Account Management Services

On November 3, we, Account Management Services (AMS), received the consumer's account for collectionsA representative from AMS spoke with the consumer on November 13, and informed the consumer of the outstanding balance being assigned to AMS for collectionsThe consumer stated he was aware of the outstanding balance and had received AMS' first collection notice that was mailed to the consumer on November 3, The consumer stated a letter would be sent to AMS to explain his intentions to resolve the accountAMS received a letter from the consumer on November 18, stating that the balance is disputed and requested that AMS cease and desist in contacting the consumer regarding this accountAMS did not respond to the consumer's letter that was received on November 18, because of the cease and desist orderOn November 18, AMS flagged the consumer's account as disputed and placed the account on a cease and desist hold so that no further contact would be made to the consumer regarding the accountOn March 23, AMS received a fax from the consumer stating AMS has failed to respond to the consumer's previous request and also demanded that we provide a deletion letter and update the credit bureau because the consumer had not heard from AMSAMS received duplicate copies of the fax received on March 23, in the mail and again by fax on March 25, AMS has not and will not respond to either of the letters received by the consumer because of the cease and desist order issued by the consumer in the letter that was sent to AMS on November 18, AMS is more than willing to work with the consumer to resolve the balance and provide the consumer with validation of the consumer's debt as soon as we receive written confirmation that the cease and desist order issued to AMS by the consumer is reversed and that it is acceptable for AMS to contact the consumerAt this time, the consumer's "Desired Settlement" cannot be agreed to by AMS because the account in question is still valid and past due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]when the surgeries were completed and the case was lost I ask Dr dollar and the billing dept if I owed anything and both said "no your insurance covered everythingI never received a call or a bill from that doctors officeIf there was anything outstanding which there was not I would have handled itSending a bill to collections on is a gross error because services were completed prior to may of This is a gross error and a scam I never had any more services from [redacted] after may 15, I do not owe this huge bill it is a gross error periodAnd this email does NOT show anything from the doctor to refer toSo please get your head out of the sand and be professionAl contact me at [redacted] and leave a detailed message for [redacted] Regards, [redacted]