Accessory Pit

Dear Ms [redacted] : This office represents Front Range MHC, LLC (“Front Range”) This letter is in response to the complaint filed by [redacted] on or about March 30, First of all I want to state that Front Range MHC and [redacted] , the Resident Manager, categorically deny each and every allegation made by Mr [redacted] Second, Mr [redacted] is making blatantly statements about Mr [redacted] , Front Range, and the status of any legal relationship between them Front Range has no privity of contract with Mr [redacted] or [redacted] and did not have any lease or contract with the complainant at any time during this alleged dispute Mr [redacted] states that Front Range “breeched (sic) our lease contract for Two(2) months ” However, there is no breachable lease agreement between Mr [redacted] and Front Range Mr [redacted] is a minor and no enforceable contract can exist between the parties The lease for the Lot in question, ***, was between Front Range and [redacted] both of whom are deceased (see attached Lease Agreement) Front Range offered to transfer the lease into the name of the proper title holder of the lease, but was never presented with a valid proof of transfer of title, and did not receive any application to proceed with that process As for the allegation that Mr [redacted] was “made aware of our stipulation about our rent due a death that occurred and didn’t give time have Mobil home transferred into name (sic) ” I can state that I was the attorney who sat down with Ms [redacted] and Mr [redacted] on March 21, and went over the terms of the Stipulation (attached), which they accepted Even though Front Range had no obligation to offer a stipulated settlement of the unpaid rent issue with the heirs of the [redacted] , I was instructed to help Mr [redacted] and his family out by accepting the rent payment from them The term of the Stipulation clearly stated that the back due rent and fees in the amount of $1,needed to be paid by noon on Friday, March 24, When they did not pay on time, I left a voice mail for Ms [redacted] on March 24, stating that they could bring the funds into my office on Monday, March 27, an additional days, but no one paid the past due rent My office then proceeded with the FED for the mobile home In addition, at the meeting on March 21, MsVon Ostrand [redacted] stated that the Mobile Home title was already transferred to Mr [redacted] , which was clearly untrue The issue regarding the payment portal is interesting, since it implies that Mr [redacted] had the monies in hand on March 9, 2017, but was unable or unwilling to pay on March 24, when I set that date as the deadline for payment The “grace days” extension to March 27, also did not result in any payment In any event, Mr [redacted] is mistaken: The payment portal closes after the 5-day Notice to Cure or Quit expires, which was on March 11, If a full payment was attempted on March 9, it would have been accepted The Revdex.com should know that this dispute could have been resolved at any time with the timely payment of the $1,March rent due and owing to Front Range and that Front Range was committed to assisting with a smooth transition of the [redacted] ’ home into a new lease for the [redacted] family and even gave them an additional days to pay However, Front Range has no obligation to allow people to live rent-free or to violate Rules and Regulations regarding registration of occupants and the legal transfer of title to a new leaseholder Please contact me if you have any questions or need additional information Sincerely, [redacted]

I have no resident by those names in my systemWithout more information on a space number or residents name that is on the lease I cannot respond to this accusationAll payment are done electronically to paylease, it works like a check proceesing, paylease sends the info to their bank and their
bank either approves or denies the paymentIf it is denined it comes bank as an NSFI have nothing to do with payments at my officeAgain without more information dates ectI cannot see what if anything happened

Let me start off that over the weekend there was a total of people that used the drop box and were not charged late feesAs it states in the lease all rent is payable in advance and is late after the 3rd day of the monthMs***'s choice to bring it in on the 4th day is clearly a violation
of the lease and late fees are added via the computer systemOur system does not allow us to take partial payments which is also part of the lease all residents agree to followWith almost homes in the community 3/of them use the drop box so they do not have late feesI am attaching a picture of all the envelopes that were in the drop box that did not receive late fees because they had them in there by the 3rd not the morning of the 4th

Everyone in the community has a lease and rules they sign and agreed to followPart of the current Lease and Rules covers fences and what needs to be done to maintain themIt just like someone speeding for years down the same road and finally get pulled over for speeding, they don't tell
the officer well I've been speeding for years and never received a ticket so you can't give me one nowThe attached letter went out to people whose fences are not up to current standards not the new lease and rules for Fences are not going to keep wildlife outA fox or coyote can jump a six foot privacy fence with easeA raccoon climbs a tree and makes it's home in them, so a four foot fence will not keep them outA fence is not a babysitter it is a parents responsibility to watch their children and ensure they are safeNotices are given for different reasons, a final notice is given on something that is in the lease and rules that is to be done weeklyThe towing is contracted to enforce what is in the lease and rules to keep all streets that are fire lanes open, along with enforcing the other parking rules to keep the community safe and looking goodAs with any amended or new lease and rules per the mobile home act if they are not signed and a person remains in the home and on property after days they are agreeing to follow the new onesAs always Front Range strives to be the best community it can be for it's residents and future residents

Initial Business Response /* (1000, 5, 2015/08/13) */
I am attaching the letter that went out with the new Lease on March 25,2015 cover the changes to the Lease that went into effect on June 1st. As a courtesy we have sent out a letter reminding the residents that have not paid the late fees are...

added by the close of business on the 3rd day on the month. This is also attached, as well as a neon colored sign on the door, above the drop box, and the window next to the drop box for rent. We have only had the office window broken and the old box broken into. since that time we have added a new box with thing on the inside to prevent dishonest people from trying to get the checks with things to go in from the slot, we have also added a taller box with re-enforced hardened steel cross over bars on the inner door and disc locks on the end of each. As we all know if a thief wants to get something bad enough the will. But we feel we have done a lot to protect the checks being dropped. I have many of our ^00 households tell me they see something from the office they just throw it away so they did not know there was a new lease. I also put the letter on the door the first day of June to remind people. It was enlarged to the size of the door itself, as well as I have a person go door knocking after hours to try and help residents save the late and legal fees. As a manager I can only enforce the new rules and Lease, I do not make them I am just asked to ensure they are being followed. I feel I have went over and above my duties to be sure everyone was aware the new lease has been in effect for the last three months. [redacted] was and is aware of this because she complained about it in June when she brought her rent up last month as well. We even called other business like our in the surrounding area and they have had this same payment time for awhile now. Our office hours have been the same for at least twenty years that I know of maybe longer. Again I am only the manager not the owner, I do not make the rules I am only asked to enforce them. It is no different than any business, city or State agency policies,rules , and laws change it is a part of life and we don't always agree with them but we have to follow them.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The notice that lot rent is 10% if late shows no date stating on the 3rd at 4pm it is officially late. This date would help residents or is the date to change at your will. Also they are towing cars that are in the visitors lot and there is not anything in the lease stating that visitors are not allowed to park over night. My grandson parked in the visitors lot for one hour and it was towed in the afternoon for parking in the visitors lot. Sounds like the rules change at the request of the manager. I understand they are the management company but they should also follow the rules.
Final Business Response /* (4000, 10, 2015/08/20) */
In the high lighted paragraph it clearly shows rent is due by the close of business the third day of the month. [redacted] moved onto the property XX-X-XXXX which is 17 years I don't know how she comes up with 24 years. In the 17 years she has lived here there have been several adendums to the lease and rules, as well as updated leases. I have residents come in daily to get a copy of the lease. We have never refused anyone a copy of thier lease. As I stated I have went over and above what is required of me as a manager to ensure everyone was aware of the changes to the lease with almost 600 homes on the property I try to keep everyone up to date. All I am required by law is to mail it out and have a Affidavit of mailing noterized showing it was mailed out on [redacted] Again as I stated in [redacted] I had the IMPORTANT NOTICE letter enlarged to fill the whole front door as a reminder. I was even able to get that first months late fees waived since a few people claimed they did not receive the new lease in the mail. In that notice it also states the rent will be late as of the close of business the 3rd of the month. That notice is also taped to our countertop at the window to date. I am sorry she misplaced her invoice but why is that our fault. It is just like if she got a ticket from a police officer and said I didn't know that was a law she would still have to pay the fines and fees for that. Or If she broke a company policy at work and said I wasn't aware that was the policy she would still have to suffer the consequences of that. For someone that has lived here so long she is aware that rules and leases change and have been for years it is not different just because I am the manager. Again I feel I have went above what is required by law to help ensure everyone knew the new lease and rules have been in effect for over three months now. Attached is a picture of the notice that is still on our counter top at the window.

Dear Ms. [redacted]:   This office represents Front Range MHC, LLC (“Front Range”).  This letter is in response to the complaint filed by [redacted] on or about March 30, 2017.    First of all I want to state that Front Range MHC and [redacted], the Resident Manager,...

categorically deny each and every allegation made by Mr. [redacted].  Second, Mr. [redacted] is making blatantly false statements about Mr. [redacted], Front Range, and the status of any legal relationship between them.   Front Range has no privity of contract with Mr. [redacted] or [redacted] and did not have any lease or contract with the complainant at any time during this alleged dispute.  Mr. [redacted] states that Front Range “breeched (sic) our lease contract for Two(2) months…”  However, there is no breachable lease agreement between Mr. [redacted] and Front Range.  Mr. [redacted] is a minor and no enforceable contract can exist between the parties.  The lease for the Lot in question, [redacted], was between Front Range and [redacted] [redacted] both of whom are deceased (see attached Lease Agreement).  Front Range offered to transfer the lease into the name of the proper title holder of the lease, but was never presented with a valid proof of transfer of title, and did not receive any application to proceed with that process.   As for the allegation that Mr. [redacted] was “made aware of our stipulation about our rent due a death that occurred and didn’t give time have Mobil home transferred into name (sic)…”  I can state that I was the attorney who sat down with Ms. [redacted] and Mr. [redacted] on March 21, 2017 and went over the terms of the Stipulation (attached), which they accepted.  Even though Front Range had no obligation to offer a stipulated settlement of the unpaid rent issue with the heirs of the [redacted], I was instructed to help Mr. [redacted] and his family out by accepting the rent payment from them.  The term of the Stipulation clearly stated that the back due rent and fees in the amount of $1,106.41 needed to be paid by 12 noon on Friday, March 24, 2017.  When   they did not pay on time, I left a voice mail for Ms. [redacted] on March 24, 2017 stating that they could bring the funds into my office on Monday, March 27, an additional 3 days, but no one paid the past due rent.  My office then proceeded with the FED for the mobile home.   In addition, at the meeting on March 21, 2017 Ms. Von Ostrand[redacted] stated that the Mobile Home title was already transferred to Mr. [redacted], which was clearly untrue.    The issue regarding the payment portal is interesting, since it implies that Mr. [redacted] had the monies in hand on March 9, 2017, but was unable or unwilling to pay on March 24, 2017 when I set that date as the deadline for payment.  The 3 “grace days” extension to March 27, 2017 also did not result in any payment.  In any event, Mr. [redacted] is mistaken:  The payment portal closes after the 5-day Notice to Cure or Quit expires, which was on March 11, 2017.  If a full payment was attempted on March 9, 2017 it would have been accepted.   The Revdex.com should know that this dispute could have been resolved at any time with the timely payment of the $1,106.14 March rent due and owing to Front Range and that Front Range was committed to assisting with a smooth transition of the [redacted]’ home into a new lease for the [redacted] family and even gave them an additional 3 days to pay.  However, Front Range has no obligation to allow people to live rent-free or to violate Rules and Regulations regarding registration of occupants and the legal transfer of title to a new leaseholder.    Please contact me if you have any questions or need additional information.   Sincerely,   [redacted]
[redacted]