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Accomac Inn Reviews (2)

June 21, 2014
Dear [redacted],I am in receipt of your letter regarding the above referenced wedding which took place on Saturday May 24, 2014.One week prior to the event our staff contacted the Bride with concerns of the time line submitted to us. We told the bride that dinner...

was going to be served too late and suggested changing the dinner service time back to our original suggested service time, so as not to irritate the guests. Our timeline suggested dinner at 6:55 p.m.The band suggested 7:40 p.m. for the salads along with a set of music and 8:30 p.m. for the dinner service. The Bride explained that her Band was running the show and that their timeline would stick.During this same conversation, our staff was told by the bride that she was very irritated with the venue. She had not received a tent diagram showing where the tables were going to be placed. Our staff did a tent rendering for the bride in an attempt to get her settled down prior to her wedding.The venue was responsible for all tent, table and chair matters for the duration of the event. The day of the wedding during the early set up time, our staff received complaints that there was no room for dancing in the tent. With the size of the band and 199 guests, the entire room was full. One employee from the venue went to work removing the sides of the tent while our staff immediately went to work moving tables past where the tent sides were located prior to their removal, once again in an effort to relieve the bride.Consumption of alcohol began prior to the wedding ceremony with cases of beer brought in by the wedding party.During the cocktail hour, there was an announcement made that whoever was "smoking" in the pool area needed to leave. Our staff could smell marijuana during the cocktail hour and throughout the night guests were smoking joints outside of our catering tent. Two of our staff members were offered Marijuana and obviously declined. We have never had a situation like this and honestly didn't know how to handle it. Monday morning after the wedding we called the owner of the venue and reported what took place and asked how to handle this type of a situation if it were to ever happen again. They assured us that they would immediately shut down the wedding and send everyone home if this ever happened again.While we were in the process of moving the bar from the cocktail area to the dinner reception tent, several of the bridal party members helped themselves to alcohol rather than waiting for the reception bar to open.As for the dinner service, the band made an announcement that dinner service was about to begin and asked guests to take their seats. The salads went out at 7:40 at the suggested start time. While our staff starting clearing salads, a terrible storm ran through the area. The band stopped playing, as they were worried about their equipment getting wet. At this point, guests started to get up out of their seats and head for the bar. Our staff bolted for the tables that were getting wet and moved them back into the tent, re-dressed two of the wet guest tables and assisted the lone venue employee in putting the sides back up on the tent in an attempt to prevent everyone else from getting soaked. Once all of the tables (including the wedding cake) were secure and dry, we resumed dinner service at 8:50.The initial complaint by this client claimed that two guests at Table Five never got their meal. Table Five was the second table to be served (bridal party table) and two girls missing from their seats when we served the table. Rather than letting the food sit and get cold, we held it in the back and decided to go back through after our initial round and serve the missing guests a hot meal. At 9:15 the two meals were delivered to Table Five.The initial complaint about the food was about portions. We explained that each guest was served six ounces of protein, four ounces of starch, three ounces of vegetables, bread, salad, dessert and hors d'oeuvres. Now the complaint reads that the food was cold and dry.The initial complaint was that the two girls at Table Five never got their food, now it's that 20 to 30 guests didn't get their food. Which is it????As for the alcohol, this was a limited bar with beer, wine, Vodka and Rum. We purchase alcohol by using a suggested quantities list that has worked for years. I used the suggested amounts for 250 guests since it was a limited bar with Vodka and Rum.After the initial complaint from the client that we ran out of beer, we went back through every e-mail to see if there was any correspondence from the Bride telling us that this group was going to be big beer drinkers. The guest favors were beer koozies, so clearly they knew and never shared this with us. Had we known this, we would have taken less wine and more beer. At any rate, I wouldn't have served another drop of alcohol to this group merely from a liability stand point.The State liquor laws are incredibly strict in the State of Pennsylvania. We apply for an off premise catering permit (which we received April 11,2014) for every event. We are also required to contact the State Police and the local Police (in this case is was the [redacted] Township) for every event we supply alcohol. We simply can't continue to serve intoxicated guests. The client paid for alcohol for 199 guests, we supplied enough for 250 and they drank it.This group blew through 20 cases of beer, 8 -750ML of Vodka, 6-750ML of Rum, 22 - 1.5L of Pinot Grigio, 10-1.5L of Shiraz, 15 - 1.5L of Pinot Noir, 9- 1.5L of Chardonnay, and 2- 1.5L of Sauv Blanc. To think that anyone would serve a group of 199 guests more alcohol than what was supplied is simply ridiculous.The bar was scheduled to close at 10:30 p.m. and I received a call from our Supervisor at 10:10 p.m. letting me know they only had wine & very little beer left. The Supervisor did say that we ran out of beer around 9:00 and our Restaurant Manager brought more alcohol to the site. The Mother of the Bride took the phone from our Supervisor and proceeded to curse at me non-stop for seven minutes. I tried my best to explain that we went above and beyond by calling the restaurant and bringing additional alcohol over to the wedding, but that I couldn't condone giving them any additional alcohol, especially hearing the foul language that was clearly induce by intoxication.
We understand there are some clients who are never satisfied or grateful for the extra measures we take to ensure a successful event. This group had one agenda in mind at this event, getting drunk.In closing I'd like to say, The Accomac has been in business for over forty years, maintaining a sterling reputation while supporting our local communities. We do not condone this type of behavior at any event, let alone a wedding. This group was ungrateful for all of the extra tasks our staff performed prior and during their event. In fact, they told us we shouldn't have helped, that it was the venue's responsibility. Can you imagine how late dinner would have been had we just stood there waiting for one man to move the tables to create a dance floor, then put the tent sides back up and move the soaked tables back in under the tent due to the storm??? Can you imagine the wedding being shut down before dinner service due to the guests smoking marijuana on the premises?I would be happy to supply all correspondence between the client and The Accomac. In two separate forms of written correspondence we did say we were sorry that they felt cheated in any way. We truly did fulfill our contract and then some.Cordially,

Review: We contracted with Accomac catering for a wedding reception. Accomac was to provide food and alcohol for our 200 guests. They ran out of alcohol first at the cocktail hour then again during the reception. After coming back with a small amount of alcohol that was gone in half an hour and an hour and a half before the bar was to close they ran out of alcohol for the rest of the evening. 20-30 of our guests were never served a meal. The food was cold and dry. I have spoken with several people at Accomac including the owner. They blame us and say they did nothing wrong but they did not satisfy their contract! We paid over $17,000 for this event, we fulfilled our end of the contract.Desired Settlement: A refund is due for the services that were contracted, paid and not provided. They can not make up for the parts of our daughters reception that were missed by myself,(mother of the bride) the bride and the brides father while we tried to work with Accomac to correct the problems that night. Accomac has not apologized or offered any solutions. They blame us. We drank too much etc. the contract does not state a quantity of alcohol to be served just the hours it was to be served.

Business

Response:

June 21, 2014Dear [redacted],I am in receipt of your letter regarding the above referenced wedding which took place on Saturday May 24, 2014.One week prior to the event our staff contacted the Bride with concerns of the time line submitted to us. We told the bride that dinner was going to be served too late and suggested changing the dinner service time back to our original suggested service time, so as not to irritate the guests. Our timeline suggested dinner at 6:55 p.m.The band suggested 7:40 p.m. for the salads along with a set of music and 8:30 p.m. for the dinner service. The Bride explained that her Band was running the show and that their timeline would stick.During this same conversation, our staff was told by the bride that she was very irritated with the venue. She had not received a tent diagram showing where the tables were going to be placed. Our staff did a tent rendering for the bride in an attempt to get her settled down prior to her wedding.The venue was responsible for all tent, table and chair matters for the duration of the event. The day of the wedding during the early set up time, our staff received complaints that there was no room for dancing in the tent. With the size of the band and 199 guests, the entire room was full. One employee from the venue went to work removing the sides of the tent while our staff immediately went to work moving tables past where the tent sides were located prior to their removal, once again in an effort to relieve the bride.Consumption of alcohol began prior to the wedding ceremony with cases of beer brought in by the wedding party.During the cocktail hour, there was an announcement made that whoever was "smoking" in the pool area needed to leave. Our staff could smell marijuana during the cocktail hour and throughout the night guests were smoking joints outside of our catering tent. Two of our staff members were offered Marijuana and obviously declined. We have never had a situation like this and honestly didn't know how to handle it. Monday morning after the wedding we called the owner of the venue and reported what took place and asked how to handle this type of a situation if it were to ever happen again. They assured us that they would immediately shut down the wedding and send everyone home if this ever happened again.While we were in the process of moving the bar from the cocktail area to the dinner reception tent, several of the bridal party members helped themselves to alcohol rather than waiting for the reception bar to open.As for the dinner service, the band made an announcement that dinner service was about to begin and asked guests to take their seats. The salads went out at 7:40 at the suggested start time. While our staff starting clearing salads, a terrible storm ran through the area. The band stopped playing, as they were worried about their equipment getting wet. At this point, guests started to get up out of their seats and head for the bar. Our staff bolted for the tables that were getting wet and moved them back into the tent, re-dressed two of the wet guest tables and assisted the lone venue employee in putting the sides back up on the tent in an attempt to prevent everyone else from getting soaked. Once all of the tables (including the wedding cake) were secure and dry, we resumed dinner service at 8:50.The initial complaint by this client claimed that two guests at Table Five never got their meal. Table Five was the second table to be served (bridal party table) and two girls missing from their seats when we served the table. Rather than letting the food sit and get cold, we held it in the back and decided to go back through after our initial round and serve the missing guests a hot meal. At 9:15 the two meals were delivered to Table Five.The initial complaint about the food was about portions. We explained that each guest was served six ounces of protein, four ounces of starch, three ounces of vegetables, bread, salad, dessert and hors d'oeuvres. Now the complaint reads that the food was cold and dry.The initial complaint was that the two girls at Table Five never got their food, now it's that 20 to 30 guests didn't get their food. Which is it????As for the alcohol, this was a limited bar with beer, wine, Vodka and Rum. We purchase alcohol by using a suggested quantities list that has worked for years. I used the suggested amounts for 250 guests since it was a limited bar with Vodka and Rum.After the initial complaint from the client that we ran out of beer, we went back through every e-mail to see if there was any correspondence from the Bride telling us that this group was going to be big beer drinkers. The guest favors were beer koozies, so clearly they knew and never shared this with us. Had we known this, we would have taken less wine and more beer. At any rate, I wouldn't have served another drop of alcohol to this group merely from a liability stand point.The State liquor laws are incredibly strict in the State of Pennsylvania. We apply for an off premise catering permit (which we received April 11,2014) for every event. We are also required to contact the State Police and the local Police (in this case is was the [redacted] Township) for every event we supply alcohol. We simply can't continue to serve intoxicated guests. The client paid for alcohol for 199 guests, we supplied enough for 250 and they drank it.This group blew through 20 cases of beer, 8 -750ML of Vodka, 6-750ML of Rum, 22 - 1.5L of Pinot Grigio, 10-1.5L of Shiraz, 15 - 1.5L of Pinot Noir, 9- 1.5L of Chardonnay, and 2- 1.5L of Sauv Blanc. To think that anyone would serve a group of 199 guests more alcohol than what was supplied is simply ridiculous.The bar was scheduled to close at 10:30 p.m. and I received a call from our Supervisor at 10:10 p.m. letting me know they only had wine & very little beer left. The Supervisor did say that we ran out of beer around 9:00 and our Restaurant Manager brought more alcohol to the site. The Mother of the Bride took the phone from our Supervisor and proceeded to curse at me non-stop for seven minutes. I tried my best to explain that we went above and beyond by calling the restaurant and bringing additional alcohol over to the wedding, but that I couldn't condone giving them any additional alcohol, especially hearing the foul language that was clearly induce by intoxication.We understand there are some clients who are never satisfied or grateful for the extra measures we take to ensure a successful event. This group had one agenda in mind at this event, getting drunk.In closing I'd like to say, The Accomac has been in business for over forty years, maintaining a sterling reputation while supporting our local communities. We do not condone this type of behavior at any event, let alone a wedding. This group was ungrateful for all of the extra tasks our staff performed prior and during their event. In fact, they told us we shouldn't have helped, that it was the venue's responsibility. Can you imagine how late dinner would have been had we just stood there waiting for one man to move the tables to create a dance floor, then put the tent sides back up and move the soaked tables back in under the tent due to the storm??? Can you imagine the wedding being shut down before dinner service due to the guests smoking marijuana on the premises?I would be happy to supply all correspondence between the client and The Accomac. In two separate forms of written correspondence we did say we were sorry that they felt cheated in any way. We truly did fulfill our contract and then some.Cordially,

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Address: 6330 River Dr, York, Pennsylvania, United States, 17406-8940

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