) We must bring to your attention thefact that [redacted], posing as an Attorney, has been making threatening calls and emailsafter she made her official complaints with Revdex.com of New YorkWe have avery good company reputation which we will legally defend against any predatoryclient starting a whisper campaign, character assassination, half- truths andinnuendos in order to accomplish his/her goals. I hope we can resolvethis situation in an amicable and professional way. Please contact Betty R[redacted] the Project Managerwho can answer all your questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The following information will be

addressed in a request for admission style to admit or deny or as insufficient

information.

Now are you here comes consumer [redacted] in response to companies reply:

Section 1: I can’t admit or deny this

particular section none of the travelers were a part of prehire of Access

Africa or conversation or exchange of information agreement of terms and

conditions.

Section2: I admit to being one of the travelers that contacted Access Africa

via phone for the Ethiopia trip.

Deny ever visiting Dr. Website I've visited Facebook In which I follow Dr

R[redacted] page which is where the information about the trip was posted.

Section3: Admit to having a death in the family. Any other part of

section 3 is hereby denied lack of information or knowledge.

All other sections 4-10 are Hereby Denied lack of information or knowledge.

A) Access African received a payment of $300 for deposit for the trip in

December 2014. Which [redacted] confirmed have received as

stated in [redacted]'s responses in section 3. Next [redacted] also admitted to

having all payments in March 20**.

All communications via phone call, email and money transactions were Handel by

Ms. [redacted] of Access Africa inc.

Please see attached documents named exhibit 1 transactions.

B) Access Africa inc and owner operator

[redacted] is liable for refund do to:

Misrepresentation failure to disclose material information such as terms and

agreements in the proper timeline according to the state of New York travel Act. Access Africa took my money

and never provided me full

Disclosure of terms and conditions until or around April **, 20** after I

inquire about cancelation and what was the protocol. (Please exhibit 2 email of

terms sent)

C) Access Africa failed to advise the need of travelers insurance and flights

or offer to purchase after monies were sent or paid for via Visa credit card.

1) [redacted] was acting as the principal company for the airlines and any other

agencies apart of this trip. After investigating with the Quarter Airlines they

advise that purchase of flight insurance should have been offered and is a part

of their policy via online or with a booking agent.

D) According to Access Africa terms I would have been out of many either way.

I was not given the terms in a timely manner. I was placed under strenuous

conditions to find an alternate to replace me on a trip in a matter of 6 to 7 days.

Who would have to get an approved visa from the Ethiopian council of the United

States in which that is a process in itself.

There weren't timely email response from Access Africa Inc. to most of my

concerns which one could not make rational decisions and accommodations in such

a short time frame.

E) According to Access Africa terms and email on Refund and complaints: there

were no specific kind situations of any kind cancellation or were contingent

upon providing the death certificates or any death related information.

([redacted] took it upon herself to assume the refund letter would be based on the

death information.)

2. I have made several calls and email to rectify this situation. Also emails

about if I had insurance for the flight. Request of a refund or how to submit

one.

Only to responded by delayed emails no phone calls and when I try to call and

confirm about my certified letter. [redacted] notice it was me and said to having

the letter and they were not giving me a refund. She Over talked me and ask for

upper management and she refused to let me speak to someone else hints to why I

felt I was being taken for my money. Then she hung up in my face. I called back

she never picked up again.

In conclusion I am not here to cause an issue with any company but to continue

have a great relationship with anybody that I conduct business with I would

have been happy if the monies in the trip for Brazil was still an option but

she never wanted to confirm if I could still take that trip vs getting any

money back.

However it's no longer an option for me and my current situation. I am asking

for $1000, even I truly believe this is fair being that I was give the terms 7

day before trip took place and really never had a chance to decline sending any

more money.

I am open to what the mediator feels to be fair and just after reviewing all

information and whatever amount deem to refund as long at both parties agree.

(There is no proof that access Africa was out of any money with me not being

able to go. When I never got any money back from them for this trip. )

Respectfully submitted

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

You have no further comments. We have an offer on the table for $917. A certified check or [redacted] Money Order will be sent to the client as soon as we receive acceptance from the clientThanks for your kind cooperation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would ask if [redacted] would mail all funds in a money order within 7 days of of this email being sent with tracking number.

Sincerely,