Access Family Chiropractic

Doctor's Name is [redacted].Starting in May of 2012 I had visited his office in Enfield, CT. This office closed later in 2012 (due to lack of business), and the Doctor's office returned to his current address in Springfield, MA.At not one, of the approximate 20 visits, was neither informed about or asked for a co-payment, nor was I informed as to what the cost of a visit was. I stopped seeing the Doctor in 2012. Early in 2013 I received a phone call from his billing person notifying me that I owed $405.00 for unpaid co-payments. At this phone call I questioned the amount being requested, but was not provided with any details.Wanting to pay my legitimate co-payments, I phoned his office (in MA) and requested information related to: (1) Number of visits in 2012. and (2) My cost of each co-payment for these visits. This was done so that I may reconcile my indebtedness, and pay the amount I correctly owed. I received no reply to this request. Next, I sent a Fax to (X-XXX-XXX-XXXX) his office requesting this information. Again no reply. I then send a second Fax to his office. Again no reply. Finally I him a letter, addressed to his MA office, requesting this information, and clearly stated that I wanted to pay what I correctly owed, and that my 3 previous attempts to obtain the requested information had not been coplied with. I asked that this requested information be provided to me, by mail, (within the next, approx. 10 days)by April 14, 2013. Today is April 15, 2013, still no reply from him, or his office.Recently I received a phone call from a collection agency requesting that I make the $405.00 payment. I explained to the female the number of attemot I had made to obtain my account information so that upon my revieq and aggrement I would pay what I owed. The female was sympathetic to my situation. But, today I received a stronger letter from them stating that if the $405 is not paid within the next 30 days, that the credit agencies would be notified.Product_Or_Service: Chiropractic servicesDesired SettlementAll I ask for, and want, is the requested information so that I am able to pay for what I legidimently owe. I am very concerned about each any every debt that I incur, and currently have an excellent credit rating with the 3 credit rating bureaus. Business' Initial Response The patient noted in this complain has a contract with his insurance company to provide a co-pay to his network provider each visit he receives. This information is obtained from insurance companies website under provider relations and is printed on his insurance card.He was notified in writing of this co-pay before starting treatment, sign it & agreement to make payments accordingly.He received medically necessary treatment.At no time during his treatment did he complain or inquire about his payment. Refusal to pay came three months after his treatment was complete. Our office is required by our provider contract to collect these co-pays. Not doing so is in violation of our provider agreement and risks us being removed from their network.We are doing our best to rectify this situation with the patient noted above. This despite his efforts to avoid us.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Unless the Doctor's office does not have my latest e-mail address, I wish to state that I have not received any information regarding the information that I had originally requested.I really want this matter to be concluded, as I have too many important issues in my life. I REALLY WANT TO PAY ANY, AND ALL, CO-PAYS THAT I AM RESPONSIBLE FOR. POSSIBLY THE DOCTOR'S OFF CAN SEND THAT INFORMATION TO ME BY CERTIFIED MAIL.Thanks for your help in this matter. My request is not in the category of Rocket Science.AGAIN: I wish to know the dates of my visits, the co-pays for them, and any of these co-pays that have previously been paid forBusiness' Final Response It is our policy that all patients are noted by in writing of their co-pays. We encourage every patient to check their policy prior to treatment. Customer service numbers are on the front of each member card. Co-pays, coinsurance and any other patient responsibilities are easily obtained by their customer representative.As an attempt to resolve this patients concerns, services not covered by his insurance company and legitimately his responsibility have not been pursued. His balance consists only of co-pays which are required to be collected via our provider contract.All records pertaining this issue, contracts, sign documents along with a demand for payment have been resubmitted to do this patient again. He is free to contact us verbally or in writing regarding this issue.We look forward to healing this relationship and guiding this patient through their apparent confusion of their policy.

Doctor's Name is [redacted].Starting in May of 2012 I had visited his office in Enfield, CT. This office closed later in 2012 (due to lack of business), and the Doctor's office returned to his current address in Springfield, MA.At not one, of the approximate 20 visits, was neither informed about or asked for a co-payment, nor was I informed as to what the cost of a visit was. I stopped seeing the Doctor in 2012. Early in 2013 I received a phone call from his billing person notifying me that I owed $405.00 for unpaid co-payments. At this phone call I questioned the amount being requested, but was not provided with any details.Wanting to pay my legitimate co-payments, I phoned his office (in MA) and requested information related to: (1) Number of visits in 2012. and (2) My cost of each co-payment for these visits. This was done so that I may reconcile my indebtedness, and pay the amount I correctly owed. I received no reply to this request. Next, I sent a Fax to (X-XXX-XXX-XXXX) his office requesting this information. Again no reply. I then send a second Fax to his office. Again no reply. Finally I him a letter, addressed to his MA office, requesting this information, and clearly stated that I wanted to pay what I correctly owed, and that my 3 previous attempts to obtain the requested information had not been coplied with. I asked that this requested information be provided to me, by mail, (within the next, approx. 10 days)by April 14, 2013. Today is April 15, 2013, still no reply from him, or his office.Recently I received a phone call from a collection agency requesting that I make the $405.00 payment. I explained to the female the number of attemot I had made to obtain my account information so that upon my revieq and aggrement I would pay what I owed. The female was sympathetic to my situation. But, today I received a stronger letter from them stating that if the $405 is not paid within the next 30 days, that the credit agencies would be notified.Product_Or_Service: Chiropractic servicesDesired SettlementAll I ask for, and want, is the requested information so that I am able to pay for what I legidimently owe. I am very concerned about each any every debt that I incur, and currently have an excellent credit rating with the 3 credit rating bureaus. Business' Initial Response The patient noted in this complain has a contract with his insurance company to provide a co-pay to his network provider each visit he receives. This information is obtained from insurance companies website under provider relations and is printed on his insurance card.He was notified in writing of this co-pay before starting treatment, sign it & agreement to make payments accordingly.He received medically necessary treatment.At no time during his treatment did he complain or inquire about his payment. Refusal to pay came three months after his treatment was complete. Our office is required by our provider contract to collect these co-pays. Not doing so is in violation of our provider agreement and risks us being removed from their network.We are doing our best to rectify this situation with the patient noted above. This despite his efforts to avoid us.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Unless the Doctor's office does not have my latest e-mail address, I wish to state that I have not received any information regarding the information that I had originally requested.I really want this matter to be concluded, as I have too many important issues in my life. I REALLY WANT TO PAY ANY, AND ALL, CO-PAYS THAT I AM RESPONSIBLE FOR. POSSIBLY THE DOCTOR'S OFF CAN SEND THAT INFORMATION TO ME BY CERTIFIED MAIL.Thanks for your help in this matter. My request is not in the category of Rocket Science.AGAIN: I wish to know the dates of my visits, the co-pays for them, and any of these co-pays that have previously been paid forBusiness' Final Response It is our policy that all patients are noted by in writing of their co-pays. We encourage every patient to check their policy prior to treatment. Customer service numbers are on the front of each member card. Co-pays, coinsurance and any other patient responsibilities are easily obtained by their customer representative.As an attempt to resolve this patients concerns, services not covered by his insurance company and legitimately his responsibility have not been pursued. His balance consists only of co-pays which are required to be collected via our provider contract.All records pertaining this issue, contracts, sign documents along with a demand for payment have been resubmitted to do this patient again. He is free to contact us verbally or in writing regarding this issue.We look forward to healing this relationship and guiding this patient through their apparent confusion of their policy.