Access Furniture Inc.

We have addressed the issues with the merchandise our customer received. A credit was given to our customer and replacement parts were sent as well. We have been in communication with our customer and this issue has been resolved
Thank you very much

We apologize about the mix up with this order.  We have initiated the refund through [redacted] on August [redacted].  Please note that the refund takes 5-7 business days to clear with [redacted].  You should see the funds by the end of this week the latest.
Thank you very much

Revdex.com:At this time, I have not been contacted by Access Furniture Inc. regarding complaint ID [redacted]. I have attempted to contact the business directly by phone and email but have not been successful.  My messages have not been...

returned.  I have requested a refund for the furniture that was never delivered, but have not received it.  I am very unsatisfied.  Sincerely,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The refund still has not been given as promised.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I placed an order on 7/**/14 and was charged $129.95 on 7/**/14. I was told via email that the product would be delivered in 1 - 3 weeks. Approximately 2 weeks later, on July [redacted], I was told via email that my order was back-ordered until August [redacted] and that they would not ship my order anyway unless I gave them my phone number. Although I wasn't happy with giving them my phone number, I was threatened that I would not receive the order unless I did, so I then provided it and asked where my product would be shipped from on the [redacted]. I received a response via email saying that the warehouse was in CA.

On August THIRTEENTH, when my product STILL had not arrived, I sent an email stating that I needed an exact date for delivery and that if it wasn't within a week I would need to cancel the order and get a refund. The next day I received an email that said they could not give me a delivery date and that NOW my product had been back-ordered until the [redacted] of August. I stated at that time that I wanted my money returned to me and for the order to be cancelled, via email. That email was ignored. Two days later on August [redacted] I called customer service and left a message again, stating that I wanted a refund; I was never called back. I called again on August [redacted] and left a message: again, I was ignored. I called twice on August [redacted] and left messages and again, was ignored. Finally on August [redacted] I received an email saying that my order had been cancelled and I was told; "The processing time frame for the refund to appear to your original method of payment is 7-10 business days from the date of this confirmation email." 10 business days later when I still had NOT received my refund, I sent an email saying that it had been ten business days and I had received no refund and to please advise promptly. Guess what? I was ignored.

It is now September [redacted] - I have sent another email and called, but to no avail...even though I threatened to make a report to the Revdex.com in my message. At this point, I just want my money back and to never have anything to do with that company again.Desired Settlement: A refund of $129.95

Review: I ordered a couch on 8/**/2014. Website stated that the item was in stock and will ship withing 5-7 business days. Today is September [redacted] and I have no idea where my couch is and Access Furniture got my $739. I called and talked to customer service rep 5 times and once was told that it will ship the following week and other times was told that they simply didn't have any information for me. Then, I called on 9/* and 9/* and no one was answering the phones. I left few messages and haven't heard back. I also emailed them and no response. At this point of time I am very concerned for my money and need to resort to this measure to get some response and my money refunded.Desired Settlement: I want my money refunded

Review: I purchased a home office charging unit furniture piece online on 07/**/2014. The item has yet to be delivered. I emailed the business on 08/**/2014 and was told the unit should ship soon and I would be notified when the unit shipped. I have yet to hear anything. I followed up with an email on 09/**/2014 and have received no response. I attempted to contact the business on 09/**/2014 only to discover the phone number has been disconnected.Desired Settlement: Refund

Review: I am writing to get a refund for a product that I ordered from Access Furniture. The order was for six office guest chairs and was placed on May [redacted], 2014. I received an e-mail confirmation of my order on the same day, and I assumed that I would be receiving the order in 1-3 weeks at the most - as was indicated in the e-mail. I sent an e-mail to check on the status of my order on June [redacted], about 18 days after the order was placed. They responded on June [redacted] with a response that they were checking on the status of the item with the manufacturer, however they never responded with any information. I sent a follow-up e-mail on June [redacted] asking for the latest information. They responded five days later on July [redacted], explaining that the order had been cancelled (without my notification) and that they would re-instate it. I asked the same day if they would please get back with me within a week. I had to initiate another e-mail on July [redacted] once again asking for information. They responded on the same day and assured me that I would be given a full refund to my [redacted] account.

Since then, I have tried to contact them on July [redacted], July [redacted] and August [redacted] and I have not received a single response.

I have the entire e-mail chain and will be happy to supply this if needed to expedite a solution.Desired Settlement: I would like a full refund

Business

Response:

We apologize about the mix up with this order. We have initiated the refund through [redacted] on August [redacted]. Please note that the refund takes 5-7 business days to clear with [redacted]. You should see the funds by the end of this week the latest.

Thank you very much

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The refund still has not been given as promised.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a 5 piece table and chair set from Access Furniture on 4/* for $1394.00 and delivered on 4/**. once I started to assemble the table I realized there were some places on the tabletop and chairs that was not freight damage but shipped from the manufactur with places in the furniture. I contacted Access Furniture on 4/** and was told to send pictures of the items, I sent pictures of all items on 4/**. I have not received any follow up on replacement from Access Furniture. I contacted them on 4/** and they had no information, again on 5/* and no information. I have boxes all over my house and have been very patient waiting for a replacement and to send the damaged items back. I feel I have given ample time to resolve this issue with nothing in return from them.Desired Settlement: I would like a replacement sent for 2 chairs and the tabletop and the damaged items picked up at no extra cost to me

Business

Response:

We have addressed the issues with the merchandise our customer received. A credit was given to our customer and replacement parts were sent as well. We have been in communication with our customer and this issue has been resolved.

Thank you very much

Review: I placed an order on-line on 7/*/2014 for some furniture (specifically, Chantilly Bar Stools). My credit card was charged on 7/*/2014. The confirmation email I received stated my merchandise would be delivered in 1-3 weeks. Beginning 8/*/2014 - I started contacting Access Furniture's Customer Service line ([redacted]) weekly to check on the status of my order. Each week I was told "I'll look into that and get back to you". No one has ever gotten back to me and I received the same platitude each week when I called. Tues 9/*/2014 I was hung up on 3 times. I sent an email to the company reporting the hang ups. I also stated in this email that if I did not receive any answers on 9/*/2014 that I would like to cancel my order. I did not receive a call back, but did receive an email explaining they were having problems with their phone system. I tried to call again this morning, only every extension say's "we are unable to take your call, please leave a message". I sent an email this morning saying I wanted to cancel my order and receive a refund.

I question the integrity of this business. I have not faith they will response to my voice mail or email. I will follow up with them, through legal channels, if necessary to obtain the refund. I have no faith this company will follow through on its own.Desired Settlement: I want the order cancelled and a full refund.

Review: On Aug [redacted] I had submitted an online purchase based on the item being "In Stock". I received an automated response the same day indicating the item would ship between 1 and 3 weeks. After a week, I followed up with an email requesting status on the order. They sent me an email indicating that the product was being prepared for shipment, and they would send an email with tracking within a week. After a week went by with no tracking or status update, I sent another email asking for status. Nothing. I then called them for status. Nothing. I then sent a follow up phone message asking for status and indicated that I would create a [redacted] claim if I heard nothing back. Still no response.

BTW, they charged my [redacted] account over one thousand dollars, but this should not have occurred unless they shipped the item. They never shipped the item.Desired Settlement: Since there has been no status update nor response from customer service, I desire a refund. They should not have billed me unless they first sent the product, so that is also not good.

Review: On May [redacted] 2013, my wife and I ordered an item (Golden Oak Cambria 2 Drawer File Cabinet - Order #[redacted]) from Access Furniture.com (###-###-#### - At the time we ordered this item, we were told that it was back ordered and that it was expected to be available and ready to ship to us the end of June 2013. As of October [redacted] 2013 (today), we have still not received this item dispite the fact that our credit card was charged and paid two months ago. Each time I contact their customer service department, I only receive excuses as to why they cannot ship the Cambria Oak 2 Drawer File Cabinet to us - They keep telling me that they will keep us informed via email regarding the progress of our order but they failed to do this. I feel that we have been more than patient with this company considering all the inconvience and hastle we have had to go through - On their web site they boast about "putting our customers' needs first" however their lack of customer service indicates a completely different story!!! Please assist us with this extremely frustrating situation.Desired Settlement: I want to have our Cambria Oak 2 Drawer File Cabinet delivered to us immediately. I also feel that Access Furniture owes us some sort of compensation for all the inconvenience and frustration we have had to go through.

Business

Response:

This customer ordered this piece on May [redacted] and was notified immediately that the piece was out of stock at the manufacturers warehouse with an estimated date of June [redacted]. The manufacturer had a delay in receiving this product which is why the item did not ship at the time of this inquiry. As of today, the item has shipped and been delivered to our customer.

Tracking - [redacted]

Thank you very much

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: On August *, 2014, I provided payment of $387.12 for the purchase of two dining room chairs, which were ordered via the Access Furniture website. I called to inquire about the delivery of the chairs a few weeks later and was told they were on order and would be delivered shortly. I have been unsuccessful in contacting the company more recently. I have not received the chairs I ordered and my credit card has been charged the full amount.Desired Settlement: I have paid for the two chairs and expect to have them delivered, as per the purchase agreement. A refund would be an alternative resolution, but I would prefer to have the chairs.

Consumer

Response:

At this time, I have not been contacted by Access Furniture Inc. regarding complaint ID [redacted]. I have attempted to contact the business directly by phone and email but have not been successful. My messages have not been returned. I have requested a refund for the furniture that was never delivered, but have not received it. I am very unsatisfied. Sincerely,[redacted]

Review: I paid for 2 pub chairs and have an order number. I talked with [redacted] at Access Furniture on Sep *, 2014 to arrange for delivery in late Sep or early Oct. I have not received my chairs. The phone numbers for Access Furniture are no longer in service (###-###-#### and ###-###-####). I sent an email but did not receive a response. I want my chairs or my money refunded ($339).Desired Settlement: I want my chairs or my money refunded ($339).

Review: I ordered a Serta Dream Convertible futon from Access Furniture on July [redacted]. I received an e-mail reply that the item was backordered but they went ahead and charged my credit card for the full amount of $399.99 on July *. I finally received a reply on August [redacted] that my item was in stock and they would notify me when it shipped. After receiving no communication after a couple of weeks of waiting, I e-mailed Access Furniture to check on the status of my order. They replied back that my item would ship shortly. I waited another week and checked again and I got the same reply, that my item would ship shortly and they would notify me when it did ship. It went on like this for a month with no confirmed ship date. I finally sent an e-mail requesting an actual ship date in writing by Friday, September [redacted] or if they could not comply, I wanted to go ahead and cancel my order and receive a full refund to my credit card. I have sent several e-mails since then asking for a confirmation of my cancellation and have received nothing. I have called the phone number on the website (###-###-####) only to receive the message that the phone is no longer in service. So for the last 3 weeks I have gotten no reply from Access Furniture. I do not know what else to do, so I decided to file this complaint.Desired Settlement: I just want my order canceled and my money refunded. That is all.

Review: I ordered the King White Leather Zin bed from the company. Even though their ad stated it was in stock and would be shipped in 3-5 days it took over 3 weeks to receive it. When I did receive it all 4 boxes were damaged. One was completely torn open. The headboard had a small section on the corner where the leather had been rubbed off. Also it appears to be a a queen size bed not king. My king bed is too large by about 12". ALSO THE COLOR IS NOT WHITE. It is cream. I contacted the company and sent them a picture as well. They stated the manufacture has a NO RETURN POLICY. I contacted the manufacturer and they stated for me to contact them since I purchased it from Access.

Their ad misrepresented the color and the size does not fit a STANDARD KING BED. I would like to return this defected product and receive a full refund. You may see their ad here: [redacted]Desired Settlement: Full refund please.

Business

Response:

Hello

We have been in communication with this customer. We have requested several times for multiple photos of the damage and discrepancies so that we can open up a claim with the manufacturer or shipping company. Once we receive the photographs, we can submit them to the manufacturer and either send a replacement, or refund the customer. We cannot send a replacement or issue a credit without filing the claim with the manufacturer who requires images/photo to show proof of the discrepancies and damages.

Thank you very much