[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Flooring cracking noise is everywhere not only where the wall was remove ! There was a floor install previous for a larger area and was no noise present. Floor come in seal in plastic and close in carton boxes. This is an important aspect , the bussines wasn't aware. How the wood will be able to aclimate thru seal plastic ? Each box state "very important needs to be left open before instalation ". Instaler crew did not respect instalation instruction. A professional company should respect manufacure requieres. Total bill was over 7000 for this particular job , the 15 procent refund is require to bring in diferent contractor to try to fixed this from the basement ceiling. Bussines promise to correct the situation never did it , not even cosmeticaly , that was 6 month ago. If they have any intention will be done by now . That's made me aware that you cannot trust bussines claim.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Flooring cracking noise is everywhere not only where the wall was remove ! There was a floor install previous for a larger area and was no noise present. Floor come in seal in plastic and close in carton boxes. This is an important aspect , the bussines wasn't aware. How the wood will be able to aclimate thru seal plastic ? Each box state "very important needs to be left open before instalation ". Instaler crew did not respect instalation instruction. A professional company should respect manufacure requieres. Total bill was over 7000 for this particular job , the 15 procent refund is require to bring in diferent contractor to try to fixed this from the basement ceiling. Bussines promise to correct the situation never did it , not even cosmeticaly , that was 6 month ago. If they have any intention will be done by now . That's made me aware that you cannot trust bussines claim.
Regards,
[redacted]