Our client [redacted] University Faculty Associates placed the account with our office on 1/5/for $4,with a Date of Service of 4/3/ We had an account with the same date of service and balance that was placed with us on 8/3/15, and settled in full for $ However the accounts have different Client account invoice numbers so our system would not consider them as duplicatesThe complainant called our office on 1/14/and took all the information and told us he would get back to us He called us again on the 15th and told us this was a possible duplicate Our associate failed to forward the account to the proper supervisor for follow up The associate is being coached so that this does not happen againWhen he spoke to our manager a few days later the account was put on hold as is our standard procedure for disputed accounts No more calls or letters were sent to the complainant and all collection activity ceased The account was forwarded to our client services department and removed from collectionWe have been in contact with our client who is attempting to research the source of this second bill They had not responded to our request at the time we received an email from the complainant on February 18th, We responded to the complainant on February 19th, and assured him that the account was on hold in our office pending confirmation from our client At that point we assumed that the issue was resolved as the account was no longer in collection just pending a formality from our client and we had informed the complainant of the statusWe received another email from the complainant on March 16th, We responded to him the same day assuring him that the account was closedWe received this complaint on March 17th, Based on the above information we consider the complaint to have been resolved prior to receiving it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Statements made by JP Recovery are a complete lie I have did not call them, they called meI informed them that I have requested several times not to call my work and as as of this last time I filed a complaint with Revdex.com When offered for quality control to call me I said yes after 4pm I was to receive that call and did not receive the call I never refused to talk to quality control supervisor You need to go back and listen to your recorded callsIf I have returned there messages from my work number you pulled that number off caller id not from me and a call would ha fe been made on my break or lunchOur whole company called Id shows general number So are you telling me if I call from a friends house you will pull a caller id number to contact me? Looks like I need to block the number I call you back from if you are going to be dishonest Listen to the 5/call and correct your lies Regards, [redacted]
Revdex.com:One of the JP Recovery agents Colleen B [redacted] (c [redacted] @jprecovery.com) emailed me to say that this balance had been closed with JP RecoveryAlthough I did not receive something official on paper by mail, I will accept their email and will use it to suffice for something official Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would like clarify the record regarding JP Recovery's statement that Mon (3/14/18) was the only time they spoke to me That is incorrect I had an earlier telephone conversation with a representative of JP Recovery At that time, I asked why were they contacting me They would not provide any specifics and I refused to give out personal information without knowing the nature their call I do not give out personal information unless I know who I am talking to and why they are calling I did not document the date of the initial telephone conversation I will be glad to take care of any legitimate and verifiable outstanding debt I need the itemized listing that was mentioned in JP Recovery's response [redacted]
bills have been referred to our office for [redacted] (spouse of the complainant) These bills were placed with our office from June of through October of Each bill has a unique account number from our client and a unique file number in our officeThe total current balance due is $ Our records indicate that you have made payments between the 8th and the 31st of each month ranging from $to $ by check and also by credit card We sent you a complete itemization on 5/29/via the email address that you provided to us We show that the email was opened on 6/3/ We have set your account for no more phone calls as you have requested We have set your account for $50/month payment plan with payments due by the 30th each month You will receive a reminder each month via the email address that you provided us All matters were handled within FDCPA and FCRA guidelines
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have a phone log and they left messages on my work number at my place of employment on 6/2/at 3pm, 5/29/at 1:07pm, 5/14/and 5/13/so their response is untrue and I do not owe the debt
Our records indicate that although we attempted to speak to the consumer by phone several times we have only spoken to him once on 3/14/when he called our office The consumer called our office and refused to identify himself by providing his address to our associate as is required by Federal LawOur associate was unable to provide the consumer any information as it would be a violation of FDCPA and HIPAA laws to disclose without identification.I have ordered an itemization sent to the consumer as he requested
Our client [redacted] University Faculty Associates placed the account with our office on 1/5/for $4,with a Date of Service of 4/3/ We had an account with the same date of service and balance that was placed with us on 8/3/15, and settled in full for $ However the accounts have different Client account invoice numbers so our system would not consider them as duplicatesThe complainant called our office on 1/14/and took all the information and told us he would get back to us He called us again on the 15th and told us this was a possible duplicate Our associate failed to forward the account to the proper supervisor for follow up The associate is being coached so that this does not happen againWhen he spoke to our manager a few days later the account was put on hold as is our standard procedure for disputed accounts No more calls or letters were sent to the complainant and all collection activity ceased The account was forwarded to our client services department and removed from collectionWe have been in contact with our client who is attempting to research the source of this second bill They had not responded to our request at the time we received an email from the complainant on February 18th, We responded to the complainant on February 19th, and assured him that the account was on hold in our office pending confirmation from our client At that point we assumed that the issue was resolved as the account was no longer in collection just pending a formality from our client and we had informed the complainant of the statusWe received another email from the complainant on March 16th, We responded to him the same day assuring him that the account was closedWe received this complaint on March 17th, Based on the above information we consider the complaint to have been resolved prior to receiving it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Statements made by JP Recovery are a complete lie I have did not call them, they called meI informed them that I have requested several times not to call my work and as as of this last time I filed a complaint with Revdex.com When offered for quality control to call me I said yes after 4pm I was to receive that call and did not receive the call I never refused to talk to quality control supervisor You need to go back and listen to your recorded callsIf I have returned there messages from my work number you pulled that number off caller id not from me and a call would ha fe been made on my break or lunchOur whole company called Id shows general number So are you telling me if I call from a friends house you will pull a caller id number to contact me? Looks like I need to block the number I call you back from if you are going to be dishonest Listen to the 5/call and correct your lies Regards, [redacted]
Revdex.com:One of the JP Recovery agents Colleen B [redacted] (c [redacted] @jprecovery.com) emailed me to say that this balance had been closed with JP RecoveryAlthough I did not receive something official on paper by mail, I will accept their email and will use it to suffice for something official Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would like clarify the record regarding JP Recovery's statement that Mon (3/14/18) was the only time they spoke to me That is incorrect I had an earlier telephone conversation with a representative of JP Recovery At that time, I asked why were they contacting me They would not provide any specifics and I refused to give out personal information without knowing the nature their call I do not give out personal information unless I know who I am talking to and why they are calling I did not document the date of the initial telephone conversation I will be glad to take care of any legitimate and verifiable outstanding debt I need the itemized listing that was mentioned in JP Recovery's response [redacted]
bills have been referred to our office for [redacted] (spouse of the complainant) These bills were placed with our office from June of through October of Each bill has a unique account number from our client and a unique file number in our officeThe total current balance due is $ Our records indicate that you have made payments between the 8th and the 31st of each month ranging from $to $ by check and also by credit card We sent you a complete itemization on 5/29/via the email address that you provided to us We show that the email was opened on 6/3/ We have set your account for no more phone calls as you have requested We have set your account for $50/month payment plan with payments due by the 30th each month You will receive a reminder each month via the email address that you provided us All matters were handled within FDCPA and FCRA guidelines
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have a phone log and they left messages on my work number at my place of employment on 6/2/at 3pm, 5/29/at 1:07pm, 5/14/and 5/13/so their response is untrue and I do not owe the debt
See attached response
Our records indicate that although we attempted to speak to the consumer by phone several times we have only spoken to him once on 3/14/when he called our office The consumer called our office and refused to identify himself by providing his address to our associate as is required by Federal LawOur associate was unable to provide the consumer any information as it would be a violation of FDCPA and HIPAA laws to disclose without identification.I have ordered an itemization sent to the consumer as he requested
We are sorry for the inconvenience. We will correct our records.