Airtron completed the installation of the HVAC system on 12-31-for [redacted] homesThe system was inspected by the local HVAC inspector and was found to be installed per submitted HVAC drawings and per state codesAirtron warranties the system for a period of one year after the completion dateMrGrimm scheduled a service call for 5-12-and was informed there would be a minimum service charge of $Airtron completed service on 5-12-and collected $via Credit CardThe Grimms then disputed the charges for services rendered with the CC companyAirtron agrees to suspend any further billing for services rendered on 5-12-
No such phone calls were ever received by myself, or my tenantFurthermore, in all previous attempts to resolve this matter with the company, these calls were never referencedIn fact, Tom, the manager I spoke with previously, confirmed that no attempts were made on the part of the company to schedule serviceI understand that the service plan did not cover replacement of equipment, my contention is that the equipment failed because I did not receive the preventative maintenance that I paid for, making the company liable for the subsequent system failureHad the maintenance been performed, the issues would've been detected earlier, and repairs made before a total system failure occurredAirtron should, therefore, replace the A/C and Furnace units that they neglected to service or, at the very least, refund the service fees that we paid, but for which no service was rendered Regards, [redacted]
Absolutely no attempts were made to schedule the service, as attested by Tom, with Airtron Services were paid for and no service was rendered, resulting in a failure of the equipment that was supposed to be serviced Replacement of the equipment is more than reasonable, and a refund of the money paid for the unrendered services is the least the company can do.
Regards,
*** ***
No such phone calls were ever received by myself, or my tenant. Furthermore, in all previous attempts to resolve this matter with the company, these calls were never referenced. In fact, Tom, the manager I spoke with previously, confirmed that no attempts were made on the part of the company to schedule service. I understand that the service plan did not cover replacement of equipment, my contention is that the equipment failed because I did not receive the preventative maintenance that I paid for, making the company liable for the subsequent system failure. Had the maintenance been performed, the issues would've been detected earlier, and repairs made before a total system failure occurred. Airtron should, therefore, replace the A/C and Furnace units that they neglected to service or, at the very least, refund the service fees that we paid, but for which no service was rendered.
Regards,
[redacted]
Airtron completed the installation of the HVAC system on 12-31-2012 for [redacted] homes. The system was inspected by the local HVAC inspector and was found to be installed per submitted HVAC drawings and per state codes. Airtron warranties the system for a period of one year after the completion...
date. Mr. Grimm scheduled a service call for 5-12-2015 and was informed there would be a minimum service charge of $89. Airtron completed service on 5-12-2015 and collected $89.95 via Credit Card. The Grimms then disputed the charges for services rendered with the CC company. Airtron agrees to suspend any further billing for services rendered on 5-12-2015.
We are disappointed that this customer did not receive the service that they paid for. Airtron had made several attempt to schedule service. Please review call log history attached. We attempted to schedule service on the following dates with the homeowner. 3-27-2015, 7-15-2015, 3-1-2016, and...
3-10-2016. The service purchased did not cover replacing equipment.
Airtron completed the installation of the HVAC system on 12-31-for [redacted] homesThe system was inspected by the local HVAC inspector and was found to be installed per submitted HVAC drawings and per state codesAirtron warranties the system for a period of one year after the completion dateMrGrimm scheduled a service call for 5-12-and was informed there would be a minimum service charge of $Airtron completed service on 5-12-and collected $via Credit CardThe Grimms then disputed the charges for services rendered with the CC companyAirtron agrees to suspend any further billing for services rendered on 5-12-
No such phone calls were ever received by myself, or my tenantFurthermore, in all previous attempts to resolve this matter with the company, these calls were never referencedIn fact, Tom, the manager I spoke with previously, confirmed that no attempts were made on the part of the company to schedule serviceI understand that the service plan did not cover replacement of equipment, my contention is that the equipment failed because I did not receive the preventative maintenance that I paid for, making the company liable for the subsequent system failureHad the maintenance been performed, the issues would've been detected earlier, and repairs made before a total system failure occurredAirtron should, therefore, replace the A/C and Furnace units that they neglected to service or, at the very least, refund the service fees that we paid, but for which no service was rendered Regards, [redacted]
Reasonable attempts were made by Airtron to schedule the prepaid serviceThe plan does not cover replacing equipment
Absolutely no attempts were made to schedule the service, as attested by Tom, with Airtron Services were paid for and no service was rendered, resulting in a failure of the equipment that was supposed to be serviced Replacement of the equipment is more than reasonable, and a refund of the money paid for the unrendered services is the least the company can do.
Regards,
*** ***
No such phone calls were ever received by myself, or my tenant. Furthermore, in all previous attempts to resolve this matter with the company, these calls were never referenced. In fact, Tom, the manager I spoke with previously, confirmed that no attempts were made on the part of the company to schedule service. I understand that the service plan did not cover replacement of equipment, my contention is that the equipment failed because I did not receive the preventative maintenance that I paid for, making the company liable for the subsequent system failure. Had the maintenance been performed, the issues would've been detected earlier, and repairs made before a total system failure occurred. Airtron should, therefore, replace the A/C and Furnace units that they neglected to service or, at the very least, refund the service fees that we paid, but for which no service was rendered.
Regards,
[redacted]
Airtron completed the installation of the HVAC system on 12-31-2012 for [redacted] homes. The system was inspected by the local HVAC inspector and was found to be installed per submitted HVAC drawings and per state codes. Airtron warranties the system for a period of one year after the completion...
date. Mr. Grimm scheduled a service call for 5-12-2015 and was informed there would be a minimum service charge of $89. Airtron completed service on 5-12-2015 and collected $89.95 via Credit Card. The Grimms then disputed the charges for services rendered with the CC company. Airtron agrees to suspend any further billing for services rendered on 5-12-2015.
We are disappointed that this customer did not receive the service that they paid for. Airtron had made several attempt to schedule service. Please review call log history attached. We attempted to schedule service on the following dates with the homeowner. 3-27-2015, 7-15-2015, 3-1-2016, and...
3-10-2016. The service purchased did not cover replacing equipment.