Revdex.com Claim [redacted] After reviewing the letter and claim through the Revdex.com I really need to clarify the facts of this particular purchase and dispute this particular customer’s claims The customer was advised that the vehicle had been in an accident, this was also mentioned to her father who was actively involved in the purchaseThe customer did know the amount of damages and there was a [redacted] in the file that we the dealer had printed off in December of and provided in February of when the vehicle was purchased The customer is being misleading and inflammatory in regards to this dealThe vehicle was not sold for over $22000, it was actually discounted because it had been in an accident and was sold for under $before taxThe customer opted to purchase additional protection on her loan (Extended Warranty and Walkway Coverage) options presented to her and agreed to her prior to signing the dealThis combined with the tax is what brought the value to over $ Now because she is unhappy with a trade in value at another dealership she is trying to reverse a decision she made almost years ago while trying to get out of a loan years early Unfortunately, the market value does not need to match what a person owes on their vehicle and once again it is the customer’s decision to proceed with a purchase somewhere else or not This customer purchased our vehicle because it was much lower in price than other dealerships when her and her father priced the vehicle and all facts were disclosed at the time As I personally had originally mentioned in a response to this customer, there is nothing to resolve or discuss, she and her father did their due diligence at the time and proceeded with this purchase knowing all the factsI am sure this customer should issue an apology to us for slandering us on [redacted] and misrepresenting the facts involved I have attached copies of supporting documents for your review Sincerely [redacted] General Manager Highland Nissan
Please see attached I reviewed paper work again and the highlighted information was not providedthe total amount of damages paper work just states and accident I would like the full report please
Revdex.com Claim [redacted] After reviewing the letter and claim through the Revdex.com I really need to clarify the facts of this particular purchase and dispute this particular customer’s claims The customer was advised that the vehicle had been in an accident, this was also mentioned to her father who was actively involved in the purchaseThe customer did know the amount of damages and there was a [redacted] in the file that we the dealer had printed off in December of and provided in February of when the vehicle was purchased The customer is being misleading and inflammatory in regards to this dealThe vehicle was not sold for over $22000, it was actually discounted because it had been in an accident and was sold for under $before taxThe customer opted to purchase additional protection on her loan (Extended Warranty and Walkway Coverage) options presented to her and agreed to her prior to signing the dealThis combined with the tax is what brought the value to over $ Now because she is unhappy with a trade in value at another dealership she is trying to reverse a decision she made almost years ago while trying to get out of a loan years early Unfortunately, the market value does not need to match what a person owes on their vehicle and once again it is the customer’s decision to proceed with a purchase somewhere else or not This customer purchased our vehicle because it was much lower in price than other dealerships when her and her father priced the vehicle and all facts were disclosed at the time As I personally had originally mentioned in a response to this customer, there is nothing to resolve or discuss, she and her father did their due diligence at the time and proceeded with this purchase knowing all the factsI am sure this customer should issue an apology to us for slandering us on [redacted] and misrepresenting the facts involved I have attached copies of supporting documents for your review Sincerely [redacted] General Manager Highland Nissan
Please see attached I reviewed paper work again and the highlighted information was not providedthe total amount of damages paper work just states and accident I would like the full report please