Access Financial Services

Review: We submitted our tax documents for tax return preparation in February 2013. Access Financial did not complete our return and when we contacted them to find out the status of our return we were told that they had to file an extension for us; due to illness within the firm. We understood and were patient. We have left several messages and sent several emails since then - but Access has not responded with any form of communication. We are currently stationed overseas (US federal government employment); therefore we are reliant on phone and email communication with Access Financial. At this point we do not even have proof that any extension was actually filed on our behalf for the 2012 tax year, and we have been informed that our daughter's financial aid/scholarship money for college tuition this August is in jeopardy because we have not filed our 2012 tax return.Desired Settlement: We would like to hear from Access Financial as to the status of our tax return - was there an extension filed for us? Where in the process is our tax return - was it filed?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,