AccessOne Solutions

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]From: [redacted]<[redacted].com>Date: Fri, Oct 20, 2017 at 2:29 PMSubject: Case ID: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: "[email protected]" <[email protected]>Dear [redacted],This is to confirm that my complaint to Access One Solutions ID:[redacted] has been resolved to my complete satisfaction. I would like to request your assistance to close this issue satisfactory to the vendor and to me.Thanks for your help[redacted]

From: <[email protected]>Date: Sat, Oct 21, 2017 at 11:08 AMSubject: Case ID: [redacted]To: [redacted]@myRevdex.com.orgDear [redacted],This is to address the complaint from [redacted]. He came in to purchase tools to fix his device on his own, when that was unsuccessful he...

returned and asked us to help and we did but unfortunately additional damages was found and took a lot more time then estimated and customer insist/agreed we continue to try to resolve and the end customer was unsatisfied. After some discussions about time spent to diagnose and part purchased for the device. We concluded the situation by refunding the account in full.ID:[redacted] has been resolved to complete customer satisfaction.Thanks for your helpAccess One Solutions

Review: My phone was in perfect condition except that the glass on the screen has shattered but it worked perfectly fine. I took my cell phone to get it repaired and the technician told me to order a part and so I did. When I received the part, I took it to him to repair. It was a Saturday at noon and he told me to come back at 6 that same day. I called him at 6 to make sure the phone was ready and he told me he needed another 45 minutes. I called him back at 6:45 and he said he needed more time and would call me when the phone was ready. He then called me at about 9:00 saying that the phone was in pieces and there was nothing he could do. He told me I needed to buy another part and pay more in labor fees even though he had told me to order the wrong part. I said I couldn't afford to pay that much more money to fix it and that I would pick up the phone. The next day, I picked it up and it was literally several different pieces taped to paper. I then took it to another business and they put the phone back together but it was damaged and no longer worked.Desired Settlement: I paid $30 for the part and then $53 to have it repaired, but it wasn't repaired. In fact, it was damaged.