Accommodations Vail-Beaver Creek LLC

*** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] [redacted] [redacted] *** Dear Mr [redacted] ,In 13+ years of providing luxury property management services, I have never encountered a homeowner with whom I was unable to find common ground, until now My office has replied to Ms***'s requests for statements, explanations and has closed out her account accordingly to standard and ethical business practicesThis is simply a matter of her not getting her way and going to extreme measures to leverage pressure We are part of a very small resort communityI was warned not to manage for herI was told about her extreme thrifty ways, which are not conducive to managing a 2+million dollar condoI manage other property of this value and much, much more I exercise proper and ethical judgment and do everything possible to preserve the homeowner's best interested I am in fact, out about apx $in refunds, given to unsatisfied rental clients, who complained about the state of her condoIt looks barren, unwelcoming and not at all in line with the level of comfort that our rental clients expect from properties which my company is proud to representIn fact, we accepted a rental last summer from one of her local friends, who stayed at her place for a few weeks and was very unsatisfied with the condition of the condoI was so embarrassed by this client's dissatisfaction and equally as relived when she decided to make a change in rental managers As per my reservation accounting records, a check in the amount of $was printed on December 5th and mailed to the last address on fileI believe that Ms [redacted] has been given clear explanation of the charges which resulted in this balance I will certainly look into her claims for additional adjustments and if any are due, payment will be issued no later than February 5th, with the next statement run She was not overcharged, she simply did not agree with the charges posted to her statement While accounting errors might have occurred, I doubt that they didI think that any adjustments which may have been agreed upon, were most likely in an attempt to assuage her ongoing attempt to constantly adjust standard pricingAfter a while, those parsimonious tactics get old and quite frankly, only serve to usurp valuable time.The incident with the dog sitter is a classic example She hired a pet sitter for about a weekHer dog left so much hair, that my crew had to do an extensive clean in order to continue to promote her property as a NO PET condoI hold no ill will toward this person, and in retrospect, I should have heeded the warnings I received from a few others in the local management community, who describe working with her as "nothing but a nightmare" Desired Settlement: I would like to receive payment from Accommodations Vail in the amount of $which represents the uncontested amount I am owed ($403.98) plus the June housekeeping overcharges ($290.00)I would also like them to immediately remove my unit from their website as they were terminated as my rental agent on November 9,

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Dear Mr***,
In 13+ years of providing luxury property management services, I have never encountered a homeowner with whom I was unable to find common ground, until now. My office has replied to Ms***'s requests for statements, explanations and has closed out her account accordingly to standard and ethical business practicesThis is simply a matter of her not getting her way and going to extreme measures to leverage pressure. We are part of a very small resort communityI was warned not to manage for herI was told about her extreme thrifty ways, which are not conducive to managing a 2+million dollar condoI manage other property of this value and much, much more. I exercise proper and ethical judgment and do everything possible to preserve the homeowner's best interested. I am in fact, out about apx $in refunds, given to unsatisfied rental clients, who complained about the state of her condoIt looks barren, unwelcoming and not at all in line with the level of comfort that our rental clients expect from properties which my company is proud to represent. In fact, we accepted a rental last summer from one of her local friends, who stayed at her place for a few weeks and was very unsatisfied with the condition of the condoI was so embarrassed by this client's dissatisfaction and equally as relived when she decided to make a change in rental managers.
As per my reservation accounting records, a check in the amount of $was printed on December 5th and mailed to the last address on fileI believe that Ms*** has been given clear explanation of the charges which resulted in this balance. I will certainly look into her claims for additional adjustments and if any are due, payment will be issued no later than February 5th, with the next statement run.
She was not overcharged, she simply did not agree with the charges posted to her statement. While accounting errors might have occurred, I doubt that they didI think that any adjustments which may have been agreed upon, were most likely in an attempt to assuage her ongoing attempt to constantly adjust standard pricingAfter a while, those parsimonious tactics get old and quite frankly, only serve to usurp valuable timeThe incident with the dog sitter is a classic example. She hired a pet sitter for about a weekHer dog left so much hair, that my crew had to do an extensive clean in order to continue to promote her property as a NO PET condo.
I hold no ill will toward this person, and in retrospect, I should have heeded the warnings I received from a few others in the local management community, who describe working with her as "nothing but a nightmare".
Desired Settlement: I would like to receive payment from Accommodations Vail in the amount of $which represents the uncontested amount I am owed ($403.98) plus the June housekeeping overcharges ($290.00)I would also like them to immediately remove my unit from their website as they were terminated as my rental agent on November 9,

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[redacted]    [redacted] 
Dear Mr. [redacted],In 13+ years of providing luxury property management services, I have never encountered a homeowner with whom I was unable to find common ground, until now.  My office has replied to Ms. [redacted]'s requests for statements, explanations and has closed out her account accordingly to standard and ethical business practices. This is simply a matter of her not getting her way and going to extreme measures to leverage pressure.  We are part of a very small resort community. I was warned not to manage for her. I was told about her extreme thrifty ways, which are not conducive to managing a 2+million dollar condo. I manage 20 other property of this value and much, much more.  I exercise proper and ethical judgment and do everything possible to preserve the homeowner's best interested.  I am in fact, out about apx $1000 in refunds, given to unsatisfied rental clients, who complained about the state of her condo. It looks barren, unwelcoming and not at all in line with the level of comfort that our rental clients expect from properties which my company is proud to represent. In fact, we accepted a rental last summer from one of her local friends, who stayed at her place for a few weeks and was very unsatisfied with the condition of the condo. I was so embarrassed by this client's dissatisfaction and equally as relived when she decided to make a change in rental managers.  As per my reservation accounting records, a check in the amount of $362.50 was printed on December 5th and mailed to the last address on file. I believe that Ms. [redacted] has been given clear explanation of the charges which resulted in this balance.  I will certainly look into her claims for additional adjustments and if any are due, payment will be issued no later than February 5th, with the next statement run.  She was not overcharged, she simply did not agree with the charges posted to her statement.  While accounting errors might have occurred, I doubt that they did. I think that any adjustments which may have been agreed upon, were most likely in an attempt to assuage her ongoing attempt to constantly adjust standard pricing. After a while, those parsimonious tactics get old and quite frankly, only serve to usurp valuable time.The incident with the dog sitter is a classic example.  She hired a pet sitter for about a week. Her dog left so much hair, that my crew had to do an extensive clean in order to continue to promote her property as a NO PET condo. I hold no ill will toward this person, and in retrospect, I should have heeded the warnings I received from a few others in the local management community, who describe working with her as  "nothing but a nightmare".  Desired Settlement: I would like to receive payment from Accommodations Vail in the amount of $693.98 which represents the uncontested amount I am owed ($403.98) plus the June housekeeping overcharges ($290.00). I would also like them to immediately remove my unit from their website as they were terminated as my rental agent on November 9, 2015.

Complaint: [redacted]
I am rejecting this response because: the assertions are false.  However, the business did send me a check for about 75% of what I was owed so I am willing to drop the complaint.  I am grateful to the Revdex.com for helping consumers with businesses such as this one.  
Regards,
[redacted]