Access Mortgage & Financial

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThe company handled it in a timely manner and [redacted] was very professional

I am rejecting this response because: Our account is set up to have the funds electronically debited from our account and the failure to withdraw the funds from our account was not on our end I spent two days trying to get this resolved, I asked to have our account manager call me back and he never did, even to follow up to see if this had been resolved We have decided to move from Teledirect to another provider, because of the numerous issues we've had with this company They also had a representative contact our office asking us to remove our complaint from the Revdex.com

Regarding this customer complaint, we have successfully resolved the matter by refunding her requested amount.The call was documented below by our Account Manager who verified that she has received the refund check and will be reaching out to you as well to confirm this amicable resolution:I reached out and connected with [redacted] I apologized for any delay in our response and reassured her that this is not the normI showed her how [redacted] did email her on Monday from her initial request on 11/(Sundaynight) She was looking to start an outbound campaign with us for her new company (Janitorial Services)She wanted to know if we can support this new project, she has about leadsI explained how I can have this up and running by next week but as we are calling B2B and only have leads, the blended environment may not achieve her objective or be able to deliver a consistent message as exposure will be really lowMy goal is to help her set up a successful campaign and work together long-termI explained how I can set it up but in my experience this should be a dedicated project as we need a sharp CSR who can overcome walls and be able to pitch the service with confidence and not stumbleShe agreed and was ready to get that goingWhen I relayed the cost, she said that this is what she needs but as a start up company she cannot afford it at this timeShe appreciates our quick turnaround on this review and solutions providedShe really is a big fan of the dedicated model but her company is not ready to move to that yetFor now, she would rather receive a refund of the remainder minutesSo I asked if it was okay for us to update Revdex.com on our call and let them know we have provided a few solutions so we can have this review removedShe said of course, as soon as she received the check for the minutes that are leftShe would call Revdex.com and have this removed.Update: The check was sent on Monday and received today

This client has been a customer since 5/10/and has a current live campaign active with usHer failure to communicate and respond to multiple emails concerning her low account balance has been a recurring problem which resulted in this current issue regarding automatic account deactivationOur documentation indicates that this client received a total of three (3) notifications regarding her account status, with two(2) emails sent one week before the account became inactive, and one (1) email sent Saturday, the day of account deactivationShe contacted us on Saturday during her account deactivation , where we re-activated her account on SundayThere have been three (3) other instances dating back to and where low balance and account inactive status issues have occurred, all due to non-responsiveness to our multiple and timely notifications."Thank you, [redacted] Marketing Director [redacted]

I am rejecting this response because:  Our account is set up to have the funds electronically debited from our account and the failure to withdraw the funds from our account was not on our end.  I spent two days trying to get this resolved, I asked to have our account manager call me back and he never did, even to follow up to see if this had been resolved.  We have decided to move from Teledirect to another provider, because of the numerous issues we've had with this company.  They also had a representative contact our office asking us to remove our complaint from the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company handled it in a timely manner and [redacted] was very professional

Regarding this customer complaint, we have successfully resolved the matter by refunding her requested amount.The call was documented below by our Account Manager who verified that she has received the refund check and will be reaching out to you as well to confirm this amicable resolution:I reached...

out and connected with [redacted]. I apologized for any delay in our response and reassured her that this is not the norm. I showed her how [redacted] did email her on Monday from her initial request on 11/29 (Sundaynight).  She was looking to start an outbound campaign with us for her new company (Janitorial Services). She wanted to know if we can support this new project, she has about 40 leads. I explained how I can have this up and running by next week but as we are calling B2B and only have 40 leads, the blended environment may not achieve her objective or be able to deliver a consistent message as exposure will be really low. My goal is to help her set up a successful campaign and work together long-term. I explained how I can set it up but in my experience this should be a dedicated project as we need a sharp CSR who can overcome walls and be able to pitch the service with confidence and not stumble. She agreed and was ready to get that going. When I relayed the cost, she said that this is what she needs but as a start up company she cannot afford it at this time. She appreciates our quick turnaround on this review and solutions provided. She really is a big fan of the dedicated model but her company is not ready to move to that yet. For now, she would rather receive a refund of the remainder minutes. So I asked if it was okay for us to update Revdex.com on our call and let them know we have provided a few solutions so we can have this review removed. She said of course, as soon as she received the check for the 240 minutes that are left. She would call Revdex.com and have this removed.Update:  The check was sent on Monday and received today.

This client has been a customer since 5/10/2010 and has a current live campaign active with us. Her failure to communicate and respond to multiple emails concerning her low account balance has been a recurring problem which resulted in this current issue regarding automatic account deactivation. Our...

documentation indicates that this client received a total of three (3) notifications regarding her account status, with two(2) emails sent one week before the account became inactive, and one (1) email sent Saturday, the day of account deactivation. She contacted us on Saturday during her account deactivation , where we re-activated her account on Sunday. There have been three (3) other instances dating back to 2012 and 2013 where low balance and account inactive status issues have occurred, all due to non-responsiveness to our multiple and timely notifications."Thank you,[redacted]Marketing Director[redacted]