Access Asset Management, Inc.

I have spoken with my application processor, *** ***, and she confirmed that those emails were sent and received, they did not come up on my search when I was responding for some reasonIn speaking with her she said that the outcome and choice in applicant came down to the scoreCalifornia, unlike many other states, does not have a requirement to process applications one by one, and landlords have the right to choose the most qualified tenant for their property*** and *** should both understand as they are landlords themselves, that our client empowered Access to choose the best qualified applicant for their home and that is what we didThe scores are impartial and use the same data for all applicants so it came down to the data and nothing more than that. With regard to ***'s attached reviews, the experiences of others are not indicative of the experience of *** and ***, although I can person*** vouch for at least one of the reviews was a very similar situation where we had a better qualified applicant for the home and Ms*** missed outWe alerted the owner of the negative review and he said he would leave a positive one because he was aware of the situation and felt after the review that he had dodged a bullet by not choosing Ms*** Cook was a fake review, we have never processed an application for this personWillowshire I am unsure if it was a real review or not, but I can tell you that there was no underhandedness or bad business that was conducted and based on the only review ever being posted by that person being directed at us I would say it is likely a fake reviewIt is the same process day in and day outWe processed well over applications month-to-date and gener*** speaking the people who complain either attempt to extort us first as *** did via email, or just can't accept the reality of disappointment and lash out irration***Our actual rate of disappointed consumers are very low as a percentage of our volume

Access cannot further discuss pending legal matters as a case has now been filed against the tenants

I am rejecting this response because:
The owner of the business is not being fully honest at all.First of all, to his point of "The pest control people found no trace of smells or dead rodents" - This is not trueI have video evidence from inside my home that day where the Pest control man says he has no sense of smell and asks me how bad the smell isI also have a picture of ACCESS ASSET MANAGE MENT admitting that there were dead rodent smellsI will upload the picture and video into this messagePIC(attached) is from their website where Jessica Sanchez, their maintenance team leader, acknowledges the bad smells within our maintenance ticket.As for paying for our fly traps and own pest control methodsOf course they should payWe requested this months ago when the problem started, we shouldn't have to pay for any pest control supplies because this rat problem was here upon moand the hundreds of flies appeared after their pest control people came out to our homeThis amount we asked for does not exceed $and we told ACCESS this.Also, I never EVER agreed to a $rent creditThis is complete information by him and not true at all.In regards to with-holding rent, we gave a certified letter and 1+month notice that we would withhold rent due to habitability issuesThis is our legal right in the event of health concerns**Civil code 1941.1(The certified letter we sent is attached PIC12, PIC13, PIC15) It is now also our right to sue for unlawful eviction due to landlord retaliation to maintenance demands in regards to health concerns for withheld rent**Civil code 1942.5As for any sort of deal, there were no deals madeThere was a discussion over the phone that we would come in and review their written terms in a last effort to give ACCESS ASSET one more chance to remedy the situationThey declined to clean all the bathroom/kitchen tiles of the leftover rat fecal matter which was there upon mofrom our MIMO inspection listBoth Tenants, Taylor and Shawn were present when the owner of ACCESS, Adam, denied the cleaning of rat fecal matter in both the kitchen and bathroom tiles as well as patching holes in the bathroom ceiling.I am also attaching photos of our ceiling in the bathroom where the ceiling tiles have rat poop all over them(These ceiling tiles move every time the door opens in the bathroom, due to airflow from the hole in the bathroom above the ceiling tiles) PIC997I have much MUCH more evidence against ACCESS and we are patiently waiting for them to FIX THE PROBLEM FULLY or to go ahead and send us an eviction notice so we can take the appropriate action against ACCESS for retaliatory behavior as a landlord.I have told access many times that I suffer from severe GAD (General Anxiety Disorder) and that they need to stop causing this emotional harm/distress to me.I will stress that we are giving ACCESS ONE LAST OPPORTUNITY to remedy the situation.As a good paying tenant, I have NEVER missed rent in my lifeWe have the rent set aside for this month in the event that ACCESS comes to their senses and fixes the disgusting problem in our newly rented homeAccess demanded we pay the rent upfront before they do any sort of work (which did not include cleaning all the ceiling tiles of rat fecal matter) so we declined to give them the rent that we are withholding lawfullyUntil they do their job.I also want to let it be known that we have been looking for a new home for a month but have found nothingACCESS has put us on the brink of being homeless because of their voluntary actions to do nothing in regards to our health concerns as well as he health of our pets.The moment we recieve an eviction notice, we will go down to the courts and deal with itWe will then explore further avenues to recoup our damages and costs to the FULLEST.Thank you for your time.*** **

While I can empathize with ***'s frustration, his/her (I'm sorry, I don't know ***'s gender) understanding of the circumstances are incorrect. As a policy Access doesn't tell prospective tenants that a home doesn't have any applications pending, the answer to that question is always "We
don't know for certain, there could be an application that came in while we were talking and the last thing I would want to do is give you information"Often times applicants hear what they want to hear rather than what we tell them and there is little more we can do to clarify the statementThere are a multitude of scenarios where we could have applications on a home, or even pre-approved applications where we are waiting on a deposit to come in, and a new applicant can still get the homeThis complaint from *** and *** and our response demonstrate a good representation of a scenario just like thatIt is just bad business to comment on whether a home has applications or not, the key question is and should be "Is the home available?" and until we receive holding deposit funds from a pre-approved applicant the home is available and our staff know and relate this to potential applicants.*** and ***'s application came in on 1/16/at 10:AM and 9:AM respectivelyWe sent an email to *** on 1/16/at 11:AM indicating that their application was on hold pending the submission of a copy of a valid
driver’s license or government issued ID and proof of incomeAddition*** we sent an email on 1/16/at 5:21PM to both *** and *** with the following message: "In regards to your applications your debt to income ratio is
very highAre you currently renting out any of your properties?" Neither of these emails were replied toThe next correspondence with *** and *** was on 1/17/at 3:PM where we emailed them to let them know that the home they applied for was leasedWe received a response two minutes later from *** with the following message:"Good
Afternoon,Prior
to applying for the home located at *** ***, I specific*** inquired about
the availabilityI was informed that there were no pending applications as the
property was not available for viewing. It
is apparent that a decision was made prior to the completion of submitting my
husband and my credit inquiry. I am
not interested in any of the listed propertiesTherefore I am submitting this
email as a formal request to refund the $in which my husband paid for the
credit report.Please
respond at your earliest convenience for a resolutionThank you.Kind Regards,*** ***"to which my employee responded with the following message:"Good Afternoon,I am sorry that another qualified applicant was approved for
the property of interestA decision was not made prior to obtaining all
information and there was another application that was submitted online on the
same day as your applications for the property of interest and all applications
where processed and reviewed for a final determinationWe cannot help the
applications that are coming through our applications system and our properties
do rent very quickly due to the high volume of applications we receiveThe
application fee is non-refundable and it does indicate so on the application
you submittedYou may transfer your applications to another property of
interest and your fee will be valid for days.Thank
you for applying with Access."My employee then received the following email from *** threatening or attempting to extort us, I am not re*** sure which:"What you are telling me is tot*** not trueI person*** spoke with one of your employees and she stated that it was available and no applications were receivedThat is the reason that I proceeded with the processHad I known that the application process was based on a “approval from the owner” (what was the determining factor) I would not have processed my application.There are many other choices in which we could have applied, but we liked the house even without viewing. I re*** would like to handle this at the lowest level possible without reporting this issue to the Department of Fair Employment and Housing Authority to review your business practices. Kind Regards,*** ***"My employee then followed up with this message:"We do use a screening database that scores that applications for approval and the other applicant had a higher scoreOur system keeps track of all applications received by date and time I am well aware of the applications that where received the same day that your application was submitted."Then *** responded with the following:"Each application should be screened and/or approved on an individual basis, subsequent to each other. I find this practice very disturbing and will find another avenue to resolve.Thank you for the unprofessional experience.*** ***"The applications that came in on 1/17/at 12:PM and 1/16/at 5:PM were the applicants chosen for the home, see and attached so *** and *** can be sure that the basis of their complaint here is untrueWhen the approved applicants submitted their application they provided all of the information necessary to process the application, unlike *** and his/her co-applicant *** whom we never received IDs nor pay stubs from*** makes a comment above indicating that each application should be screened and/or approved on an individual basis, which she and *** essenti*** wereWe told them their application was on hold rather than denied for not being submitted with all necessary documentationI think this policy is much better for applicants as it lets them know we can't move forward, but that the application is not out and out rejectedThese expectations are clearly set on the application, see attachedIn addition to the completeness of the application of the approved applicants, overall their applications scored much better overall (100.83) than *** and ***'s (77.53).Suffice it to say, and regardless of what *** and *** erroneously believe, there was no bad business here or underhandedness, there were two applicants who were eager to apply for a home and didn't complete the application processThose applicants were warned in a timely fashion and we moved on with the next applicantsThey ultimately ended up wasting $on application fees because of their own failure and now, like so many today, they want to blame others for the consequences of their own poor choicesThey want to believe their is a bad guy rather than face the reality that is choice and consequence

The resident voiced a concern about rodents in the home shortly after moving-in. Access promptly dispatched a state licensed exterminator who set poison in the home to kill any rodents that may or may not be present in the home. The tenants complained about an odor in the home shortly afterward and...

that they had flies in the home. We dispatched the state licensed exterminator again who stated that there were not any smells or evidence of any further rodent issue. The tenants then made a demand that they wanted to have the attic of the home cleaned and sanitized. After I explained to them that this would cost potentially thousands of dollars to complete the services they wanted the tenants agreed to a rent credit of $125.00 as they were confident that this would resolve the issue. After a couple of weeks we received notice of their intent to withhold rent. We again attempted to negotiate with the tenants specifying that there were certain areas of the home that were of particular concern and we had agreed to send someone to clean these areas. Additionally the tenants agreed that to the best of their knowledge the home was free of rodents. When the tenants arrived the following day they changed the agreement and demanded additional items including reimbursement for common household pest control items know as fly traps. The negotiations terminated under the understanding that we believe the tenants have no intention of paying the rent and are looking for excuses not to. We are proceeding with eviction in an attempt to regain possession of the home for unlawfully withheld rent.

There was a clerical error on the lease amendment stating that the lease was "extended" through 11:59PM on 5/31/2017 which was also the end date of the lease agreement. Accompanying this change was an increase in the rent so either the lease was extended for an additional year or the initial lease term should have been at the higher lease rate. Via email all parties were made aware of the intent of the addendum and all agreed to that effect.

I am rejecting this response because:Both the amendment and lease which are attached show that the lease was up 5/31/17 all the amendment states is that if we were to stay past the end of the lease 5/31/17 our rent would go up. In the court of law only the dates stated on these documents are what we are obligated to. We gave the proper 30 days notice (which is attached) . Their 21 day itemized deduction list was not sent out until after they received our certified demand payment letter which is also attached, the date stamp on their returned envelope proves that (also attached). In the demand payment letter we mailed them was our correct address for them to have been able to properly mail us the documents. Also attached is an email from Jessica Sanchez stating that "due to us breaking lease the 21 day itemized deduction list did not apply to us." However, seeing on both documents the lease was fulfilled on 5/31/17.Therefore no lease was broken. V/RAhmien A. BrooksLovely Brooks

The Complainant contacted our office and was told that in order to be removed from his lease he would need to provide proof of fraudulent activity. The way he was told to go about this was to contact the local police department and file a police report against the person whom he believed to be the...

perpetrator of the fraud. The Complainant indicated that he was aware of the identity of the perpetrator. Due to the nature of the claim, the Complainant requested a copy of personal, and potentially sensitive documents including a copy of a lease contract as well as details on the ID that was provided by our tenant at the time of the lease agreement. His requests came from an unrecognized email address and thus required secondary ID confirmation. The Complainant was asked to provide proof of his identity and he would not. His request for information was subsequently denied. Access stands by its commitment to the security of its client's information and will continue to adhere to strict protection of sensitive and personal information. According to the Complainant's email dated Thursday, March 16th, 2017 "[redacted], I have filed a report with the Riverside county sheriff's department at this time iam requesting the lease agreement as well as any documents relevant to the lease and property in question. Thank you", we would recommend that the Complainant contact the Riverside County Sheriff's department and advise that Access may be in possession of relevant information to his case. I am sure that the assigned officer would be able to come down and request the necessary documentation and Access would be happy to assist in any way possible.

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@accessasset.com
Accounting was provided within the required time period. There was no refund provided as the tenant left the home filthy beyond measure and...

significantly damaged including all of the drawers broken in pieces on the middle of the floor. The tenant refused to hand over keys unless we gave him $100.00, which we reluctantly did. Police were notified after [redacted] informed one of our property managers that he was "going to take him out". This, in addition to incessant claims of racism and foul language toward the staff of Access caused us to cut ties entirely. [redacted] stated that we were required to refund his deposit because his children were starving. Per my understanding of CA law this is not a valid reason to return a security deposit.

This Claimant signed an extension at the original time of lease signing for an additional year at a higher monthly rate and reneged on the agreement effectively breaking their lease agreement after the end of the initial term of the lease. Documentation is on file proving that not only did they sign...

the extension, they had full knowledge and understanding of what the document meant. Access quickly re-leased the home with the new lease beginning 7/1/2017 after the Claimant broke their lease agreement. The Claimant was charged for the owner's cost in re-leasing the home, $995.00, as well as the month of lost rent and utility charges, $1,921.50, as well as carpet cleaning, house cleaning, and a small handyman repair charge. Due to the Claimant's action of breaking a lease agreement the Claimant was responsible for all cost associated with re-leasing the home and the lost rent between them vacating and the new tenant taking possession. Final accounting was completed within 21 days of the new tenant taking possession as that action would cap damages to the Claimant. Any accounting done prior to this point would have been incomplete. See attached "Statement" for additional details. The Claimant's final accounting was sent out on time to the address they provided at move-out, but the mail was returned (see attached "Returned Mail" for proof of timely disposition once the property was re-leased). Another copy was mailed to the new address as provided by the Claimant after we notified them that the mail was returned and they provided us with an updated mailing address. The claimant still has a balance outstanding that if left unpaid may result in collection actions being taken.

I am rejecting this response because:
Why would Access Asset Management run a credit check on someone if the didn’t have a copy of the person ID. I have attach a copy of the email we sent to Access Asset Management, Inc. on Tuesday, January 16, 2018 @ 10:48 AM that includes the attached CDL Cards and Pay Stubs. We also informed Access Asset Management the we have rental property with a positive income. I have included attachments of others who had complained about Access Asset Management that are similar to our complaint.