Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and AS LONG AS THERE IS NO MORE BILLING WE WILL ACCEPT THE TERMINATION Sincerely, [redacted] ***
Access VG, LLC dba Access Development is a third-party provider of benefits to many different organizations. After conducting research, we discovered Ms*** purchased products from Counterywide Periodicals as an added benefit to the materials it provides. Access has no other
affiliation with Countrywide Periodicals. Access has no control over the price Countrywide Periodicals charges for its products, nor does it collect any money on behalf of Countrywide PeriodicalsMs*** will need to contact Countrywide Periodicals directly to request a refund.We contacted Countrywide Periodicals and alerted them to Ms***'s requestIt is our understanding that Ms*** received a return phone call and a refund from Countrywide PeriodicalsThis matter should be closed as reaching a satisfactory resolution
TriQuest, LLC ("TQ")
has no relationship with *** ***.
All conversations and documents were between TQ and *** ***,
LLC. The only reason we are aware of *** *** is that it was listed at the bottom of Ms***'s email signature
block
TQ had several
conversations with
*** ***, from *** *** ***, in the summer of On July 17, 2015, *** *** signed a
document wherein *** *** *** agreed to pay a $*** set up fee to create a
mobile app. TQ received a nonrefundable $2,
deposit on or about July 20, 2015, and work was begun on customizing the mobile app. *** *** knew the $2,deposit was
nonrefundable
Before the licensing agreement
between TQ and *** *** was signed, *** *** of *** *** had asked
for a list of TQ client references to see how the merchant network was received
and utilized by these clients. On August
10, 2015, *** contacted one of our clients.
The next day, this client called to inform us that *** was trying to
solicit their business directly. The
president of TQ, Rusty B***, called Mr*** to inform him TQ would no
longer be working with his company due to this unethical behavior. TQ did not provide the list of client
references to be used as a lead generation list for Mr*** to solicit
business. Ms*** *** then
contacted Rusty B*** to inform him *** was removed from the account and
it was all a misunderstanding.
After further assurances and negotiations,
TQ moved forward with the licensing agreement, which was signed on August 19,
2015. TQ again reiterated there was a
$*** sfee due at the time the licensing agreement was signed, and
acknowledged receipt of the non-refundable payment of $2,received in July
as a down payment. The remaining
outstanding balance of $*** was due at the time the Agreement was signedTQ
continued to work on the mobile app while waiting for the outstanding balance. MrB*** sent two separate emails in
September to Ms*** reminding her the payment was past due. When no payment or response to the emails was
received, a notice of cancellation was sent on September 29, 2015, and the
agreement was terminated on October 1, 2015.
Even at that late date of September 29, 2015, MrB*** indicated that
if payment in full were received, the contract could be reinstated.
Three weeks later, MsH***
attempted to contact the CEO of TQ via voice mail. MrB*** replied by email to Ms*** on October 26, 2015, explaining again the agreement was terminated for
a material breach of failure to pay the sfee for their program
Access provides free advertising to merchants in exchange for the merchant offering a discount offer to members of Access' client organization. A signed cancellation form is required to cancel participation in the program, which starts the 60-day notice provision as outlined in the...
agreement. This 60-day notice is required because it takes that long to remove the company from all marketing materials that may have gone to print or featured in an email to members, and to extract the web page and offers from our website and mobile app. Access received an email from [redacted] on 12/22/15 indicating [redacted] would like to cancel participation in the Cash Rewards program. As is our normal and usual practice, Laura M[redacted] from our office attempted to call and email [redacted] and [redacted], the original signer of the contract, on numerous occasions that day and in the following weeks to remind them of the cancellation procedure and see if they would like to change their offer. Laura had called [redacted], who referred her to a Rhonda; and Laura and Rhonda were discussing changing the offer during the month of January. No signed cancellation notice was received from the company after those calls and emails had taken place. After several more calls to [redacted] and then [redacted] during January, [redacted] decided he did not want to change the offer and wanted to cancel. Laura sent an email with another copy of the cancellation form attached on 2/9/16, and asked to have that signed form returned to us in order to cancel their company's participation in the program. The cancellation form was never returned. After several unanswered phone calls and emails during February, the cancellation form was again emailed to [redacted] and [redacted] on March 3rd. During March, the normal newsletters and correspondence dealing with the program were sent with no further discussions of cancellation. On April 13, 2016 at 10:21 a.m., [redacted] called and spoke to Laura asking to cancel the program. (He did not indicate what role he had at the company, and did not explain what, if any, authority he had to cancel on behalf of the company.) As Laura still had not received the signed cancellation form, she informed [redacted] that there is a 60-day notice provision from when the signed cancellation form is received by Access. On April 13, 2016 at 12:27 p.m., Laura finally received the written cancellation notice from [redacted], the owner, and began the cancellation process. On April 20, 2016, [redacted] called Laura and indicated he was going to stop payment on the last billing he received, which was for the discounts given to members, and threatened to file a Revdex.com complaint. Laura explained to him that even though we had just received the written cancellation notice the prior week, we would cancel their participation in the program effective that day. Access has detailed records of every call and email and attempted call to the company over the past four months discussing changing the offer and explaining the cancellation process. Since the company representatives were discussing changing the offer instead of cancellation during this time, and no signed cancellation notice was ever received, Access was under the impression that the matter had been resolved and business was proceeding as usual. The final billing of [redacted] was sent to the company on 5/4/16 via automated billing process, which was for discounts redeemed before April 20, 2016. The charge has been reversed and no further billing will be sent to the company. The company participation in the Access Rewards program was cancelled as of April 20, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and AS LONG AS THERE IS NO MORE BILLING WE WILL ACCEPT THE TERMINATION.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and AS LONG AS THERE IS NO MORE BILLING WE WILL ACCEPT THE TERMINATION Sincerely, [redacted] ***
Access VG, LLC dba Access Development is a third-party provider of benefits to many different organizations. After conducting research, we discovered Ms*** purchased products from Counterywide Periodicals as an added benefit to the materials it provides. Access has no other
affiliation with Countrywide Periodicals. Access has no control over the price Countrywide Periodicals charges for its products, nor does it collect any money on behalf of Countrywide PeriodicalsMs*** will need to contact Countrywide Periodicals directly to request a refund.We contacted Countrywide Periodicals and alerted them to Ms***'s requestIt is our understanding that Ms*** received a return phone call and a refund from Countrywide PeriodicalsThis matter should be closed as reaching a satisfactory resolution
TriQuest, LLC ("TQ")
has no relationship with *** ***.
All conversations and documents were between TQ and *** ***,
LLC. The only reason we are aware of *** *** is that it was listed at the bottom of Ms***'s email signature
block
TQ had several
conversations with
*** ***, from *** *** ***, in the summer of On July 17, 2015, *** *** signed a
document wherein *** *** *** agreed to pay a $*** set up fee to create a
mobile app. TQ received a nonrefundable $2,
deposit on or about July 20, 2015, and work was begun on customizing the mobile app. *** *** knew the $2,deposit was
nonrefundable
Before the licensing agreement
between TQ and *** *** was signed, *** *** of *** *** had asked
for a list of TQ client references to see how the merchant network was received
and utilized by these clients. On August
10, 2015, *** contacted one of our clients.
The next day, this client called to inform us that *** was trying to
solicit their business directly. The
president of TQ, Rusty B***, called Mr*** to inform him TQ would no
longer be working with his company due to this unethical behavior. TQ did not provide the list of client
references to be used as a lead generation list for Mr*** to solicit
business. Ms*** *** then
contacted Rusty B*** to inform him *** was removed from the account and
it was all a misunderstanding.
After further assurances and negotiations,
TQ moved forward with the licensing agreement, which was signed on August 19,
2015. TQ again reiterated there was a
$*** sfee due at the time the licensing agreement was signed, and
acknowledged receipt of the non-refundable payment of $2,received in July
as a down payment. The remaining
outstanding balance of $*** was due at the time the Agreement was signedTQ
continued to work on the mobile app while waiting for the outstanding balance. MrB*** sent two separate emails in
September to Ms*** reminding her the payment was past due. When no payment or response to the emails was
received, a notice of cancellation was sent on September 29, 2015, and the
agreement was terminated on October 1, 2015.
Even at that late date of September 29, 2015, MrB*** indicated that
if payment in full were received, the contract could be reinstated.
Three weeks later, MsH***
attempted to contact the CEO of TQ via voice mail. MrB*** replied by email to Ms*** on October 26, 2015, explaining again the agreement was terminated for
a material breach of failure to pay the sfee for their program
Access provides free advertising to merchants in exchange for the merchant offering a discount offer to members of Access' client organization. A signed cancellation form is required to cancel participation in the program, which starts the 60-day notice provision as outlined in the...
agreement. This 60-day notice is required because it takes that long to remove the company from all marketing materials that may have gone to print or featured in an email to members, and to extract the web page and offers from our website and mobile app. Access received an email from [redacted] on 12/22/15 indicating [redacted] would like to cancel participation in the Cash Rewards program. As is our normal and usual practice, Laura M[redacted] from our office attempted to call and email [redacted] and [redacted], the original signer of the contract, on numerous occasions that day and in the following weeks to remind them of the cancellation procedure and see if they would like to change their offer. Laura had called [redacted], who referred her to a Rhonda; and Laura and Rhonda were discussing changing the offer during the month of January. No signed cancellation notice was received from the company after those calls and emails had taken place. After several more calls to [redacted] and then [redacted] during January, [redacted] decided he did not want to change the offer and wanted to cancel. Laura sent an email with another copy of the cancellation form attached on 2/9/16, and asked to have that signed form returned to us in order to cancel their company's participation in the program. The cancellation form was never returned. After several unanswered phone calls and emails during February, the cancellation form was again emailed to [redacted] and [redacted] on March 3rd. During March, the normal newsletters and correspondence dealing with the program were sent with no further discussions of cancellation. On April 13, 2016 at 10:21 a.m., [redacted] called and spoke to Laura asking to cancel the program. (He did not indicate what role he had at the company, and did not explain what, if any, authority he had to cancel on behalf of the company.) As Laura still had not received the signed cancellation form, she informed [redacted] that there is a 60-day notice provision from when the signed cancellation form is received by Access. On April 13, 2016 at 12:27 p.m., Laura finally received the written cancellation notice from [redacted], the owner, and began the cancellation process. On April 20, 2016, [redacted] called Laura and indicated he was going to stop payment on the last billing he received, which was for the discounts given to members, and threatened to file a Revdex.com complaint. Laura explained to him that even though we had just received the written cancellation notice the prior week, we would cancel their participation in the program effective that day. Access has detailed records of every call and email and attempted call to the company over the past four months discussing changing the offer and explaining the cancellation process. Since the company representatives were discussing changing the offer instead of cancellation during this time, and no signed cancellation notice was ever received, Access was under the impression that the matter had been resolved and business was proceeding as usual. The final billing of [redacted] was sent to the company on 5/4/16 via automated billing process, which was for discounts redeemed before April 20, 2016. The charge has been reversed and no further billing will be sent to the company. The company participation in the Access Rewards program was cancelled as of April 20, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and AS LONG AS THERE IS NO MORE BILLING WE WILL ACCEPT THE TERMINATION.
Sincerely,
[redacted]