Accu-Care Transportation LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Amsterdam Printing was very responsive and put me into contact with [redacted] (their source of Mail listings) We have been taken out of their database Regards, [redacted]

Reference is made to complaint #***, customer *** ***. Product ordered: Vita Ceramic Mugs. We apologize for not shipping this product in a timely manner. As a result, we have credited this order in full and will be shipping order to customer
free of charge On Tuesday, November supervisor Tami Gspoke with *** regarding mug order. Tami informed customer that her order would not be received by Saturday, 11/(date customer needed them by) and as a result, as noted above, we would credit her order in full and still fulfill the order. After receiving mug order from our supplier it was discovered that of the mugs had been damaged during the shipping process. This information was relayed to *** on 11/during another phone call with Tami G This order has been reprinted and shipped Wednesday, November 29th with a scheduled delivery date of Friday, December 1st. I have noted the *** tracking numbers below: *** Again we apologize for any inconvenience associated with this order Thank you, Mallory R

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I would like to respond to Mr***'s complaint regarding Advertising IssuesAmsterdam has taken the necessary steps to prevent any future mailings by removing his information from our databaseHis account information was previously deleted in We apologize for the inconvenience it has
created for Mr***It is Amsterdam's goal to achieve 100% Customer Satisfaction with our customersIt is with this policy in mind that action was taken immediately today for Mr*** Sincerely, Christine N Voice of the Customer Amsterdam

I would like to respond to the complaint filed by *** ** *** in regards to Advertising IssuesMr*** complained about an outstanding debt of $with AmsterdamAn order of pens were produced and shipped to Mr*** at an advertised price of each Mr*** sent a check in
advance, along with a mailed in order to cover the cost of the product onlyThe check excluded extra charges to cover scharges and S&HMr*** stated the offer he took advantage of advertised free shippingOn 4/23, Mr*** spoke with an agent at Amsterdam concerning an invoice he received for the extra chargesThe original mailed in order was located to advise Mr*** that there was no offer of free shipping advertisedAll the extra charges Mr*** received an invoice for were mentioned in the mailing he received
Mr*** has been contacted and we have credited the extra charges he is disputingThe collection agency has also been contacted and updated to not contact Mr*** any further regarding this issue
We are committed to 100% Customer SatisfactionIt is with this policy in mind that immediate action was taken for Mr***
Sincerely,
Christine N
Voice of the Customer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Have contacted *** *** on 8/22/and left a detailed message on his phone pertaining to his complaint . We have credited this order in full and Mr*** does not need to send the pens back. On behalf of Amsterdam Printing I apologized to Mr. *** for this errorI hope
Mr. *** is satisfied with this outcome. If he is not I have left my direct phone number for him to contact meThank you, Mallory RExecutive Assistant

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr. [redacted] has been contacted today and the issue has been resolved.  The amount in question has been credited back to customer's account and an explanation was given as to why there were extra charges.  Mr. [redacted] is pleased with the outcome. Thank you, Mallory R. Executive Assistant

September 30, 2015


Revdex.com
100 Bryant Woods South
Amherst, NY 14228

Re: [redacted] Case # [redacted]



Dear [redacted]:

I would like to respond to the complaint filed by [redacted] in regards to Advertising Issues. Ms. [redacted] complained she...

wasn't honored free shipping as advertised on our website. An order of calendars was entered via our website by Ms. [redacted] on 9/29/2015 at a sale price of .99 each using a special coupon code. We are also advertising a separate offer of free shipping with a separate coupon code. I would also like to note that it is stated in our advertising we only allow one coupon per offer.

Ms. [redacted] has been contacted and we are honoring both offers of sale pricing and free shipping.

We are committed to 100% Customer Satisfaction. It is with this policy in mind that immediate action was taken for [redacted]. [redacted].

Sincerely,
Christine N
Voice of the Customer
Amsterdam

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Reference is made to telephone
conversation on Thursday, June 4 with [redacted] regarding her complaint  against Amsterdam Printing, case
number noted above. Ms. [redacted] received a list of all charges and payments , and how the payments were applied as requested in her complaint. An error was...

made when applying a portion of her check # [redacted] to a different outstanding order under same name. As a result late charges were issued which we have credited in full. The collection agency has also
been notified that we
were at fault in sending this customer to collection. Balance due was discussed during said phone call and both parties are in agreement to what is currently owed to Amsterdam Printing. Ms. [redacted] has agreed to remain on our mailing list. I have offered to oversee any future orders for her to ensure  no issues or complications arise. At Amsterdam  Printing our goal  is always to achieve  100% Customer  Satisfaction. Cordially, Mallory R.  Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Amsterdam Printing was very responsive and put me into contact with [redacted] (their source of Mail listings).  We have been taken out of their database.  
Regards,
[redacted]

Our Marketing Director has been in contact with Mr. [redacted].  Complaint was discussed and necessary steps have been taken to ensure this error does not occur again. I feel the situation has been rectified and Mr. [redacted] is satisfied with the outcome.  Thank you, Mallory R. Executive...

Assistant

I would like to respond to the complaint filed by [redacted] in regards to Advertising Issues. Ms. [redacted] is disputing a billing amount of $33.67. An order, along with a prepaid check at stated, was received
from this customer 5/27/2015. The order was incorrectly entered by...

Amsterdam creating this billing issue. A credit was applied 6/4/2015 leaving a balance of $33.67.

Ms. [redacted] has been contacted and we are honoring her desired resolution of contacting the collection agency and clearing the balance owed of $33.67.

We are committed to 100% Customer Satisfaction. It is with this policy in mind that immediate action was taken for [redacted].

Sincerely,
Christine N.
Voice of the Customer
Amsterdam