Accessible Remodeling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What the contractor is stating is incorrect and falseWhat he also fails to realize is that text messages do not lieAttached please find the entire text conversation with Jay D [redacted] which contradicts everything in his statement.To summarize the attached documents:*Initial contact with the contractor was made on Aug ***, not Aug [redacted] as he claimsPlease see attached photosAs per the text conversation (see attached pdf) the job was supposed to have been completed by 820*See page of this documentContractor was hired with the understanding this was a rush job and needed to be completed by thenAs see in the text message conversation as of 9/ [redacted] the job was still incompleteNOTE: The contractor promised he could deliver by the [redacted] acknowledging that this was a rush jobIt was made clear that the home has only one bathroom and would need to be completed before we move in at the end of the monthOf course we were assured it would be done*As seen from the contractors statement, the timelines DO NOT coincide with the text message conversation - proof the entire statement is untrue and inaccurateContractor states he was rushedHe never delivered on his deadlineOn 9/ [redacted] contractor withdrew (without my knowledge) the remaining 50% of the allocated funds for this projectAs per the contract, the remaining funds were supposed to be taken out once the project was completed.As seen in the correspondence, the work was not completed on this day and as of 9/ [redacted] the work was completeThis is a direct breach of their own contractFurniture was damaged as contractor [without consulting anyone] started drilling holes into the vanityPlease see pdf for picturesFloors were scuffed as during demolition, nothing was laid on the hard wood floors to protect themElectrician contractor brought in repeatedly ( [redacted] times) wired the lighting wrong and created a hazardAs per code, GFCI outlets are required by law in locations such as bathroomsMr D [redacted] refused to install stating it was needed and does not need to be thereHis electrician wired a regular light switch in seriesWhen turned off, it would kill all electrical power */the house! And the above is just a quick summary of the issues we had with this contractorTo respond to some of the claims made (please use text message pdf as a reference to confirm).- Initial contact with the contractor was made on 8/[redacted] not 8/[redacted] as stated- on 8/ [redacted] an estimate of the work was provided; no samples were seen on by check and the other cash) per his requestThis was NOT by any means a signature of job completion you can clearly see abovePrior to final payment, it was stated by the contract that final payment was to be furnished only upon completion and inspection of the jobIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

On 8/ [redacted] (Friday) [redacted] contacted me for an appointment to give her an estimate to remodelher bathroomMy partner Brian went there immediately 8/ [redacted] (Saturday) to measure the bathroom so I can put together an accurate estimate.I met Pam/ [redacted] Monday 8/to show samples, go over the estimate and hopefully work out the details so we can start the job immediately.They specified they wanted a smaller vanity then the one currently in the bathroom now (48” with a tall side cabinet), which took up way to much space and it was to cluttered (as per them)We agreed that lowering the vanity down to inches with a matching mirror would give the bathroom a much bigger look and they said that sounds great.Unfortunately all the tile and vanity options that I brought and went over with them (that fit there budget) they didn’t likeSo they asked me to come back the following day to find more tile/vanity options that fit the their color ideas/budgetI explained that on that day (8/**) that usually a job would start about a week after contracts have been signed, so we can schedule the trades and collect material but Pam/ [redacted] insisted we start immediately The following day 8/ [redacted] I brought over more samples and the 3rd party finance information so we could contact the bank to see if they would be approved for the personal loanThe original estimate for the bathroom was $10,and [redacted] explained he couldn't go over ten thousand and so we needed to come down a thousand dollars if we wanted the job ($9,800)So I adjusted my numbers on site again to appease the clients and fit their new budgetI also explained to them to attempt to meet their deadline we needed to pick out a tile color and a vanity option now in order to move the job forwardI also explained to them with this time constraint they were looking for, we would be working around the clock and there response was “we will give you a key and you can come/go as you please because no one is living here yet anyway”.That Wednesday 8/ [redacted] we signed the contract and agreed [redacted] would finance $and pay $out of pocket ($upfront + $from client and at completion $+ $from client)I also explained because of the delays the job up to this point (not picking out tile colors/vanity options/financing approval, as well as dry times for spackle, paint, thinset and grout the completion would be pushed back a few days and that was completely out of my control.There immediate response was “let’s just get started and done as quick as possible”.Construction Day (Wed8/**)We started demo immediately by covering the floors in the house with canvas tarps plus cardboard at the back doorWe gutted the bathroom in 4-hours and I even took some of the left over garbage from the previous homeowners at [redacted] request, which we had no problem doing.As of the end of business on 8/**(Day 1) we had already gutted the entire bathroom, had the plumber in to set the brand new tub, set the new shower body and installed feet of new baseboard (which is a good amount of work for the first day, considering the plumber usually comes on day 2).At the end of business on day neither homeowner had made a decision on the tile they wanted for the bathroom or made a decision on a new vanity.At that point to move the job forward knowing it was almost time to tile the bathroom, me and my partner Brian decided to offer them an upgrade on the tile AT NO EXTRA COST because they didn't like any of the 4-color choices I showed them in their agreed upon budgetThey liked the new, more expensive tile (of course they did) and again said were very grateful for keeping it in their budget.Day (Thursday 8/**)We dry-walled the entire bathroom, put on a first coat of spackle/tape and installed the cement board on the shower walls and floor and still no decision by the homeowner on a vanity choice! This is all extremely frustrating at this point because as we initially told the homeowners we normally don’t even start a job without all these options picked out in advance, but all they wanted us to do was “hurry up”I sent the homeowners over different inch vanity options to choose from but again the Pissanos didn't like any of the choices that I provided in their budget.By the end of Thursday (8/**) they decided that they saw a bathroom vanity set they liked at [redacted] and wanted to purchase on their ownWe explained to them we already included a vanity in the budgeted price and there response was “ [redacted] ***” So again to appease them we agreed (between all parties) to credit them back $towards the vanity set they wanted.Day 3(Friday 8/**)We tiled the shower walls floor to ceiling with extremely small intricate, time consuming tiles (that they chose) and spackled the walls with a 2/3rd coat to get ready for paint.They asked me if they would have a toilet by Saturday morning because they had people coming to help them move stuff in to their new house and they wanted a toilet for people to use.We explained to them we were in the middle of a bathroom remodel and the floor tile wouldn’t be done in time to set the toilet and even if it was it wouldn’t be dry to walk onHer response was “ [redacted] ?” So AGAIN to appease them for the 3rd time I told them I will try and have it in and operating for them Saturday morning.Friday night (8/**) I came back to the job in a suit/tie at 5:30pm because the painter was still there, met the clients and let them know I'll be back after my cousins wedding to install the toilet as per their request to make them happy (they were pleased).I came back at about 2am after DRIVING back from the wedding to appease them and NO I was not drinking all night (as they wrote)I had my wife and kids in the car, so of course I wouldn't drink.ALSO, there was no way they could have known if I had been drinking or not because at no time that night did we meet in person or speak on the phone.I simply sent them a text explaining that the alarm was going off and I was trying to set the toilet like they requested hours earlier.So the fact that they wrote I was drunk is completely FALSE.Again, I came back to the job as per my conversation with them hours earlier (in person) telling them I would be back after the wedding to install the toilet as they requested to make them happy.Why would they turn the alarm on knowing I didn’t have the code to begin with and knowing the fact I was coming back is still a mystery to me.What contractor in the planet would come back on a Friday night after a wedding at 2am in a suit with his family in the car to set a toilet???No one, that’s who, 99% of contractors would of just said “no, sorry that isn’t possible” and that’s it.Myself on the other hand was trying to bend over backwards to do anything/everything on earth humanly possible to make this client happyNow, I am getting it thrown in my face (when I should have just told them NO like every other contractor would have) by accusing me of being drunk and breaking into their house to set a toilet in a suit, when they knew the whole time I was doing it to try and make them happy?!? THIS IS UNREAL!Day 4(Sat8/**)We grouted the shower walls, set the tile floor, left it to dry for hoursDay 5(Sun8/**)Came back on a Sunday (usually my only day off) to grout the tile floor, set the toilet and let it dry for final install of vanity, light bar, mirror and base molding to close out the job.Day 6(Monday 9/*)We set light bar(which was working fine), went to put in wood base molding(like every other job) and the homeowner said “they don’t want molding, they want base molding made out of the same tile as the shower walls.”We explained to them that the material was more expensive, more labor intensive and not part of the contract priceWe had already lowered the price by $1,dollars to meet their set budget and now they want extra, upon extra for freeThey again demanded the tile base molding, they don’t want wood base molding and they aren’t paying more moneyAs usual we did it for no extra cost to make the client happy and close out the job.Now the client who agreed upon a inch vanity from day one shows up with a inch vanity with a giant side cabinet that was another 2-3ft wide and says [redacted] ***Our immediate response was “I thought we agreed on a inch vanity, what is this?” his response was “ [redacted] **”.We attempted to install the vanity to close out the job and then we realized it had a European drain system that obviously didn’t work with his existing plumbingWe went over this with both homeowners saying that if they picked out any of our options we gave them from the beginning this would not have been an issueThe vanity they bought wouldn’t work without ripping out the sheetrock around the plumbing and getting the plumber in again to set up this type of drain inside the wall.We explained to the homeowner this definitely wasn’t an expense that we should incur (we finally put our foot down) as he took it upon himself to buy an oversized vanity with a European drain system that we didn’t agree upon from the beginningHe and his wife completely agreed and said he would pay the plumber directly any additional cost to get the European drain hooked up.As of the end of the day (9/*) all of the new tile was in (shower walls and floor) and grouted walls, the tub was in and shower hardware was working, the walls were spackled/taped and painted, the light bar was up and working and the toilet was in and functional.We went over everything with [redacted] that our end of the job was complete and all that was left to do was install the vanity (which we couldn’t do without the extra plumbing work that needed to be done) and to hang a mirror (both of which were provided by the client) We explained to the client that as of the actual construction work on the bathroom we are complete on our endCan we please sign off on the contract and please pay us the additional $to close out the job and we will come back to screw in the vanity and hang the mirror (which would normally take minutes) after the plumber is done retrofitting the European drain[redacted] agreed, signed off on the contract for the second time acknowledging completion of the job (as of 9/*) and paid me the $dollars to close out the contract (we were paid in full).We waited an additional hours after [redacted] signed off on the contract to request final payment from the finance company (Wednesday 9/*)We subtracted the $dollars for the vanity that he bought (as agreed upon by all parties) so we received $from the finance company instead of the original $4150.(Thursday 9/*)The following Thursday (9/*) we got a call from [redacted] saying the plumber finished installing the new drainage lines and we returned to install the vanity and mirrorWe finally got a good look at what the clients had purchased and we were astonished how they would have ever thought in a million years this oversized mirrored cabinet would fit in a sized bathroomThe mirrored cabinet was almost feet wide and ½ ft tall.We explained to [redacted] in his backyard that we felt he should return the mirrored cabinet and get one smaller that fits in his bathroom with all the fixtures in placeAgain he said “ [redacted] ***!!”We explained to him that moving the light up 2-feet wasn’t an easy project and again the bathroom was already finishedAt this point this would be considered a new project which would include ripping out half of the brand new wall that we just finished, move the electric up, replace the electric box, replace the sheetrock AGAIN, spackle ,tape and repaintLabor was also a problem, it was a holiday weekend (Labor day weekend/Last weekend of summer) and everyone already had plans and wasn’t workingAfter the discussion [redacted] apologized for all the back and forth with the vanity/mirror he then proceeded to ask for one last favor to give him a good deal on the extra work.After speaking with Brian about this we both agreed we have no interest in making extra money we just wanted everyone to be happyWe gave me [redacted] the choice if we do it Tuesday (the day after labor day) and just pay $which is it would cost to pay the helper and we would eat the cost of the extra material needed(this was more than a fair deal in our eyes).He liked the deal so we shook hands and parted waysLater that day I get a phone call from [redacted] cursing at me and demanding we do it this weekend and she isn’t paying extra penny.I explained to them that it was labor day weekend, we all had prior plans/family obligations I myself with my two kidsThis is the only weekend during summer we take off, it's been our policy since we startedShe continued angrily cursing that she had people coming over and she needed the mirror up this weekend!!!.We said if you want it done this weekend we have to pay someone extra money to come work on a holiday weekend and therefore it would cost them more money (roughly $400)Again she said that they REFUSE to pay penny more and threated that if we didn't do the extra work (for free) on labor day weekend they would give us a bad review on the Revdex.com.So in order to keep our reputation good (we have never had complaint ever prior to this client), we decided to miss our family/personal obligations on Labor day weekend do it for FREE in hopes this would keep them happy and we could all just be done with this.(Sat9/*)Brain, myself and a third worker showed up Saturday (for FREE) took down the light bar(that worked fine), cut out the sheetrock, moved up the wiring, put in a new box, sheet rocked again, spackled the first/second coat of spackle/plaster mix (so it would dry quicker).We then were going to attempt to put up the mirror/light bar but we were told by [redacted] “ [redacted] ”.At this point it was Saturday afternoon on Labor Day weekend and we had already missed our Saturday plans.I then explained to both [redacted] and [redacted] we would be back on Tuesday to hang the mirror/light bar after the spackle/paint was dryOn Monday night (labor day) I proceeded to get text messages from [redacted] saying “ [redacted] ” I went to their house (on Labor Day night) knocked on the door to speak to [redacted] and find out what is going oneHe not only wouldn’t come to the door, he immediately texted me again saying “ [redacted] ” I said “***, we have worked hard on this job, done everything you asked and you won’t even come to the door to talk to me for minutes???” His immediate response was “pu [redacted] ***”! I put the key in the mailbox, picked up my dump trailer the next morning (which he threw more of his personal garbage in) and that was it We have completed hundreds of jobs big and small, we have NEVER had one complaint from anyone because as you can see above, we bend over backwards for our clients to make them happyIn fact much of our new work is referrals from past clientsWe tried everything under the sun to make this client happy including lowering our price, upgrading their material at no additional cost, doing extra work at no additional cost, worked weekends, nights, holiday’s, missed family obligations, and even came to work at 2am after a wedding!We have all the documentation, emails and paperwork to prove this.These people took advantage of us on multiple occasions, cursed at us, threatened us with a bad review if we didn’t do extra work for free.Again, if this client had picked out any of the vanity’s that we offered them or even as much just bought a vanity with the agreed upon size prior to starting the job (inches with a comparable mirror)NONE of this would have been an issue whatsoever.They took it upon themselves to purchase an oversized vanity and the biggest mirrored cabinet I have ever seen in my life and that is where the problem arose.Again we felt like we did everything possible to try to meet their needs/demands in a timely manner and never once got as much as a “thank you” or a glass of waterAll we got was “leave the key in the mailbox and don’t come back!”.Jay D***Co-OwnerSRT ContractingDBA Accessible Remodeling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:What the contractor is stating is incorrect and falseWhat he also fails to realize is that text messages do not lieAttached please find the entire text conversation with Jay D*** which contradicts everything in his statement.To summarize the attached documents:*Initial contact with the contractor was made on Aug ***, not Aug *** as he claimsPlease see attached photosAs per the text conversation (see attached pdf) the job was supposed to have been completed by 8/**/20*See page of this documentContractor was hired with the understanding this was a rush job and needed to be completed by thenAs see in the text message conversation as of 9/* the job was still incompleteNOTE: The contractor promised he could deliver by the *** acknowledging that this was a rush jobIt was made clear that the home has only one bathroom and would need to be completed before we move in at the end of the monthOf course we were assured it would be done*As seen from the contractors statement, the timelines DO NOT coincide with the text message conversation - proof the entire statement is untrue and inaccurateContractor states he was rushedHe never delivered on his deadlineOn 9/* contractor withdrew (without my knowledge) the remaining 50% of the allocated funds for this projectAs per the contract, the remaining funds were supposed to be taken out once the project was completed.As seen in the correspondence, the work was not completed on this day and as of 9/* the work was completeThis is a direct breach of their own contractFurniture was damaged as contractor [without consulting anyone] started drilling holes into the vanityPlease see pdf for picturesFloors were scuffed as during demolition, nothing was laid on the hard wood floors to protect themElectrician contractor brought in repeatedly (* times) wired the lighting wrong and created a hazardAs per code, GFCI outlets are required by law in locations such as bathroomsMr D*** refused to install stating it was needed and does not need to be thereHis electrician wired a regular light switch in seriesWhen turned off, it would kill all electrical power */the house! And the above is just a quick summary of the issues we had with this contractorTo respond to some of the claims made (please use text message pdf as a reference to confirm).- Initial contact with the contractor was made on 8/2* not 8/2* as stated- on 8/** an estimate of the work was provided; no samples were seen on 8/**Samples were brought by Jay D*** on 8/**! (see conversation) - Pictures of what we were looking for as far as bathroom furniture and tiles were given to the contractor prior to any work (again see txt conversation)- Never was there an indication there were going to be ANY delays with this projectAs of 8/** everything was on target (as per Jay D***) for completion on 8/**This contradicts his statement as on 8/** he informed us of any potential delays! - As for the discussion on the vanities, nothing contractor showed us was close to what we had discussed or wanted- Credit of $for vanity was never give to usAs mentioned above, contractor withdrew all funds on 9/*. - On 8/** tiles were yet to be installedContractor with out any warning or notice arrived at 2:*AM on 8/** to lay the tilesPlease see text conversation (page 8)After being woken up by the alarm company stating my entry alarm was going off, I raced to my house and while in transit my husband advised it was Jay entering the homeIn an effort to provide access, despite the early hour thecontractor was not there- As of 8/** the bathroom is till not tiled! Told they couldn't find the tiles THEY suggested to use- By 9/* the light bar was not installed9/* (which was already days past the deadline) there were still issues with the wiring! A regular light switch was installed which was wired improperly (and against code) which would kill power to half the house when turn offNOTE: Since it was agreed upon that the furniture to be used in the bathroom was to be provided by us; contractor never took any measurementsJay as a carpenter by trade should of known measure twice, cut once but until this time he never measured the furniture that was going to be installedAs a matter of fact, to assist, we per-assembled all the furniture so they can focus on the task of completing the job- By 9/* the vanity (sink has yet to be installed)After hearing all sorts of nonsense such as: :remove the drawers, cut them out, nail them shut, the plumber (*rd party sub contracted) was able to install in literally minutes!- 9/* after pulling a no show, contractor now is asking for additional money to complete the work as it was falling on a holiday weekendWe explained that this is not our problem nor are we paying extra for anythingThis should of been completed days agoNEVER did Mr or Mrs Pissanos agree on paying extra, nor did they shake hands as statedAs seen CLEARLY in the text messages, the two never met in person that day! Nor was any work done as the contractor never showed up- 9/* Jay states he will be on site at AMNo one shows up until after * PMWhat is not stated in the text messages (but spoken via phone) was that since the contractor never took any measurements, we took it upon ourselves to do soUpon taking these measurements it was determined that the light fixture (light bar) would not fitThis meant they would have to cut out the newly laid and painted sheet rock and move the wiring up at least 6" inches. Their electrician (the same person who as asked not to come back because of his inability to wire correctly) was once again brought in to rewire the aboveJay D*** asked to install the light fixture over the wet spackle and we refused [his partner agreed] it was agreed they would have to come back the next day to finish installing the medicine cabinet and lighting- 9/* Took it upon ourselves to paint and sand the area that was cut out for the wiring to expedite the process. Contractor never replies and never shows up.- 9/* Took it upon ourselves to wire the light fixture only to find out that once again it was wired wrongLights would remain constantly ON and the swicth would not turn off the lightsFrustrated beyond words, we had to rip out the recently re-spackled sheet rock to re-open and rewire the lightingAt this point in time the contractor was asked to leave the site as this was causing not only a hazard but clearly a lack of workmanship and craftsmanship.By 9/* the grouting was still not completed, the vanity (sink) was not secured, the medicine cabinet was damaged, the newly installed molding was cracked as it was nailed on the edge, none of the molding was painted or spakled, the light fixture was not installedWe had to hire someone to come in to finish up the work they left behindNot to mention that during the demolition, debris was still all over in the basement, on the refrigerator and the washer and dryer (located in the basement)I cannot believe MrD*** would outright lie about this entire event and insist that this was all our faultMrD*** let me kindly remind you that we are the customer and as the saying goes the customer is always rightNever were you spoken to in an poor or vulgar manor. Let me remind you that you were the one that promised us this would be done quickly and in a professional mannerYou were the one that selected the materials for the jobYou showed us a selection of tiles and during no part of that conversation did you relay these were "premium items" or upgradesMr D***, why does your time line of events not coincide with the text messages and conversation we had? Apparently you cannot get your story right, not to mention a simple bathroom remodelingIf your statements are what make you sleep better at night and think you did the right thing than please explain why your time line and events do not coincide with the text message conversations YOU had with usTo the Revdex.com, please review the items attachedAs per the above, please note the part of the contract we signed was to release and accept of the agreed upon cash payment of $(a total of $*which was paid */by check and the other cash) per his requestThis was NOT by any means a signature of job completion you can clearly see abovePrior to final payment, it was stated by the contract that final payment was to be furnished only upon completion and inspection of the job.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: What the contractor is stating is incorrect and false. What he also fails to realize is that text messages do not lie. Attached please find the entire text conversation with Jay D[redacted] which contradicts everything in his statement.To summarize the attached documents:*. Initial contact with the contractor was made on Aug [redacted], not Aug [redacted] as he claims. Please see attached photos.2. As per the text conversation (see attached pdf) the job was supposed to have been completed by 8/**/20*5. See page 5 of this document. Contractor was hired with the understanding this was a rush job and needed to be completed by then. As see in the text message conversation as of 9/* the job was still incomplete. NOTE: The contractor promised he could deliver by the [redacted] acknowledging that this was a rush job. It was made clear that the home has only one bathroom and would need to be completed before we move in at the end of the month. Of course we were assured it would be done. *. As seen from the contractors statement, the timelines DO NOT coincide with the text message conversation - proof the entire statement is untrue and inaccurate. 4. Contractor states he was rushed. He never delivered on his deadline. 5. On 9/* contractor withdrew (without my knowledge) the remaining 50% of the allocated funds for this project. As per the contract, the remaining funds were supposed to be taken out once the project was completed.As seen in the correspondence, the work was not completed on this day and as of 9/* the work was complete. This is a direct breach of their own contract.6. Furniture was damaged as contractor [without consulting anyone] started drilling holes into the vanity. Please see pdf for pictures.7. Floors were scuffed as during demolition, nothing was laid on the hard wood floors to protect them.8. Electrician contractor brought in repeatedly (* times) wired the lighting wrong and created a hazard. As per code, GFCI outlets are required by law in locations such as bathrooms. Mr D[redacted] refused to install stating it was needed and does not need to be there. His electrician wired a regular light switch in series. When turned off, it would kill all electrical power */2 the house! And the above is just a quick summary of the issues we had with this contractor. To respond to some of the false claims made (please use text message pdf as a reference to confirm).- Initial contact with the contractor was made on 8/2* not 8/2* as stated- on 8/** an estimate of the work was provided; no samples were seen on 8/**. Samples were brought by Jay D[redacted] on 8/**! (see conversation) - Pictures of what we were looking for as far as bathroom furniture and tiles were given to the contractor prior to any work (again see txt conversation)- Never was there an indication there were going to be ANY delays with this project. As of 8/** everything was on target (as per Jay D[redacted]) for completion on 8/**. This contradicts his statement as on 8/** he informed us of any potential delays! - As for the discussion on the vanities, nothing contractor showed us was close to what we had discussed or wanted. - Credit of $400 for vanity was never give to us. As mentioned above, contractor withdrew all funds on 9/*. - On 8/** tiles were yet to be installed. Contractor with out any warning or notice arrived at 2:*0 AM on 8/** to lay the tiles. Please see text conversation (page 8). After being woken up by the alarm company stating my entry alarm was going off, I raced to my house and while in transit my husband advised it was Jay entering the home. In an effort to provide access, despite the early hour thecontractor was not there. - As of 8/** the bathroom is till not tiled! Told they couldn't find the tiles THEY suggested to use. - By 9/* the light bar was not installed. 9/* (which was already 2 days past the deadline) there were still issues with the wiring! A regular light switch was installed which was wired improperly (and against code) which would kill power to half the house when turn off. NOTE: Since it was agreed upon that the furniture to be used in the bathroom was to be provided by us; contractor never took any measurements. Jay as a carpenter by trade should of known measure twice, cut once but until this time he never measured the furniture that was going to be installed. As a matter of fact, to assist, we per-assembled all the furniture so they can focus on the task of completing the job. - By 9/* the vanity (sink has yet to be installed). After hearing all sorts of nonsense such as: :remove the drawers, cut them out, nail them shut, the plumber (*rd party sub contracted) was able to install in literally minutes!- 9/* after pulling a no show, contractor now is asking for additional money to complete the work as it was falling on a holiday weekend. We explained that this is not our problem nor are we paying extra for anything. This should of been completed days ago. NEVER did Mr or Mrs Pissanos agree on paying extra, nor did they shake hands as stated. As seen CLEARLY in the text messages, the two never met in person that day! Nor was any work done as the contractor never showed up. - 9/* Jay states he will be on site at 10 AM. No one shows up until after * PM. What is not stated in the text messages (but spoken via phone) was that since the contractor never took any measurements, we took it upon ourselves to do so. Upon taking these measurements it was determined that the light fixture (light bar) would not fit. This meant they would have to cut out the newly laid and painted sheet rock and move the wiring up at least 6" inches.  Their electrician (the same person who as asked not to come back because of his inability to wire correctly) was once again brought in to rewire the above. Jay D[redacted] asked to install the light fixture over the wet spackle and we refused [his partner agreed] it was agreed they would have to come back the next day to finish installing the medicine cabinet and lighting. - 9/* Took it upon ourselves to paint and sand the area that was cut out for the wiring to expedite the process.  Contractor never replies and never shows up.- 9/* Took it upon ourselves to wire the light fixture only to find out that once again it was wired wrong. Lights would remain constantly ON and the swicth would not turn off the lights. Frustrated beyond words, we had to rip out the recently re-spackled sheet rock to re-open and rewire the lighting. At this point in time the contractor was asked to leave the site as this was causing not only a hazard but clearly a lack of workmanship and craftsmanship.By 9/* the grouting was still not completed, the vanity (sink) was not secured, the medicine cabinet was damaged, the newly installed molding was cracked as it was nailed on the edge, none of the molding was painted or spakled, the light fixture was not installed. We had to hire someone to come in to finish up the work they left behind. Not to mention that during the demolition, debris was still all over in the basement, on the refrigerator and the washer and dryer (located in the basement). I cannot believe Mr. D[redacted] would outright lie about this entire event and insist that this was all our fault. Mr. D[redacted] let me kindly remind you that we are the customer and as the saying goes the customer is always right. Never were you spoken to in an poor or vulgar manor.  Let me remind you that you were the one that promised us this would be done quickly and in a professional manner. You were the one that selected the materials for the job. You showed us a selection of tiles and during no part of that conversation did you relay these were "premium items" or upgrades. Mr D[redacted], why does your time line of events not coincide with the text messages and conversation we had? Apparently you cannot get your story right, not to mention a simple bathroom remodeling. If your statements are what make you sleep better at night and think you did the right thing than please explain why your time line and events do not coincide with the text message conversations YOU had with us. To the Revdex.com, please review the items attached. As per the above, please note the part of the contract we signed was to release and accept of the agreed upon cash payment of $750 (a total of $*500 which was paid */2 by check and the other cash) per his request. This was NOT by any means a signature of job completion you can clearly see above. Prior to final payment, it was stated by the contract that final payment was to be furnished only upon completion and inspection of the job. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 8/** (Friday) [redacted] contacted me for an appointment to give her an estimate to remodelher bathroom. My partner Brian went there immediately 8/** (Saturday) to measure the bathroom so I can put together an accurate estimate.I met Pam/[redacted] Monday 8/24 to show samples, go over the estimate...

and hopefully work out the details so we can start the job immediately.They specified they wanted a smaller vanity then the one currently in the bathroom now (48” with a tall side cabinet), which took up way to much space and it was to cluttered (as per them). We agreed that lowering the vanity down to 24 inches with a matching mirror would give the bathroom a much bigger look and they said that sounds great.Unfortunately all the tile and vanity options that I brought and went over with them (that fit there budget) they didn’t like. So they asked me to come back the following day to find more tile/vanity options that fit the their color ideas/budget. I explained that on that day (8/**) that usually a job would start about a week after contracts have been signed, so we can schedule the trades and collect material but Pam/[redacted] insisted we start immediately.   The following day 8/** I brought over more samples and the 3rd party finance information so we could contact the bank to see if they would be approved for the personal loan. The original estimate for the bathroom was $10,800 and [redacted] explained he couldn't go over ten thousand and so we needed to come down a thousand dollars if we wanted the job ($9,800). So I adjusted my numbers on site again to appease the clients and fit their new budget. I also explained to them to attempt to meet their deadline we needed to pick out a tile color and a vanity option now in order to move the job forward. I also explained to them with this time constraint they were looking for, we would be working around the clock and there response was “we will give you a key and you can come/go as you please because no one is living here yet anyway”.That Wednesday 8/** we signed the contract and agreed [redacted] would finance $8300 and pay $1500 out of pocket ($4150 upfront + $750 from client and at completion $4150 + $750 from client). I also explained because of the delays the job up to this point (not picking out tile colors/vanity options/financing approval, as well as dry times for spackle, paint, thinset and grout the completion would be pushed back a few days and that was completely out of my control.There immediate response was “let’s just get started and done as quick as possible”.Construction Day 1 (Wed. 8/**)We started demo immediately by covering the floors in the house with 7 canvas tarps plus cardboard at the back door. We gutted the bathroom in 4-5 hours and I even took some of the left over garbage from the previous homeowners at [redacted] request, which we had no problem doing.As of the end of business on 8/**(Day 1) we had already gutted the entire bathroom, had the plumber in to set the brand new tub, set the new shower body and installed 5 feet of new baseboard (which is a good amount of work for the first day, considering the plumber usually comes on day 2).At the end of business on day 1 neither homeowner had made a decision on the tile they wanted for the bathroom or made a decision on a new vanity.At that point to move the job forward knowing it was almost time to tile the bathroom, me and my partner Brian decided to offer them an upgrade on the tile AT NO EXTRA COST because they didn't like any of the 4-5 color choices I showed them in their agreed upon budget. They liked the new, more expensive tile (of course they did) and again said were very grateful for keeping it in their budget.Day 2 (Thursday 8/**)We dry-walled the entire bathroom, put on a first coat of spackle/tape and installed the cement board on the shower walls and floor and still no decision by the homeowner on a vanity choice! This is all extremely frustrating at this point because as we initially told the homeowners we normally don’t even start a job without all these options picked out in advance, but all they wanted us to do was “hurry up”. I sent the homeowners over 10 different 24 inch vanity options to choose from but again the Pissanos didn't like any of the choices that I provided in their budget.By the end of Thursday (8/**) they decided that they saw a bathroom vanity set they liked at [redacted] and wanted to purchase on their own. We explained to them we already included a vanity in the budgeted price and there response was “[redacted]” So again to appease them we agreed (between all parties) to credit them back $400 towards the vanity set they wanted.Day 3(Friday 8/**)We tiled the shower walls floor to ceiling with extremely small intricate, time consuming tiles (that they chose) and spackled the walls with a 2/3rd coat to get ready for paint.They asked me if they would have a toilet by Saturday morning because they had people coming to help them move stuff in to their new house and they wanted a toilet for people to use.We explained to them we were in the middle of a bathroom remodel and the floor tile wouldn’t be done in time to set the toilet and even if it was it wouldn’t be dry to walk on. Her response was “[redacted]?”  So AGAIN to appease them for the 3rd time I told them I will try and have it in and operating for them Saturday morning.Friday night (8/**) I came back to the job in a suit/tie at 5:30pm because the painter was still there, met the clients and let them know I'll be back after my cousins wedding to install the toilet as per their request to make them happy (they were pleased).I came back at about 2am after DRIVING back from the wedding to appease them and NO I was not drinking all night (as they wrote). I had my wife and kids in the car, so of course I wouldn't drink.ALSO, there was no way they could have known if I had been drinking or not because at no time that night did we meet in person or speak on the phone.I simply sent them a text explaining that the alarm was going off and I was trying to set the toilet like they requested 7 hours earlier.So the fact that they wrote I was drunk is completely FALSE.Again, I came back to the job as per my conversation with them 7 hours earlier (in person) telling them I would be back after the wedding to install the toilet as they requested to make them happy.Why would they turn the alarm on knowing I didn’t have the code to begin with and knowing the fact I was coming back is still a mystery to me.What contractor in the planet would come back on a Friday night after a wedding at 2am in a suit with his family in the car to set a toilet???No one, that’s who, 99% of contractors would of just said “no, sorry that isn’t possible” and that’s it.Myself on the other hand was trying to bend over backwards to do anything/everything on earth humanly possible to make this client happy. Now, I am getting it thrown in my face (when I should have just told them NO like every other contractor would have) by accusing me of being drunk and breaking into their house to set a toilet in a suit, when they knew the whole time I was doing it to try and make them happy?!?…. THIS IS UNREAL!Day 4(Sat. 8/**)We grouted the shower walls, set the tile floor, left it to dry for 24 hoursDay 5(Sun. 8/**)Came back on a Sunday (usually my only day off) to grout the tile floor, set the toilet and let it dry for final install of vanity, light bar, mirror and base molding to close out the job.Day 6(Monday 9/*)We set light bar(which was working fine), went to put in normal wood base molding(like every other job) and the homeowner said “they don’t want normal molding, they want  base molding made out of the same tile as the shower walls.”We explained to them that the material was more expensive, more labor intensive and not part of the contract price. We had already lowered the price by $1,000 dollars to meet their set budget and now they want extra, upon extra for free. They again demanded the tile base molding, they don’t want wood base molding and they aren’t paying more money. As usual we did it for no extra cost to make the client happy and close out the job.Now the client who agreed upon a 24 inch vanity from day one shows up with a 48 inch vanity with a giant side cabinet that was another 2-3ft wide and says [redacted]. Our immediate response was “I thought we agreed on a 24 inch vanity, what is this?” his response was “[redacted]”.We attempted to install the vanity to close out the job and then we realized it had a European drain system that obviously didn’t work with his existing plumbing. We went over this with both homeowners saying that if they picked out any of our 10 options we gave them from the beginning this would not have been an issue. The vanity they bought wouldn’t work without ripping out the sheetrock around the plumbing and getting the plumber in again to set up this type of drain inside the wall.We explained to the homeowner this definitely wasn’t an expense that we should incur (we finally put our foot down) as he took it upon himself to buy an oversized vanity with a European drain system that we didn’t agree upon from the beginning. He and his wife completely agreed and said he would pay the plumber directly any additional cost to get the European drain hooked up.As of the end of the day (9/*) all of the new tile was in (shower walls and floor) and grouted walls, the tub was in and shower hardware was working, the walls were spackled/taped and painted, the light bar was up and working and the toilet was in and functional.We went over everything with [redacted] that our end of the job was complete and all that was left to do was install the vanity (which we couldn’t do without the extra plumbing work that needed to be done) and to hang a mirror (both of which were provided by the client).  We explained to the client that as of the actual construction work on the bathroom we are complete on our end. Can we please sign off on the contract and please pay us the additional $750 to close out the job and we will come back to screw in the vanity and hang the mirror (which would normally take 15 minutes) after the plumber is done retrofitting the European drain.[redacted] agreed, signed off on the contract for the second time acknowledging completion of the job (as of 9/*) and paid me the $750 dollars to close out the contract (we were paid in full).We waited an additional 48 hours after [redacted] signed off on the contract to request final payment from the finance company (Wednesday 9/*). We subtracted the $400 dollars for the vanity that he bought (as agreed upon by all parties) so we received $3750 from the finance company instead of the original $4150.(Thursday 9/*)The following Thursday (9/*) we got a call from [redacted] saying the plumber finished installing the new drainage lines and we returned to install the vanity and mirror. We finally got a good look at what the clients had purchased and we were astonished how they would have ever thought in a million years this oversized mirrored cabinet would fit in a normal sized bathroom. The mirrored cabinet was almost 4 feet wide and 3 ½ ft tall.We explained to [redacted] in his backyard that we felt he should return the mirrored cabinet and get one smaller that fits in his bathroom with all the fixtures in place. Again he said “[redacted]!!”We explained to him that moving the light up 2-3 feet wasn’t an easy project and again the bathroom was already finished. At this point this would be considered a new project which would include ripping out half of the brand new wall that we just finished, move the electric up, replace the electric box, replace the sheetrock AGAIN, spackle ,tape and repaint. Labor was also a problem, it was a holiday weekend (Labor day weekend/Last weekend of summer) and everyone already had plans and wasn’t working. After the discussion [redacted] apologized for  all the back and forth with the vanity/mirror he then proceeded to ask for one last favor to give him a good deal on the extra work.After speaking with Brian about this we both agreed we have no interest in making extra money we just wanted everyone to be happy. We gave me [redacted] the choice if we do it Tuesday (the day after labor day) and just pay $200 which is it would cost to pay the helper and we would eat the cost of the extra material needed(this was more than a fair deal in our eyes).He liked the deal so we shook hands and parted ways. Later that day I get a phone call from [redacted] cursing at me and demanding we do it this weekend and she isn’t paying 1 extra penny.I explained to them that it was labor day weekend, we all had prior plans/family obligations I myself with my two kids. This is the only weekend during summer we take off, it's been our policy since we started. She continued angrily cursing that she had people coming over and she needed the mirror up this weekend!!!.We said if you want it done this weekend we have to pay someone extra money to come work on a holiday weekend and therefore it would cost them more money (roughly $400). Again she said that they REFUSE to pay 1 penny more and threated that if we didn't do the extra work (for free) on labor day weekend they would give us a bad review on the Revdex.com.So in order to keep our reputation good (we have never had 1 complaint ever prior to this client), we decided to miss our family/personal obligations on Labor day weekend do it for FREE in hopes this would keep them happy and we could all just be done with this.(Sat. 9/*)Brain, myself and a third worker showed up Saturday (for FREE) took down the light bar(that worked fine), cut out the sheetrock, moved up the wiring, put in a new box, sheet rocked again, spackled the first/second coat of spackle/plaster mix (so it would dry quicker).We then were going to attempt to put up the mirror/light bar but we were told by [redacted]”.At this point it was Saturday afternoon on Labor Day weekend and we had already missed our Saturday plans.I then explained to both ** and [redacted]. we would be back on Tuesday to hang the mirror/light bar after the spackle/paint was dry. On Monday night (labor day) I proceeded to get text messages from [redacted] saying “[redacted]” I went to their house (on Labor Day night) knocked on the door to speak to [redacted] and find out what is going one. He not only wouldn’t come to the door, he immediately texted me again saying “[redacted]” I said “[redacted], we have worked hard on this job, done everything you asked and you won’t even come to the door to talk to me for 5 minutes???” His immediate response was “pu[redacted]”! I put the key in the mailbox, picked up my dump trailer the next morning (which he threw more of his personal garbage in) and that was it.  We have completed hundreds of jobs big and small, we have NEVER had one complaint from anyone because as you can see above, we bend over backwards for our clients to make them happy. In fact much of our new work is referrals from past clients. We tried everything under the sun to make this client happy including lowering our price, upgrading their material at no additional cost, doing extra work at no additional cost, worked weekends, nights, holiday’s, missed family obligations, and even came to work at 2am after a wedding!We have all the documentation, emails and paperwork to prove this.These people took advantage of us on multiple occasions, cursed at us, threatened us with a bad review if we didn’t do extra work for free.Again, if this client had picked out any of the 10 vanity’s that we offered them or even as much just bought a vanity with the agreed upon size prior to starting the job (24 inches with a comparable mirror). NONE of this would have been an issue whatsoever.They took it upon themselves to purchase an oversized vanity and the biggest mirrored cabinet I have ever seen in my life and that is where the problem arose.Again we felt like we did everything possible to try to meet their needs/demands in a timely manner and never once got as much as a “thank you” or a glass of water. All we got was “leave the key in the mailbox and don’t come back!”.Jay D[redacted]Co-OwnerSRT ContractingDBA Accessible Remodeling