Access Asset Management

The Complainant contacted our office and was told that in order to be removed from his lease he would need to provide proof of fraudulent activityThe way he was told to go about this was to contact the local police department and file a police report against the person whom he believed to be the perpetrator of the fraudThe Complainant indicated that he was aware of the identity of the perpetratorDue to the nature of the claim, the Complainant requested a copy of personal, and potentially sensitive documents including a copy of a lease contract as well as details on the ID that was provided by our tenant at the time of the lease agreementHis requests came from an unrecognized email address and thus required secondary ID confirmationThe Complainant was asked to provide proof of his identity and he would notHis request for information was subsequently deniedAccess stands by its commitment to the security of its client's information and will continue to adhere to strict protection of sensitive and personal informationAccording to the Complainant's email dated Thursday, March 16th, "***, I have filed a report with the Riverside county sheriff's department at this time iam requesting the lease agreement as well as any documents relevant to the lease and property in questionThank you", we would recommend that the Complainant contact the Riverside County Sheriff's department and advise that Access may be in possession of relevant information to his caseI am sure that the assigned officer would be able to come down and request the necessary documentation and Access would be happy to assist in any way possible

This Claimant signed an extension at the original time of lease signing for an additional year at a higher monthly rate and reneged on the agreement effectively breaking their lease agreement after the end of the initial term of the leaseDocumentation is on file proving that not only did they sign the extension, they had full knowledge and understanding of what the document meantAccess quickly re-leased the home with the new lease beginning 7/1/after the Claimant broke their lease agreementThe Claimant was charged for the owner's cost in re-leasing the home, $995.00, as well as the month of lost rent and utility charges, $1,921.50, as well as carpet cleaning, house cleaning, and a small handyman repair chargeDue to the Claimant's action of breaking a lease agreement the Claimant was responsible for all cost associated with re-leasing the home and the lost rent between them vacating and the new tenant taking possessionFinal accounting was completed within days of the new tenant taking possession as that action would cap damages to the ClaimantAny accounting done prior to this point would have been incompleteSee attached "Statement" for additional detailsThe Claimant's final accounting was sent out on time to the address they provided at move-out, but the mail was returned (see attached "Returned Mail" for proof of timely disposition once the property was re-leased)Another copy was mailed to the new address as provided by the Claimant after we notified them that the mail was returned and they provided us with an updated mailing addressThe claimant still has a balance outstanding that if left unpaid may result in collection actions being taken

The resident voiced a concern about rodents in the home shortly after moving-inAccess promptly dispatched a state licensed exterminator who set poison in the home to kill any rodents that may or may not be present in the homeThe tenants complained about an odor in the home shortly afterward and that they had flies in the homeWe dispatched the state licensed exterminator again who stated that there were not any smells or evidence of any further rodent issueThe tenants then made a demand that they wanted to have the attic of the home cleaned and sanitizedAfter I explained to them that this would cost potentially thousands of dollars to complete the services they wanted the tenants agreed to a rent credit of $as they were confident that this would resolve the issueAfter a couple of weeks we received notice of their intent to withhold rentWe again attempted to negotiate with the tenants specifying that there were certain areas of the home that were of particular concern and we had agreed to send someone to clean these areasAdditionally the tenants agreed that to the best of their knowledge the home was free of rodentsWhen the tenants arrived the following day they changed the agreement and demanded additional items including reimbursement for common household pest control items know as fly trapsThe negotiations terminated under the understanding that we believe the tenants have no intention of paying the rent and are looking for excuses not toWe are proceeding with eviction in an attempt to regain possession of the home for unlawfully withheld rent

I am rejecting this response because: Why would Access Asset Management run a credit check on someone if the didn’t have a copy of the person IDI have attach a copy of the email we sent to Access Asset Management, Incon Tuesday, January 16, @ 10:AM that includes the attached CDL Cards and Pay StubsWe also informed Access Asset Management the we have rental property with a positive incomeI have included attachments of others who had complained about Access Asset Management that are similar to our complaint