AccessLine Communications Corp

We are in the process of researching this case.? I will have an update by end of week.?

[redacted] and Preschool LEID [redacted] I have verified the customer ported two numbers away on 5/11/( [redacted] , [redacted] )Porting numbers to a different provider does not cancel them with us.? We are not notified of port outsWave did not contact us directly they work directly carrier to carrier (Wave’s carrier Astround Broadband, Accessline’s carrier LevelCommunications)This is per FCC regulations to protect customer’s right to choose provider of choice and prevent the current carrier from trying to block the port out.? It is the customer’s responsibility to contact us to cancel services once they move to new services.? ? ? This is fully covered in the terms and conditions agreed to when the service was set up The account was on invoice billing, which means the bill was available online, mailed out each month via email to the following email addresses, ***@ [redacted] .org, ***@hotmail.com, [redacted] @ [redacted] .org, and a hard copy was mailed to [redacted] ***.? I am not sure why the bill was continued to be paid if services were intended to be cancelledThe phones were completely active as was the fax and auto attendantBilling disputes should be filed within days of the charges.? The total amount billed from 5/28/invoice to 4/28/invoice was $2188.54.? We have no choice as taxes have been paid so we cannot credit tax amounts.? Less taxes the amount is $We would normally only agree to daysWe make an exception and will agree to refund $978.00.? Please let us know this amount is agreed upon and we can start the processDebra W [redacted] Sr Manager Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are in the process of researching this case. I will have an update by end of week.

*** *** *** and Preschool LEID *** I have verified the customer ported two numbers away on 5/11/(***, ***)Porting numbers to a different provider does not cancel them with us.? We are not notified of port outsWave did not contact us directly they work directly
carrier to carrier (Wave’s carrier Astround Broadband, Accessline’s carrier LevelCommunications)This is per FCC regulations to protect customer’s right to choose provider of choice and prevent the current carrier from trying to block the port out.? It is the customer’s responsibility to contact us to cancel services once they move to new services.? ? ? This is fully covered in the terms and conditions agreed to when the service was set up The account was on invoice billing, which means the bill was available online, mailed out each month via email to the following email addresses, ***@***.org, ***@hotmail.com, ***@***.org, and a hard copy was mailed to *** *** *** *** ** ***.? I am not sure why the bill was continued to be paid if services were intended to be cancelledThe phones were completely active as was the fax and auto attendantBilling disputes should be filed within days of the charges.? The total amount billed from 5/28/invoice to 4/28/invoice was $2188.54.? We have no choice as taxes have been paid so we cannot credit tax amounts.? Less taxes the amount is $We would normally only agree to daysWe make an exception and will agree to refund $978.00.? Please let us know this amount is agreed upon and we can start the processDebra W*** Sr Manager Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[redacted] and Preschool LEID [redacted] I have verified the customer ported two numbers away on 5/11/2016 ([redacted], [redacted]). Porting numbers to a different provider does not cancel them with us.  We are not notified of port outs. Wave did not contact us directly they work directly...

carrier to carrier (Wave’s carrier Astround Broadband, Accessline’s carrier Level3 Communications). This is per FCC regulations to protect customer’s right to choose provider of choice and prevent the current carrier from trying to block the port out.  It is the customer’s responsibility to contact us to cancel services once they move to new services.    This is fully covered in the terms and conditions agreed to when the service was set up. The account was on invoice billing, which means the bill was available online, mailed out each month via email to the following email addresses, [redacted]@[redacted].org, [redacted]@hotmail.com, [redacted]@[redacted].org, and a hard copy was mailed to [redacted].  I am not sure why the bill was continued to be paid if services were intended to be cancelled. The phones were completely active as was the fax and auto attendant. Billing disputes should be filed within 30 days of the charges.  The total amount billed from 5/28/2016 invoice to 4/28/17 invoice was $2188.54.  We have no choice as taxes have been paid so we cannot credit tax amounts.  Less taxes the amount is $1957.21. We would normally only agree to 30 days. We make an exception and will agree to refund $978.00.  Please let us know this amount is agreed upon and we can start the process. Debra W[redacted] Sr Manager Client Services

We are in the process of researching this case.  I will have an update by end of week.