Initial Business Response /* (1000, 6, 2016/09/27) */
Thank you for bringing this complaint to our attention. DirectBuy, Inc. intends to provide the member with a full refund [redacted] of his EMCO order (P.O. #XXXX-XXXXXX).
[redacted] Director of Franchise Relations and Support, has spoken...
with the member numerous times; our office has also provided him with the required Release and Assignment of Claims (Release) to sign. This Release is standard practice when the corporate office refunds monies we did not receive. The Release provides our office the means to attempt recovery of the funds from the former franchisee, who was the recipient of the member's payment.
The Release language is specific, and limited, to this purchase order only. All of the terms under the member's original Membership Agreement remain in effect. As soon as the member returns the signed Release to our office we will issue the above-mentioned refund directly to him. If the [redacted] has any additional questions please ask him to contact [redacted] directly at XXX-XXX-XXXX, [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided payment in full for the above said purchase order. I am simply asking to have the money forwarded to EMCO so that I may pick up the products identified in the purchase order, or alternatively, have the money refunded to me in full. In essence I am being coerced into signing a legal document I am not comfortable signing. If I do not sign this document, Direct Buy Inc. is refusing to provide me with a refund. I do not believe I should have to sign such a document simply to have them return money I provided to them six months ago. Why would there be a need to have me sign a document that states:
"The member acknowledges that the member may hereafter discover facts different from or in addition to those which the member knows, believes or suspects to be true with respect to the dispute. Nevertheless, it is the intention of the member to fully, finally and forever settle and release all of the claims released in the agreement. The member assumes the risk of the possible discovery of such additional or different facts and agrees that the release given herein shall be and remain effective in all respects as to the released matters regardless of the discovery of such additional or different facts". ..if in fact they were being honest and had nothing to hide. Translated into plain English, they are requesting that I sign a document that states I am fine with them withholding crucial information from me and I am waiving my rights to take action if, at a later date, I find out they have committed an illegal or fraudulent act. Why should I have to sign such a document simply to get the products I already paid for in full 6 months ago?
Final Business Response /* (4000, 15, 2016/10/14) */
DirectBuy has made arrangements with the vendor to generate a new order and pay them directly. The purpose for taking this action is to alleviate the need for the member to sign a release for the refund. As soon as our office receives confirmation that the new purchase order has processed and the items are available for pick up the member will be notified.
Initial Business Response /* (1000, 5, 2015/06/18) */
Please find attached a scan of the printout from the DirectBuy computer system showing the history for this consumer.
The original center from home the membership was purchased was DirectBuy of the Palm Beaches, and the original date of...
membership is 9/10/2010. The membership fee was paid to DB of the Palm Beaches (JC Direct LLC). DB of the Palm Beaches closed its doors in February 2012.
Our franchise is DirectBuy of the Treasure Coast, and we began operations June 22, 2012. As part of our franchise contract with DirectBuy corporate we are servicing of all members in the area.
We do not have a single phone call or email from this customer on file. None of my staff have heard from her or her husband in 3 years. Interestingly, they have continued to renew their membership with DirectBuy voluntarily for 3 years.
Please have this complaint moved to the DirectBuy of the Palm Beached profile. I will personally reach out to the consumer to see how we can help her.
Thank-you,
Marc.
Marc [redacted]
Owner DirectBuy of the Treasure Coast
Final Business Response /* (1000, 14, 2015/07/02) */
Contact Name and Title: J. [redacted]
Contact Phone: XXX-XXX-XXXX
The current club, who did not sell the original membership, desires to service the member, and has placed calls and left messages for the member on 6/19 and 6/23. An email was sent on 6/30 addressing the pricing concerns of the member by providing an explanation of the Pricing Promise and offering the club's assistance with future orders. The member has not yet responded to these communications.
The member's five year membership expires in September, which includes the purchase of 3 voluntary renewals. The club desires to assist the member with savings on future orders. However, if after meeting together, the member continues to feel that this is not possible, then in the interest of positive consumer relations, the club will offer in this one instance a refund of their last renewal.
OFFER:
The member's five year membership expires in September, which includes the purchase of 3 voluntary renewals. The club desires to assist the member with savings on future orders. However, if after meeting together, the member continues to feel that this is not possible, then in the interest of positive consumer relations, the club will offer in this one instance a refund of their last renewal fee.
Initial Business Response /* (1000, 10, 2016/08/05) */
On May 12, 2012 the [redacted] signed both a Membership Agreement and Retail Installment Contract (attached), both of which are legally binding contracts. Records indicate that the member contacted Beta Finance Company, Inc. (Beta) at least twice...
to make payments on the account, indicating that she was aware of her financial responsibility to her account with them. The mailing address the member provided on her complaint is not the same as the one in our system. If the member moved it was her responsibility to provide our office, and Beta, with her current contact information. If the member is interested in a settlement offer please have her call Beta directly at XXX-XXX-XXXX, ext. [redacted]
Initial Business Response /* (1000, 5, 2016/08/24) */
Our office has been working directly with the [redacted]; all of her issues have been resolved. The [redacted] has indicated that she is satisfied and will notify the Revdex.com.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/25) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The business has agreed to replace 2 of the damaged items and I am in agreeance with that, however I stated that I did not have a problem issuing a statement that the complaint was resolved once I received those items and if they were received without any damage or defect.
Final Business Response /* (4000, 9, 2016/08/26) */
The replacement items are in route to the distribution center; the member will receive a call next week to schedule a delivery date.
Initial Business Response /* (1000, 5, 2016/11/04) */
We apologize for the inconveniences the member has experienced with this order. Although the vendor was instructed to ship the
replacement directly to the member's home, it was sent to the warehouse. We have reordered the product, to be shipped...
directly
to the member, and are also providing the member with a full refund on the item.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think we should be getting [redacted] discount from the total order. They messed up twice. We have been waiting for about six month. We cant use the table and chairs without the table base. Furniture was suppose to be used during the summer. Now its getting cold and the furniture will not be used until next summer.
Final Business Response /* (4000, 9, 2016/11/14) */
The member has received [redacted] in compensation on this order (a full refund for the table base, a [redacted] refund on the chair frames, and a free one year membership renewal); no additional compensation will be provided.
Final Consumer Response /* (2000, 11, 2016/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/03/04) */
Contact Name and Title: M. [redacted]
Contact Phone: XXX-XXX-XXXX
Copies of the signed Membership Agreement (Agreement) and Retail Installment Contract (RIC), both signed by the member, are being mailed out to him (address provide on the...
complaint form). The member has not provided DirectBuy, Inc. with court documentation stating his name should be removed from the membership; however removal of his name from the membership does not relieve him from the financial obligation he incurred when entering into the RIC. If the court order states that the member's spouse is solely responsible for the financial obligation we will contact the finance company and advise them of this. As the primary signature on both the Agreement and RIC, the member's former spouse may also contact DirectBuy, Inc, and the finance company directly, and provide the required court documentation to have the member's name removed from the account and the associated financial obligation.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I maintain that I did not open or sign on an account with my ex-wife. This was done without my knowledge as I did not know about it until I saw it on my credit report. I will send them the divorce papers.
Final Consumer Response /* (3000, 13, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to review the documents that Direct Buy says it has sent to me that show proof that I signed for this account. I continue to maintain that I did not sign anything and that if my name is on this it was done without my permission. Again, I had no knowledge of this account until I saw it listed on my credit report and have never received any correspondence from either Direct Buy nor a collection company acting in their name. Is there an address where my attorney can send copies of the divorce decree?
Final Business Response /* (4000, 16, 2016/03/08) */
Contact Name and Title: M. [redacted]
Copies of the signed Membership Agreement and Retail Installment Contract have been emailed to the member (email consumer provided on the Revdex.com complaint form), as well as to the Dispute Resolution Services of the Revdex.com for their review.
OFFER:
Initial Business Response /* (1000, 9, 2016/01/13) */
RECEIVE BUSINESS RESPONSE : Contact Name and Title: M. [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@directbuy.com
Thank you for bringing this complaint to our attention. The member purchased his DirectBuy membership on...
September 3, 2005. The original term of membership was for 3 years with an optional guaranteed renewal rate of $200 for 7 consecutive years, with a final expiration date of December 3, 2014. At the conclusion of the original membership term the member would pay the then current annual renewal rate ($299) to keep his membership active.
During the course of his membership, this member placed and received orders totaling over $14,800, which represents significant value and savings. Any order issues that occurred were addressed and resolved. Although there has been no wrong doing on the part of DirectBuy of Indianapolis, in an effort to promote positive consumer relations, and bring this matter to a resolution we will provide this member with one free renewal, after that he will be required to pay the then current renewal fee should he chose to keep his DirectBuy membership active.
Initial Consumer Rebuttal /* (2000, 11, 2016/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the free renewal of the direct buy membership
Initial Business Response /* (1000, 5, 2016/12/16) */
Thank you for bringing this complaint to our attention. On November 1st, 2016 DirectBuy filed voluntary petitions for relief under Chapter 11 of the United States Bankruptcy Code. During this restructuring period we are working closely with our...
vendors to ensure that members experience minimal delays with orders placed before the filing. Our associate has spoken with Homelegance and received assurances that this order will be one of the first to be shipped as soon as they resume shipping orders, which is anticipated to begin in 1 -2 weeks. The original ship date the member was given when he placed the order on October 24 was December 19, with an estimated warehouse delivery date of January 12, 2017. Ship dates are determined by the vendor, not DirectBuy, Inc. We appreciate the member's disappointment in learning that the order will not be shipping earlier than initially anticipated, however we are doing everything we can to ensure the member receives his product as soon as possible. In an effort to compensate the member for any inconveniences this delay has caused, we are providing him with a [redacted] merchandise credit to be used on a future order.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In DirectBuy's response, they claimed that the original Ship date provided to me was December 19th, and an estimated delivery date of January 12, 2017. That is totally untrue. Please see the email confirmation I received directly from DirectBuy on October 25, 2016.
Ship Date Status
ONLINE ORDER #: XXXXXXX
Thank you for your purchase. Your purchase order # XXXX-XXXXXX from Homelegance is estimated to arrive on or around 12/02/2016, at which point we will contact you to arrange delivery of your merchandise to your home. If you have any questions or concerns, please contact us.
I was told by DirectBuy that "The message you received regarding delivery of your order was an automatic one based on the information we received from the manufacturer and entered into the order."
So, if the manufacturer was willing to delivery my product on December 2nd, ,then therefore, the fault is fully on DirectBuy.
Therefore, I am not disappointed that my ordering didn't coming earlier than initially anticipated. They communicated to me that the order will arrive on or around 12/02/2016. I AM DISAPPOINTED that the product DID NOT ARRIVE AT ALL on the delivery date.
They say that they are working with the Vendor to ensure that members experience minimal delays with orders placed before the filing. Clearly from my situation, my order was impacted and received nothing but untruths about my order.
And offering me [redacted] credit on a future offer is is nothing but a marketing strategy to ensure that I continue purchasing from DirectBuy. If I can't trust DirectBuy to delivery my products, WHY WOULD I EVEN WANT TO HAVE A FUTURE PURCHASE??
Have Home Elegance ship with Expedited Shipping to me TODAY
Final Consumer Response /* (2000, 19, 2017/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The situation is no where near ideal, but at least they were willing to refund me the extra I paid for a smooth delivery.
Final Business Response /* (4000, 17, 2017/01/04) */
We have been advised by the vendor that the order shipped on December 29. Although the shipping delays were beyond our control, we value this membership and are refunding the [redacted] delivery fee back to his Visa card; the member will still be receiving white glove delivery service.
Initial Business Response /* (1000, 5, 2015/05/21) */
DirectBuy Inc. conducts proactive retail price comparison studies to ensure that our members experience maximum savings. If a member should ever find a lower price from a legitimate, local retailer on an identical item that is currently...
available from a DirectBuy supplier, even if it's an "advertised special," we will beat it by at least 10% (terms and conditions apply).
The portion of the Settlement referring to Defaulted DirectBuy Members states that Beta Finance Company, Inc. (Beta) "will agree not to collect any charged and unpaid late fees you incurred and owe to Beta for failure to make financing payments to Beta. You do not need to submit a claim form to receive this benefit" (see https://www.membershipclubsettlement.com/Home/FAQ#faq4 for additional information). The Settlement terms due not include removal of negative reporting for non-payment; this member's debit is still valid and due.
Thank you!
[redacted]
Initial Business Response /* (1000, 7, 2016/07/26) */
We have reached out to the member directly and offered to provide her with a merchandise credit and a free one year extension of her membership; the member rejected our offer. The membership fees the member paid were received by the former...
independent owner of DirectBuy of Richmond, not DirectBuy, Inc. It is our understanding that the member financed her membership with a third party finance company; DirectBuy, Inc. does not have access to that account. We are still willing to provide the member with our previous offer, however a refund from this office is not warranted.
Initial Business Response /* (1000, 6, 2016/09/27) */
Thank you for bringing this complaint to our attention. DirectBuy, Inc. intends to provide the member with a full refund [redacted] of his EMCO order (P.O. #XXXX-XXXXXX).
[redacted] Director of Franchise Relations and Support, has spoken...
with the member numerous times; our office has also provided him with the required Release and Assignment of Claims (Release) to sign. This Release is standard practice when the corporate office refunds monies we did not receive. The Release provides our office the means to attempt recovery of the funds from the former franchisee, who was the recipient of the member's payment.
The Release language is specific, and limited, to this purchase order only. All of the terms under the member's original Membership Agreement remain in effect. As soon as the member returns the signed Release to our office we will issue the above-mentioned refund directly to him. If the [redacted] has any additional questions please ask him to contact [redacted] directly at XXX-XXX-XXXX, [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided payment in full for the above said purchase order. I am simply asking to have the money forwarded to EMCO so that I may pick up the products identified in the purchase order, or alternatively, have the money refunded to me in full. In essence I am being coerced into signing a legal document I am not comfortable signing. If I do not sign this document, Direct Buy Inc. is refusing to provide me with a refund. I do not believe I should have to sign such a document simply to have them return money I provided to them six months ago. Why would there be a need to have me sign a document that states:
"The member acknowledges that the member may hereafter discover facts different from or in addition to those which the member knows, believes or suspects to be true with respect to the dispute. Nevertheless, it is the intention of the member to fully, finally and forever settle and release all of the claims released in the agreement. The member assumes the risk of the possible discovery of such additional or different facts and agrees that the release given herein shall be and remain effective in all respects as to the released matters regardless of the discovery of such additional or different facts". ..if in fact they were being honest and had nothing to hide. Translated into plain English, they are requesting that I sign a document that states I am fine with them withholding crucial information from me and I am waiving my rights to take action if, at a later date, I find out they have committed an illegal or fraudulent act. Why should I have to sign such a document simply to get the products I already paid for in full 6 months ago?
Final Business Response /* (4000, 15, 2016/10/14) */
DirectBuy has made arrangements with the vendor to generate a new order and pay them directly. The purpose for taking this action is to alleviate the need for the member to sign a release for the refund. As soon as our office receives confirmation that the new purchase order has processed and the items are available for pick up the member will be notified.
Initial Business Response /* (1000, 5, 2015/06/18) */
Please find attached a scan of the printout from the DirectBuy computer system showing the history for this consumer.
The original center from home the membership was purchased was DirectBuy of the Palm Beaches, and the original date of...
membership is 9/10/2010. The membership fee was paid to DB of the Palm Beaches (JC Direct LLC). DB of the Palm Beaches closed its doors in February 2012.
Our franchise is DirectBuy of the Treasure Coast, and we began operations June 22, 2012. As part of our franchise contract with DirectBuy corporate we are servicing of all members in the area.
We do not have a single phone call or email from this customer on file. None of my staff have heard from her or her husband in 3 years. Interestingly, they have continued to renew their membership with DirectBuy voluntarily for 3 years.
Please have this complaint moved to the DirectBuy of the Palm Beached profile. I will personally reach out to the consumer to see how we can help her.
Thank-you,
Marc.
Marc [redacted]
Owner DirectBuy of the Treasure Coast
Final Business Response /* (1000, 14, 2015/07/02) */
Contact Name and Title: J. [redacted]
Contact Phone: XXX-XXX-XXXX
The current club, who did not sell the original membership, desires to service the member, and has placed calls and left messages for the member on 6/19 and 6/23. An email was sent on 6/30 addressing the pricing concerns of the member by providing an explanation of the Pricing Promise and offering the club's assistance with future orders. The member has not yet responded to these communications.
The member's five year membership expires in September, which includes the purchase of 3 voluntary renewals. The club desires to assist the member with savings on future orders. However, if after meeting together, the member continues to feel that this is not possible, then in the interest of positive consumer relations, the club will offer in this one instance a refund of their last renewal.
OFFER:
The member's five year membership expires in September, which includes the purchase of 3 voluntary renewals. The club desires to assist the member with savings on future orders. However, if after meeting together, the member continues to feel that this is not possible, then in the interest of positive consumer relations, the club will offer in this one instance a refund of their last renewal fee.
Initial Business Response /* (1000, 10, 2016/08/05) */
On May 12, 2012 the [redacted] signed both a Membership Agreement and Retail Installment Contract (attached), both of which are legally binding contracts. Records indicate that the member contacted Beta Finance Company, Inc. (Beta) at least twice...
to make payments on the account, indicating that she was aware of her financial responsibility to her account with them. The mailing address the member provided on her complaint is not the same as the one in our system. If the member moved it was her responsibility to provide our office, and Beta, with her current contact information. If the member is interested in a settlement offer please have her call Beta directly at XXX-XXX-XXXX, ext. [redacted]
Initial Business Response /* (1000, 5, 2016/08/24) */
Our office has been working directly with the [redacted]; all of her issues have been resolved. The [redacted] has indicated that she is satisfied and will notify the Revdex.com.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/25) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The business has agreed to replace 2 of the damaged items and I am in agreeance with that, however I stated that I did not have a problem issuing a statement that the complaint was resolved once I received those items and if they were received without any damage or defect.
Final Business Response /* (4000, 9, 2016/08/26) */
The replacement items are in route to the distribution center; the member will receive a call next week to schedule a delivery date.
Initial Business Response /* (1000, 5, 2016/11/04) */
We apologize for the inconveniences the member has experienced with this order. Although the vendor was instructed to ship the
replacement directly to the member's home, it was sent to the warehouse. We have reordered the product, to be shipped...
directly
to the member, and are also providing the member with a full refund on the item.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think we should be getting [redacted] discount from the total order. They messed up twice. We have been waiting for about six month. We cant use the table and chairs without the table base. Furniture was suppose to be used during the summer. Now its getting cold and the furniture will not be used until next summer.
Final Business Response /* (4000, 9, 2016/11/14) */
The member has received [redacted] in compensation on this order (a full refund for the table base, a [redacted] refund on the chair frames, and a free one year membership renewal); no additional compensation will be provided.
Final Consumer Response /* (2000, 11, 2016/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/03/04) */
Contact Name and Title: M. [redacted]
Contact Phone: XXX-XXX-XXXX
Copies of the signed Membership Agreement (Agreement) and Retail Installment Contract (RIC), both signed by the member, are being mailed out to him (address provide on the...
complaint form). The member has not provided DirectBuy, Inc. with court documentation stating his name should be removed from the membership; however removal of his name from the membership does not relieve him from the financial obligation he incurred when entering into the RIC. If the court order states that the member's spouse is solely responsible for the financial obligation we will contact the finance company and advise them of this. As the primary signature on both the Agreement and RIC, the member's former spouse may also contact DirectBuy, Inc, and the finance company directly, and provide the required court documentation to have the member's name removed from the account and the associated financial obligation.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I maintain that I did not open or sign on an account with my ex-wife. This was done without my knowledge as I did not know about it until I saw it on my credit report. I will send them the divorce papers.
Final Consumer Response /* (3000, 13, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to review the documents that Direct Buy says it has sent to me that show proof that I signed for this account. I continue to maintain that I did not sign anything and that if my name is on this it was done without my permission. Again, I had no knowledge of this account until I saw it listed on my credit report and have never received any correspondence from either Direct Buy nor a collection company acting in their name. Is there an address where my attorney can send copies of the divorce decree?
Final Business Response /* (4000, 16, 2016/03/08) */
Contact Name and Title: M. [redacted]
Copies of the signed Membership Agreement and Retail Installment Contract have been emailed to the member (email consumer provided on the Revdex.com complaint form), as well as to the Dispute Resolution Services of the Revdex.com for their review.
OFFER:
Initial Business Response /* (1000, 9, 2016/01/13) */
RECEIVE BUSINESS RESPONSE : Contact Name and Title: M. [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@directbuy.com
Thank you for bringing this complaint to our attention. The member purchased his DirectBuy membership on...
September 3, 2005. The original term of membership was for 3 years with an optional guaranteed renewal rate of $200 for 7 consecutive years, with a final expiration date of December 3, 2014. At the conclusion of the original membership term the member would pay the then current annual renewal rate ($299) to keep his membership active.
During the course of his membership, this member placed and received orders totaling over $14,800, which represents significant value and savings. Any order issues that occurred were addressed and resolved. Although there has been no wrong doing on the part of DirectBuy of Indianapolis, in an effort to promote positive consumer relations, and bring this matter to a resolution we will provide this member with one free renewal, after that he will be required to pay the then current renewal fee should he chose to keep his DirectBuy membership active.
Initial Consumer Rebuttal /* (2000, 11, 2016/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the free renewal of the direct buy membership
Initial Business Response /* (1000, 5, 2016/12/16) */
Thank you for bringing this complaint to our attention. On November 1st, 2016 DirectBuy filed voluntary petitions for relief under Chapter 11 of the United States Bankruptcy Code. During this restructuring period we are working closely with our...
vendors to ensure that members experience minimal delays with orders placed before the filing. Our associate has spoken with Homelegance and received assurances that this order will be one of the first to be shipped as soon as they resume shipping orders, which is anticipated to begin in 1 -2 weeks. The original ship date the member was given when he placed the order on October 24 was December 19, with an estimated warehouse delivery date of January 12, 2017. Ship dates are determined by the vendor, not DirectBuy, Inc. We appreciate the member's disappointment in learning that the order will not be shipping earlier than initially anticipated, however we are doing everything we can to ensure the member receives his product as soon as possible. In an effort to compensate the member for any inconveniences this delay has caused, we are providing him with a [redacted] merchandise credit to be used on a future order.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In DirectBuy's response, they claimed that the original Ship date provided to me was December 19th, and an estimated delivery date of January 12, 2017. That is totally untrue. Please see the email confirmation I received directly from DirectBuy on October 25, 2016.
Ship Date Status
ONLINE ORDER #: XXXXXXX
Thank you for your purchase. Your purchase order # XXXX-XXXXXX from Homelegance is estimated to arrive on or around 12/02/2016, at which point we will contact you to arrange delivery of your merchandise to your home. If you have any questions or concerns, please contact us.
I was told by DirectBuy that "The message you received regarding delivery of your order was an automatic one based on the information we received from the manufacturer and entered into the order."
So, if the manufacturer was willing to delivery my product on December 2nd, ,then therefore, the fault is fully on DirectBuy.
Therefore, I am not disappointed that my ordering didn't coming earlier than initially anticipated. They communicated to me that the order will arrive on or around 12/02/2016. I AM DISAPPOINTED that the product DID NOT ARRIVE AT ALL on the delivery date.
They say that they are working with the Vendor to ensure that members experience minimal delays with orders placed before the filing. Clearly from my situation, my order was impacted and received nothing but untruths about my order.
And offering me [redacted] credit on a future offer is is nothing but a marketing strategy to ensure that I continue purchasing from DirectBuy. If I can't trust DirectBuy to delivery my products, WHY WOULD I EVEN WANT TO HAVE A FUTURE PURCHASE??
Have Home Elegance ship with Expedited Shipping to me TODAY
Final Consumer Response /* (2000, 19, 2017/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The situation is no where near ideal, but at least they were willing to refund me the extra I paid for a smooth delivery.
Final Business Response /* (4000, 17, 2017/01/04) */
We have been advised by the vendor that the order shipped on December 29. Although the shipping delays were beyond our control, we value this membership and are refunding the [redacted] delivery fee back to his Visa card; the member will still be receiving white glove delivery service.
Initial Business Response /* (1000, 5, 2015/05/21) */
DirectBuy Inc. conducts proactive retail price comparison studies to ensure that our members experience maximum savings. If a member should ever find a lower price from a legitimate, local retailer on an identical item that is currently...
available from a DirectBuy supplier, even if it's an "advertised special," we will beat it by at least 10% (terms and conditions apply).
The portion of the Settlement referring to Defaulted DirectBuy Members states that Beta Finance Company, Inc. (Beta) "will agree not to collect any charged and unpaid late fees you incurred and owe to Beta for failure to make financing payments to Beta. You do not need to submit a claim form to receive this benefit" (see https://www.membershipclubsettlement.com/Home/FAQ#faq4 for additional information). The Settlement terms due not include removal of negative reporting for non-payment; this member's debit is still valid and due.
Thank you!
[redacted]
Initial Business Response /* (1000, 7, 2016/07/26) */
We have reached out to the member directly and offered to provide her with a merchandise credit and a free one year extension of her membership; the member rejected our offer. The membership fees the member paid were received by the former...
independent owner of DirectBuy of Richmond, not DirectBuy, Inc. It is our understanding that the member financed her membership with a third party finance company; DirectBuy, Inc. does not have access to that account. We are still willing to provide the member with our previous offer, however a refund from this office is not warranted.