Accounts Advocate Agency dba The Debt Mediators

This matter has been cleared up immediately upon discovering the glitch in our electronic check systemWe offered to reimburse for the fees but were advised by the ***'s their bank put the monies back into their account and waived any service feesWe are completely perplexed to receive this
complaint because the matter was cleared up immediately upon discovering there was an issue.Respectfully,
Valerie A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed
Administratively Resolved]
Complaint: ***
I am rejecting this response because: this agency added fees and finance charges to the bill, reported it to the credit agencies (*** *** *** ***) prior to giving me the days to dispute this billThey didnt contact me until Spetember 17th, via telephone and then I received a letter in the mail about itI disagreed with the bill and sent him my zero balance statement and he never responded to my claim except to send me another bill but this time they were threatening me with a law suit, and the letter was supposedly from an attorney (but it wasnt it was from their office just with an attorneys name)They have had my balance wrong since the beginning and we have been fighting this since last year with themI told the collection agency that he had the wrong balance even sent him a fax denying the balance and the fees etcHe never responded and never fixed the amount on my husbands credit reportIt is STILL on my husbands credit report for $dollars but you can see the bill they sent to you says $Why as the consumer do I have to fight so hard to keep our credit cleanI don't know what else to do hereHaven't received any help and it continues to ruin my husbands creditIt is the only bad thing on his creditThis company is following any of the FCRA lawsThis balance needs removed from my husbands credit immediatelyThe balance that they say we owe is their fee they charge to *** fuel for sending someone to collectionsI paid the company directly and if the collection agency would have contacted me sooner then they would have realized I paid the company directly in full according to my on line account by 9/18/Please remove this from my husbands credit *** *** ASAPI refuse to allow this collection agency with a total of employees to keep harassing and threatening law suites to the consumers that are placed in collections whether the consumer is in the wrong or not they are SHARKS and should not be allowed to treat consumers the way they doThey don't listen to you or your concerns at allThey speak over you and threaten youIts uncalled for, totally unfair as a consumer to be treated this way especially during the economic hardships people are going throughI expect RESPECT and have earned it.The balance is incorrect and they have violated so many FCRA laws that I reject their responseThis needs removed from my husbands creditTha'ts the only response I will accept
Regards,
*** ***

Company provided consumer's account history with original creditor (Images will not be provided)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because: this agency added fees and finance charges to the bill, reported it to the credit agencies ([redacted]) prior to giving me the 30 days to dispute this bill. They didnt contact me until Spetember 17th, 2014 via telephone and then I received a letter in the mail about it. I disagreed with the bill and sent him my zero balance statement and he never responded to my claim except to send me another bill but this time they were threatening me with a law suit, and the letter was supposedly from an attorney (but it wasnt it was from their office just with an attorneys name). They have had my balance wrong since the beginning and we have been fighting this since last year with them. I told the collection agency that he had the wrong balance even sent him a fax denying the balance and the fees etc. He never responded and never fixed the amount on my husbands credit report. It is STILL on my husbands credit report for $236.00 dollars but you can see the bill they sent to you says $135.89. Why as the consumer do I have to fight so hard to keep our credit clean. I don't know what else to do here. Haven't received any help and it continues to ruin my husbands credit. It is the only bad thing on his credit. This company is following any of the FCRA laws. This balance needs removed from my husbands credit immediately. The balance that they say we owe is their fee they charge to [redacted] fuel for sending someone to collections. I paid the company directly and if the collection agency would have contacted me sooner then they would have realized I paid the company directly in full according to my on line account by 9/18/2014. Please remove this from my husbands credit [redacted] ASAP. I refuse to allow this collection agency with a total of 50 employees to keep harassing and threatening law suites to the consumers that are placed in collections whether the consumer is in the wrong or not they are SHARKS and should not be allowed to treat consumers the way they do. They don't listen to you or your concerns at all. They speak over you and threaten you. Its uncalled for, totally unfair as a consumer to be treated this way especially during the economic hardships people are going through. I expect RESPECT and have earned it.The balance is incorrect and they have violated so many FCRA laws that I reject their response. This needs removed from my husbands credit. Tha'ts the only response I will accept.
Regards,
[redacted]

This matter has been cleared up immediately upon discovering the glitch in our electronic check system. We offered to reimburse for the fees but were advised by the [redacted]'s their bank put the monies back into their account and waived any service fees. We are completely perplexed to receive this...

complaint because the matter was cleared up immediately upon discovering there was an issue.Respectfully, Valerie A