Accredited Appraisers, Inc.

Initial Business Response /* (1000, 5, 2017/05/01) */
Contact Name and Title: [redacted], Manager
Contact Phone: [redacted]
Contact Email: [redacted].org
We are saddened about this complaint as we do strive for perfect customer service. The customer had made 3 different...

appointments to resolve the situation, however since the short time he was a customer, his account was in default before he had made his first payment. Then when his account became 21 days past due, with several broken appointments, we informed him that we would need to recover our products. At that time, he stated he would be filing a complaint with the Revdex.com for which we have the corresponding texts pertaining to said conversation. So in short, how can a problem be fixed when he refuses to keep appointments or pay for services and inventory he had already obtained? Final note: customer on day he returned, with customers in store, came in and shouted "I need some [redacted] help out here." causing a disruption in the store and upsetting the other customers. Thank you for your time, any further questions please refer to contact information.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/02) */
First off we had 1 appointment for alignment which we sat for 2 hours and then was told that we can't do it today and didn't ever reschedule until after they threathen to come and pick them up and how was I in default before the first payment was due that don't even make since the day we got them we paid 38 dollars which is what they said was due and then the 1st payment due 2 weeks after that and that payment was made with my debit card the day it was due, and then 2 weeks after that it was made again with debit card and first 4 payments was made with debit card and I have proof of the payments and if would help would he happy to send them to you to show the only time they set up the 2nd appointment was after I complained many times and finally went to the owner about the complaints then they got upset that was gonna return them because they REFUSED to fix them so what thier replies was lies I do still have them messages on phone where they stated they didn't know meaning the owner he stated that he was not aware of any issues and again I told him of all the issues and stated that [redacted] new of every one of them along with the tire person in the shop
Final Business Response /* (4000, 10, 2017/05/08) */
After further review, we would like let you know that the wheels and tires the customer had leased were returned in good condition, and in fact were leased to another customer. The account has never been current during any of the issues that were in question and the customer never came into the store to get them addressed. With the account not being current the insurance was not active so the problem, if there was one could not have been fixed.

I resolved this with the customer the same day. We came up with a half off pay off balance of $1,400.00. [redacted]