Access Nursing was hired to administer medication and for a brief time to help care for my ailing mother along with her one aide in her home I had decreased the hours to one hour a day when mom required aides in March However, I was billed subsequently for hours over the agreed upon one hourI called Access when I noted the higher hours to inquire what the reason for the excess charge wasI was informed that it was because the nurse waited for the aides to tell her it was OK to put in my mother's eyedropsI was not informed of this wait, I was also not contacted when the nurse decided on her own to wait and stay over the agreed upon one hour of service I called Access Billing, and after multiple back and forth unreturned phone calls, checking with supervisors for approval, and time delay, MrDave C*** and his Director, Joe, the District Manager, agreed that I had been over charged a total of $as of 5/**/ They verbally agreed that they would refund me th
The client's daughter reported her dissatisfaction with a series of credit card chargesAccess Nursing Services spoke with the client's daughter and clarified the reason for the chargesAccess Nursing Services caregivers were asked to service the client for hours over the authorized time and
billed accordinglyA verbal agreement was reached for a refund of $and was ultimately credited on 10/**/In addition and email was sent informing the client's daughter of the refundThe client has also issued a chargeback of $which is currently being resolved
Access Nursing was hired to administer medication and for a brief time to help care for my ailing mother along with her one aide in her home I had decreased the hours to one hour a day when mom required aides in March However, I was billed subsequently for hours over the agreed upon one hourI called Access when I noted the higher hours to inquire what the reason for the excess charge wasI was informed that it was because the nurse waited for the aides to tell her it was OK to put in my mother's eyedropsI was not informed of this wait, I was also not contacted when the nurse decided on her own to wait and stay over the agreed upon one hour of service I called Access Billing, and after multiple back and forth unreturned phone calls, checking with supervisors for approval, and time delay, MrDave C*** and his Director, Joe, the District Manager, agreed that I had been over charged a total of $as of 5/**/ They verbally agreed that they would refund me th
The client's daughter reported her dissatisfaction with a series of credit card chargesAccess Nursing Services spoke with the client's daughter and clarified the reason for the chargesAccess Nursing Services caregivers were asked to service the client for hours over the authorized time and
billed accordinglyA verbal agreement was reached for a refund of $and was ultimately credited on 10/**/In addition and email was sent informing the client's daughter of the refundThe client has also issued a chargeback of $which is currently being resolved