Accredited Appraisers

Initial Business Response / [redacted] (1000, 5, 2017/05/01) */ Contact Name and Title: [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] .org We are saddened about this complaint as we do strive for perfect customer serviceThe customer had made different appointments to resolve the situation, however since the short time he was a customer, his account was in default before he had made his first paymentThen when his account became days past due, with several broken appointments, we informed him that we would need to recover our productsAt that time, he stated he would be filing a complaint with the Revdex.com for which we have the corresponding texts pertaining to said conversationSo in short, how can a problem be fixed when he refuses to keep appointments or pay for services and inventory he had already obtained? Final note: customer on day he returned, with customers in store, came in and shouted "I need some [redacted] help out here." causing a disruption in the store and upsetting the other customersThank you for your time, any further questions please refer to contact information Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/02) */ First off we had appointment for alignment which we sat for hours and then was told that we can't do it today and didn't ever reschedule until after they threathen to come and pick them up and how was I in default before the first payment was due that don't even make since the day we got them we paid dollars which is what they said was due and then the 1st payment due weeks after that and that payment was made with my debit card the day it was due, and then weeks after that it was made again with debit card and first payments was made with debit card and I have proof of the payments and if would help would he happy to send them to you to show the only time they set up the 2nd appointment was after I complained many times and finally went to the owner about the complaints then they got upset that was gonna return them because they REFUSED to fix them so what thier replies was lies I do still have them messages on phone where they stated they didn't know meaning the owner he stated that he was not aware of any issues and again I told him of all the issues and stated that [redacted] new of every one of them along with the tire person in the shop Final Business Response / [redacted] (4000, 10, 2017/05/08) */ After further review, we would like let you know that the wheels and tires the customer had leased were returned in good condition, and in fact were leased to another customerThe account has never been current during any of the issues that were in question and the customer never came into the store to get them addressedWith the account not being current the insurance was not active so the problem, if there was one could not have been fixed

I resolved this with the customer the same dayWe came up with a half off pay off balance of $1, [redacted]

The U.S. Postal Service delivered the appraisal to Mr. [redacted] about an hour after he wrote his complaint to Revdex.com.  He had already been given the tracking number and projected delivery time.  The appraisal concerned the art and antiques in his mother’s estate that posed more complex...

questions than the 100 or so items done by the auctioneers.  By resolving those questions, the appraisal added value.Initially Mr. [redacted] was concerned about equitable distribution of the estate’s assets, which requires appraisal of Fair Market Value.  He did not express urgency, saying that no tax filing or court hearing was involved.  After more than half that work had been done, he changed the assignment to a Sales Advisory, which required a different type of value and appraisal report, and different market research.  Apparently, over the winter his house had needed repairs that stressed his financial position and he needed to sell.  Once he made that clear, the Sales Advisory was completed in less than a month.Since there has been misunderstanding and the assignment took longer than usual, Mr. [redacted] has been given a discount much larger than his $1,000 retainer.  Out of consideration for his current circumstances, no further payment is requested of him.  The work has been done, Mr. [redacted] has received the appraisal and it adds to the value of his art and antiques.  Many of us suffered during this record-breaking winter, but why should that mean he have the work done for free?  The blame for “financial losses” - the costs of repairs to his home - which he aims at Accredited Appraisers is misplaced.