Access Motorsports, LLC

Complaint: [redacted] I am rejecting this response because: I picked up the Ski Doo snowmobile in question from [redacted] ATV/snowmobile located in Honeyville, Utah (North of Brigham City) ###-###-#### and talked to [redacted] ***, co-owner with [redacted] JrThe [redacted] dealer has been the northern Utah ski Doo dealer for many years and really know the machine and has a reputation for quality and honestyAgain he stated it appears they (Edge motorsports) didn't initially connect the regulator causing the electrical problemsWe discussed the snowmobile past problems in detail and what he found on the electrical side that I had taken it there forHe stated that he had to replace all the light bulbs on the machine which is usually due to the regulator connector not being connected and the unregulated voltage blows out the lightsI have the three light bulbs that he replacedHe also said the unregulated power from the snowmobile generator will cause other problems in the electrical circuitWhen the thumb or hand warmer were turned on the machine would shut downSo again their negligence, incompetence and carelessness created these electrical problems causing me more expenseThey were negligent in not protecting the engine when it was outside in the weather and had been rained on sitting there for an extended timeThe mechanic, Michael H***, and the service manager are being dishonest about what happened to the machine or they are incompetent on the Ski Doo snowmobilesEdge motorsports is not an authorized Ski Doo dealershipThe machine only had total miles on the machineThere could not have been any issues with the engine unless when they worked on the carb before we took it back that they failed to properly adjust the altitude setting [redacted] stated that if this is not properly adjusted it is possible to burn a pistonThis throttle cable replacement, preseason servicing and then the short block replacement in which they didn't even bother to call us about has turned into a nightmareI have had Ski Doo machine most of my life so this is not my first Ski Doo RodeoMr G [redacted] refers to the snowmobile as a dated machine and finding more and more wrong with itThe fact of the matter it only had miles which is considered very low timeBy the way you did not follow up with [redacted] as you said you wouldOf course the weather had nothing to do with the electrical problemsYour mechanic did not connect the regulator before you started it the first time and it took out the lights and caused other electrical problemsCall [redacted] ***It is the only think that makes senseMr G [redacted] you are circling the wagon to protect your employees and business and displaying a lack of integrity, and honest business ethicsYour mechanic is not competent on the Ski Doo machineHe told my son that he needs to go to a Ski Doo dealer to check on electrical problemBy the way I am handling this dispute because the machine is mineThe bottom line is that the engine parts were not covered with plastic bags as noted in your replyBoth my son and I can testify on this factThis low time engine DID NOT need an overhaul...it was damaged due to your negligence t of my life Sincerely, [redacted]

Revdex.com,The Edge Powersports never wants to hear that someone has had a bad experience with the shop and we very seldom do.? It is unfortunate that we are dealing with this and we are sorry that Mr [redacted] feels that he must deal with it also.? However, when dealing with issues both internal and with customers we find that most of them are more a communication error then a mistake or worse an intentional problem casue by our employees? in generalWe do have notes from all of our employees associated with this particular job.? Each of the items that Mr [redacted] has listed does have a response.? The biggest of these is that the machines came in for basic repairs and we notice more and more wrong with the dated machines.? We only fixed what we received approval to fix.? Communication with the repair bill went mostly with [redacted] and not [redacted] who wrote the complaint.? The machine had rust in the engine and that's why [redacted] gave us approval to tear the machine down.? And yes, do to the volume of work we have, we can not store all machines inside.? This like all machines stored outside had been care for by covering the engine and placing vital parts in plastic bags as to not get water or snow in or one the parts.? The parts total on this bill was $ [redacted] which they have received and are in the machine.? The labor portion of the bill was only $ [redacted] for the cleaning of the carbs and diagnosis and $ [redacted] for the engine replacement.? ? The remaining amount is sales tax.? We can not take the engine back and replace it with his old one.? The machine left in the weather should have had no effect on the electrical components that? Mr [redacted] ? believes that we are at fault for.? It is after all a snowmobile? However the machine has a new engine.? We ran the machine through heat circles with the new engine and each time the lights worked and there were not warning or dash lights on.? We were not asked nor did we look at the hand warmers.? ? I will follow up with [redacted] Skidoo and see what they have found with the machine.? As for talking with me, I'm at the shop most days and I have an open door policy.? If my staff "refused" to give my information out, this would be the first time as I sit about feet from the service counter days a weekBryan G***###-###-####

As I stated in the reply.? I am here at the business almost every day that it is open.? I would be happy to meet with both [redacted] and [redacted] as well as the employees that handled the job.? I again assert that the machine was taken apart because the mechanic discovered that there were issues with the engine.? We have the notes from the repair order and statements from the technicians involved.? Note are place in the computer each time we communicate with customers.? Your? welcome to come in anytime to discuss the issue.Bryan G***

Revdex.com,The Edge Powersports never wants to hear that someone has had a bad experience with the shop and we very seldom do It is unfortunate that we are dealing with this and we are sorry that Mr [redacted] feels that he must deal with it also However, when dealing with issues both internal and with customers we find that most of them are more a communication error then a mistake or worse an intentional problem casue by our employees in generalWe do have notes from all of our employees associated with this particular job Each of the items that Mr [redacted] has listed does have a response The biggest of these is that the machines came in for basic repairs and we notice more and more wrong with the dated machines We only fixed what we received approval to fix Communication with the repair bill went mostly with [redacted] and not [redacted] who wrote the complaint The machine had rust in the engine and that's why [redacted] gave us approval to tear the machine down And yes, do to the volume of work we have, we can not store all machines inside This like all machines stored outside had been care for by covering the engine and placing vital parts in plastic bags as to not get water or snow in or one the parts The parts total on this bill was $ [redacted] which they have received and are in the machine The labor portion of the bill was only $ [redacted] for the cleaning of the carbs and diagnosis and $ [redacted] for the engine replacement The remaining amount is sales tax We can not take the engine back and replace it with his old oneThe machine left in the weather should have had no effect on the electrical components that Mr [redacted] believes that we are at fault for It is after all a snowmobile However the machine has a new engine We ran the machine through heat circles with the new engine and each time the lights worked and there were not warning or dash lights on We were not asked nor did we look at the hand warmers I will follow up with [redacted] Skidoo and see what they have found with the machine As for talking with me, I'm at the shop most days and I have an open door policy If my staff "refused" to give my information out, this would be the first time as I sit about feet from the service counter days a weekBryan G***###-###-####

***,As the middle man in this complaint, your story and the story from my employees don't match.? And of course I'm going to side with my employees until proven wrong.? They are not incompetent and it is unfortunate that you have gone to insults on this matter.? As I have stated before, I'm here most everyday.? If you would like to schedule a time to meet on this, we will.? Your machine was rusted.? We have notes of when we talked with you about the issues? Although we fix machines here a month and was a SKI DOO dealer for several years, I do not work on them myself.? So I will call in our guys to meet with you.? The bottom line is, the parts to do the job were more than the short blockso we worked with your best interest in mind.? I have fixed machines that have been a [redacted] ***'s place, We have fixed machines that have been at Plaza, South Valley and just about every dealer and weather there was a problem with the other dealers or just the machine we don't judge.? We just fix the problem.? We can fix this one.? We can come to better understand each other.? We can handle this better.? ? Either way, I have no reason to doubt my guys.? See attachmentsBryan G***

Complaint: [redacted] I am rejecting this response because:? Their response is inaccurate and they have again refused to? be honest about the damage to the engine that was outside in the rain and uncovered causing the rust damage to the open pistons and cylinderThe Mechanic and repair supervisor are just trying to cover up the truthMy son, ***, was with me that day and saw the open engine that was not covered and rustingAgain, it was a low time engine with no known problemsI would like to speak to the ownerThere was no reason to tear down the engine and make this repair except when they left it uncovered out in the rain Sincerely, [redacted]

As I stated in the reply. I am here at the business almost every day that it is open. I would be happy to meet with both *** and *** as well as the employees that handled the job. I again assert that the machine was taken apart because the mechanic discovered that there were issues with the engine. We have the notes from the repair order and statements from the technicians involved. Note are place in the computer each time we communicate with customers. Your welcome to come in anytime to discuss the issue.Bryan G***

***,As the middle man in this complaint, your story and the story from my employees don't match. And of course I'm going to side with my employees until proven wrong. They are not incompetent and it is unfortunate that you have gone to insults on this matter. As I have stated before, I'm here most everyday. If you would like to schedule a time to meet on this, we will. Your machine was rusted. We have notes of when we talked with you about the issues Although we fix machines here a month and was a SKI DOO dealer for several years, I do not work on them myself. So I will call in our guys to meet with you. The bottom line is, the parts to do the job were more than the short blockso we worked with your best interest in mind. I have fixed machines that have been a *** ***'s place, We have fixed machines that have been at Plaza, South Valley and just about every dealer and weather there was a problem with the other dealers or just the machine we don't judge. We just fix the problem. We can fix this one. We can come to better understand each other. We can handle this better. Either way, I have no reason to doubt my guys. See attachmentsBryan G***

Complaint: ***
I am rejecting this response because: I picked up the Ski Doo snowmobile in question from *** *** ATV/snowmobile located in Honeyville, Utah (North of Brigham City) ###-###-#### and talked to *** ***, co-owner with *** *** Jr. The *** *** dealer has been the northern Utah ski Doo dealer for many years and really know the machine and has a reputation for quality and honestyAgain he stated it appears they (Edge motorsports) didn't initially connect the regulator causing the electrical problems. We discussed the snowmobile past problems in detail and what he found on the electrical side that I had taken it there forHe stated that he had to replace all the light bulbs on the machine which is usually due to the regulator connector not being connected and the unregulated voltage blows out the lightsI have the three light bulbs that he replacedHe also said the unregulated power from the snowmobile generator will cause other problems in the electrical circuit. When the thumb or hand warmer were turned on the machine would shut downSo again their negligence, incompetence and carelessness created these electrical problems causing me more expenseThey were negligent in not protecting the engine when it was outside in the weather and had been rained on sitting there for an extended timeThe mechanic, Michael H***, and the service manager are being dishonest about what happened to the machine or they are incompetent on the Ski Doo snowmobilesEdge motorsports is not an authorized Ski Doo dealershipThe machine only had total miles on the machineThere could not have been any issues with the engine unless when they worked on the carb before we took it back that they failed to properly adjust the altitude setting. *** *** stated that if this is not properly adjusted it is possible to burn a pistonThis throttle cable replacement, preseason servicing and then the short block replacement in which they didn't even bother to call us about has turned into a nightmareI have had Ski Doo machine most of my life so this is not my first Ski Doo RodeoMr G*** refers to the snowmobile as a dated machine and finding more and more wrong with itThe fact of the matter it only had miles which is considered very low timeBy the way you did not follow up with *** *** as you said you wouldOf course the weather had nothing to do with the electrical problemsYour mechanic did not connect the regulator before you started it the first time and it took out the lights and caused other electrical problems. Call *** ***It is the only think that makes senseMr G*** you are circling the wagon to protect your employees and business and displaying a lack of integrity, and honest business ethicsYour mechanic is not competent on the Ski Doo machineHe told my son that he needs to go to a Ski Doo dealer to check on electrical problemBy the way I am handling this dispute because the machine is mineThe bottom line is that the engine parts were not covered with plastic bags as noted in your replyBoth my son and I can testify on this factThis low time engine DID NOT need an overhaul...it was damaged due to your negligence. t of my life
Sincerely,
*** ***

Revdex.com,The Edge Powersports never wants to hear that someone has had a bad experience with the shop and we very seldom do. It is unfortunate that we are dealing with this and we are sorry that Mr*** feels that he must deal with it also. However, when dealing with issues both internal
and with customers we find that most of them are more a communication error then a mistake or worse an intentional problem casue by our employees in generalWe do have notes from all of our employees associated with this particular job. Each of the items that Mr*** has listed does have a response. The biggest of these is that the machines came in for basic repairs and we notice more and more wrong with the dated machines. We only fixed what we received approval to fix. Communication with the repair bill went mostly with *** *** and not *** who wrote the complaint. The machine had rust in the engine and that's why *** gave us approval to tear the machine down. And yes, do to the volume of work we have, we can not store all machines inside. This like all machines stored outside had been care for by covering the engine and placing vital parts in plastic bags as to not get water or snow in or one the parts. The parts total on this bill was $*** which they have received and are in the machine. The labor portion of the bill was only $*** for the cleaning of the carbs and diagnosis and $*** for the engine replacement. The remaining amount is sales tax. We can not take the engine back and replace it with his old one. The machine left in the weather should have had no effect on the electrical components that Mr*** believes that we are at fault for. It is after all a snowmobile However the machine has a new engine. We ran the machine through heat circles with the new engine and each time the lights worked and there were not warning or dash lights on. We were not asked nor did we look at the hand warmers. I will follow up with *** *** Skidoo and see what they have found with the machine. As for talking with me, I'm at the shop most days and I have an open door policy. If my staff "refused" to give my information out, this would be the first time as I sit about feet from the service counter days a weekBryan G***###-###-####

***,As the middle man in this complaint, your story and the story from my employees don't match.? And of course I'm going to side with my employees until proven wrong.? They are not incompetent and it is unfortunate that you have gone to insults on this matter.? As I have stated before, I'm here most everyday.? If you would like to schedule a time to meet on this, we will.? Your machine was rusted.? We have notes of when we talked with you about the issues? Although we fix machines here a month and was a SKI DOO dealer for several years, I do not work on them myself.? So I will call in our guys to meet with you.? The bottom line is, the parts to do the job were more than the short blockso we worked with your best interest in mind.? I have fixed machines that have been a *** ***'s place, We have fixed machines that have been at Plaza, South Valley and just about every dealer and weather there was a problem with the other dealers or just the machine we don't judge.? We just fix the problem.? We can fix this one.? We can come to better understand each other.? We can handle this better.? ? Either way, I have no reason to doubt my guys.? See attachmentsBryan G***

Complaint: ***
I am rejecting this response because:? Their response is inaccurate and they have again refused to? be honest about the damage to the engine that was outside in the rain and uncovered causing the rust damage to the open pistons and cylinderThe Mechanic and repair supervisor are just trying to cover up the truthMy son, ***, was with me that day and saw the open engine that was not covered and rustingAgain, it was a low time engine with no known problemsI would like to speak to the ownerThere was no reason to tear down the engine and make this repair except when they left it uncovered out in the rain
Sincerely,
*** ***

As I stated in the reply.  I am here at the business almost every day that it is open.  I would be happy to meet with both [redacted] and [redacted] as well as the employees that handled the job.  I again assert that the machine was taken apart because the mechanic discovered that there were issues with the engine.  We have the notes from the repair order and statements from the technicians involved.  Note are place in the computer each time we communicate with customers.  Your welcome to come in anytime to discuss the issue.Bryan G[redacted]

Complaint: [redacted]
I am rejecting this response because:  Their response is inaccurate and they have again refused to be honest about the damage to the engine that was outside in the rain and uncovered causing the rust damage to the open pistons and cylinder. The Mechanic and repair supervisor are just trying to cover up the truth. My son, [redacted], was with me that day and saw the open engine that was not covered and rusting. Again, it was a low time engine with no known problems. I would like to speak to the owner. There was no reason to tear down the engine and make this repair except when they left it uncovered out in the rain.
Sincerely,
[redacted]

Revdex.com,The Edge Powersports never wants to hear that someone has had a bad experience with the shop and we very seldom do.  It is unfortunate that we are dealing with this and we are sorry that Mr. [redacted] feels that he must deal with it also.  However, when dealing with issues both internal...

and with customers we find that most of them are more a communication error then a mistake or worse an intentional problem casue by our employees in general. We do have notes from all of our employees associated with this particular job.  Each of the items that Mr. [redacted] has listed does have a response.  The biggest of these is that the machines came in for basic repairs and we notice more and more wrong with the dated machines.  We only fixed what we received approval to fix.  Communication with the repair bill went mostly with [redacted] and not [redacted] who wrote the complaint.  The machine had rust in the engine and that's why [redacted] gave us approval to tear the machine down.  And yes, do to the volume of work we have, we can not store all machines inside.  This like all machines stored outside had been care for by covering the engine and placing vital parts in plastic bags as to not get water or snow in or one the parts.  The parts total on this bill was $[redacted] which they have received and are in the machine.  The labor portion of the bill was only $[redacted] for the cleaning of the carbs and diagnosis and $[redacted] for the engine replacement.  The remaining amount is sales tax.  We can not take the engine back and replace it with his old one. The machine left in the weather should have had no effect on the electrical components that Mr. [redacted]  believes that we are at fault for.  It is after all a snowmobile.  However the machine has a new engine.  We ran the machine through 3 heat circles with the new engine and each time the lights worked and there were not warning or dash lights on.  We were not asked nor did we look at the hand warmers.  I will follow up with [redacted] Skidoo and see what they have found with the machine.  As for talking with me, I'm at the shop most days and I have an open door policy.  If my staff "refused" to give my information out, this would be the first time as I sit about 20 feet from the service counter 6 days a week. Bryan G[redacted]###-###-####

Complaint: [redacted]
I am rejecting this response because: I picked up the 550 Ski Doo snowmobile in question from [redacted] ATV/snowmobile located in Honeyville, Utah (North of Brigham City) ###-###-#### and talked to [redacted], co-owner with [redacted] Jr. The [redacted] dealer has been the northern Utah ski Doo dealer for many years and really know the machine and has a reputation for quality and honesty. Again he stated it appears they (Edge motorsports) didn't initially connect the regulator causing the electrical problems. We discussed the snowmobile past problems in detail and what he found on the electrical side that I had taken it there for. He stated that he had to replace all the light bulbs on the machine which is usually due to the regulator connector not being connected and the unregulated voltage blows out the lights. I have the three light bulbs that he replaced. He also said the unregulated power from the snowmobile generator will cause other problems in the electrical circuit. When the thumb or hand warmer were turned on the machine would shut down. So again their negligence, incompetence and carelessness created these electrical problems causing me more expense. They were negligent in not protecting the engine when it was outside in the weather and had been rained on sitting there for an extended time. The mechanic, Michael H[redacted], and the service manager are being dishonest about what happened to the machine or they are incompetent on the Ski Doo snowmobiles. Edge motorsports is not an authorized Ski Doo dealership. The machine only had 675 total miles on the machine. There could not have been any issues with the engine unless when they worked on the carb before we took it back that they failed to properly adjust the altitude setting. [redacted] stated that if this is not properly adjusted it is possible to burn a piston. This throttle cable  replacement, preseason servicing and then the short block replacement in which they didn't even bother to call us about has turned into a nightmare. I  have had Ski Doo machine most of my life so this is not my first Ski Doo Rodeo. Mr G[redacted] refers to the snowmobile as a dated machine and finding more and more wrong with it. The fact of the matter it only had 675 miles which is considered very low time. By the way you did not follow up with [redacted] as you said you would. Of course the weather had nothing to do with the electrical problems.. Your mechanic did not connect the regulator before you started it the first time and it took out the lights and caused other electrical problems. Call [redacted]. It is the only think that makes sense. Mr G[redacted] you are circling the wagon to protect your employees and business and displaying a lack of integrity, and honest business ethics. Your mechanic is not competent on the Ski Doo machine. He told my son that he needs to go to a Ski Doo dealer to check on electrical problem. By the way I am handling this dispute because the machine is mine. The bottom line is that the engine parts were not covered with plastic bags as noted in your reply. Both my son and I can testify on this fact. This low time engine DID NOT need an overhaul...it was damaged due to your negligence.  t of my life
Sincerely,
[redacted]