Accounting Office of Anna Moschetta-Moreira

Review: I have a copy of my 2012 Income Taxes prepared by [redacted] June of 2013. I can also obtain a copy of my cancelled check for her services totaling $900 dated June, 2013 from my bank.I found out through a phone call to IRS On Oct ** trying to understand why there was a problem. Per IRS State & Federal, [redacted] never filed my 2012 State or Fed Income Taxes with either of them! I immediately advised [redacted] via numberous calls & emails what IRS said. I have copies of emails, etc. She never let me know though she charged me for the service, that she never did file the taxes (she finally did Oct **/Nov * after numerous calls to her from me) Does it take five months to file taxes? She never admitted that she did not file them, nor did she inform me she finally sent them in Oct **/Nov *, after many calls from me. IRS are the ones that informed me that's why she did. Did not file them June 2012 when they were prepared, when I paid her, but filed them after I found out she had never sent them in at all Oct **/Nov **. The State received my check for 2012 dated **/2013, but never the return. The Federal owed me a refund, but they never received my return.In an effort of my trying to sort out the mess, I terminated her and asked her for hard copy of my taxes, along with a receipt for her services. I paid her a check of $900 total, June 2013 and would like a receipt and breakdown.I finally received copy of taxes today (afternoon), I can provide copy of special delivery I received today, but still no receipt for services rendered or a breakdown. [redacted] has taken money for 2012 taxes **/2013 but never filed the return. I have repeatedly asked her for receipt for the $900 and the breakdown, to no avail. I can prove my repeated emails to her asking for receipt. I have also the special delivery mail I received this afternoon Nov. **. I signed it but noted on my signature return to her of receipt that I still did not receive receipt for payment. I can provide a copyDesired Settlement: I would like a receipt, & breakdown. I paid her $900 in one check on June 2013. I would also like the Revdex.com to be aware of the fact that she never filed my return, never informed me she did not file it! Those returns were prepared in June, services paid in June, and she never filed until days ago (Oct **/Nov **. If when I called to inform her of what I was told by State and Federal. Please help me obtain receipt & breakdown which I paid her 6/**, and please be advised of her failure to file

Business

Response:

FEDERAL

Form 1040 Schedule A Sched ule B Schedule C Schedule SE Schedule M

Form W-2 Summary Form W-20 Summary Schedule C Cont ..

Form 1040V

NEW YORK STATE

Form IT-370

Extension Form IT-201

Form IT-201 Page 3 Form IT-21 05.9

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

see attached.

Per your following email, request has not completely been satisfied! last status I received from Revdex.com was that [redacted] would submit explanation in a week, After her Surgery.

I don't think that happened, therefore, not closed.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Ms [redacted] arrived at my office to me her 2010, 2011 & 2012 personal as well as her 2012 Corporation Tax Return on June **, 2013. The last time I med any returns on her behalf was for the tax year 2009. She had not requested that Iprepare the 2010 or 2011returns nor extensions for those years. I brought her fully up-to-date by preparing all delinquent returns.

Incidentally, she Informed me she had received notices related to these prior year delinquent returns. However, she did not provide me with such notices. I encouraged Ms [redacted] to promptly provide me with all prior and future notices so that we could address any Issues as they arose.

Upon completion of these 2010 and 2011 delinquent returns, Ms. [redacted] Indicated that due to unavailability of personal funds she was unable to pay this tax liability. I suggested she pay what she could. Iprepared the 2012 return which she made a payment for the year 2012 but due to the transmission problem NYS never received the 2012 return so they presumably applied her 2012 payment

to her 2010 & 2011 tax llablllty.

For the total of 3 years personal tax returns 2010, 2011 & 2012 and 2012 Corporation tax return,IInvoiced the client a discounted total of $900.00. The market value of such services would likely have been between $2,000.00 - 3,000.00. Igave her this discount

not only because of our 20 year relationship,but because I sympathized with her because I knew she would be charged Interest & penalties for those delinquent returns. She seemed to be very satisfied. The services provided were clearly described

on my invoice(s) given to her at that time. With my characteristic style, developed over 30 years of experience, Idid what Icould do to protect the Interest of my client.

(Please be advised that the complaint falls to mention the delinquent returns for 2010 & 2011. On June **, 2013 two copies of the 2010 and 2011 delinquent returns were provided to Ms [redacted] - one for malling and one for her records. Copies of 2012 personal and corporate were provided as well.)

On Thursday October **,2013, I received a phone call from Ms [redacted]. She told me that NYS seized a portion of her gambling winnings due to her unpaid delinquent returns. NYS has Increased their enforcement effor ts for delinquent taxpayers In recent years. Ms [redacted] called NYS and was Informed a copy of her 2012 tax return was not on file. I Immediately checked my records and learned that the electronically filed returns had not been accepted by NYS. After speaking with Ms [redacted] I resubmitted her 2012 return.

On Friday November **, 2013 Ms [redacted] Informed me that NYS again seized another portion of her gambling winnings. Most likely the gambling winnings withheld on November **,2013 were applied to her 2010 & 2011 tax liability because the money withheld

on October **, 2013 would not have been posted to her account within one day. Furthermore, any monies that were withheld were applied to her tax liability she owed to NYS and any excess funds will be returned to her. So, she would not Incur any additional costs or expenses except a nominal penalty. I calculated to be approximately $60.00 because or the delay In filing the return from June **, 2013 to October **, 2013.

When I originally filed the 2012 return on June **, 2013, my tax software Indicated to me that the return was transmitted to my tax software filing center. Therefore Ipresumed the return was filed. When Ms [redacted] Informed me that the 2012 was not filed Itried to reach out to my tax software provider, but was not able to reach anyone because they went out of business. Several or my colleagues' that used this tax software experienced many Issues with their 2012 returns. I informed Ms [redacted] of this administrative oversight, apologized to her, and communicated to the successful resolution of the mailer. Taking full responsibility, Ioffered to pay any Interest & penalties for the period June **, 2013 to October **,2013. I calculated such Interest to be approximately $60.00 for NYS.

Fortunately, since she was receiving a refund on the Federal return, no Interest & penalties were Involved whatsoever. Iwas not aware that Ms [redacted] had not received her federal refund; other wise we would have resolved the matter much earlier. (Very often, a client will call after a few weeks of filing to Indicate a refund was not received).

Hence, within 24 hours of Ms. [redacted]'s call,both the Federal & NYS returns were filed and accepted.

Pursuant to Ms [redacted]'s request for copies, Iran duplicate copies for her to pick up but she never came to the office. Also, I emailed copies and she Informed me she declined to print them. In addition,to be certain of her satisfaction, I sent her an additional set of all years' returns by U.S.P.S certified mall return receipt requested. I also e-mailed 4 itemized Invoices for 2010,2011,& 2012 personal

tax returns & 2012 corporation tax return to Ms [redacted].

All of Ms [redacted]'s concerns were fully addressed. I am confident that this narrative completely & successfully describes the resolution of this matter. It Is unfortunate that Ms. [redacted] filed this claim, which does not accurately nor fully describe what occurred. I performed the necessary services to meet Ms. [redacted]'s predicament on June **,2013 and took all actions to make sure her filings were done correctly and submitted to the appropriate authorities. I upheld all my professional responsibilities, provided her with the best customer service, corrected the 2012 submission, and charged her a reduced fee.