Accredited Processing Solutions

Review: In January of 2011, we paid Accredited Processing Solutions $1490 to work with our mortgage company (Wells Fargo) to reduce our mortgage payments because my husband had lost his job and took a considerable pay cut once he got a new job. Accredited Processing Solutions guaranteed us that they would be able to have our mortgage reduced and it would take approximately 90 days to do so. We borrowed the $1490 from my inlaws and paid for the service. We submitted all pertinent information for Accredited to be able to discuss matters with Wells Fargo. Near the end of the 90 days, I started calling Accredited to find out the stance of the mortgage reduction and the first few times I called, the costumer service representative told me to just wait and not call back until after the 90 days. I waited another week or so and started calling back to which I got voicemail boxes that were full. I thought it was kind of strange, but continued to call every few days until it became clear that I was not going to get a response. Then, all lines were disconnected from Accredited and I could no longer contact anyone there. I emailed and called without a response for months. I would just like my $1490 refunded since they did not deliver the product they promised.Desired Settlement: Refund of our $1490 because our mortgage was never lowered and the process was never completed.