Accu Web Hosting

Mr [redacted] brought to our attention a lag issue he was facing with the VPS server he has commissioned with our CompanyUpon review of the support incident, we understand the experience he had with our Tier technical phone support was disruptiveUpon management conducting an in depth review, corrective action has been taken to ensure such incidents are mitigatedWe immediately attempted to call the client back to attain a resolution (after his negative telephone experience)Simultaneously, we engaged him in a ticket string indicating that we we will immediately migrate his serverHe responded to the ticket and upon his approval, we migrated the server to another node and the lag issue was resolvedWe are also monitoring his services to ensure proper operationCustomer satisfaction is paramount to our CompanyWe regret the experience he had, and it was a priority for us to resolve his issueWe will reach out to him via ticket to further ensure he is satisfiedWe are also willing to offer month of comp service

Mr. [redacted] brought to our attention a lag issue he was facing with the VPS server he has commissioned with our Company. Upon review of the support incident, we understand the experience he had with our Tier 1 technical phone support was disruptive. Upon management conducting an in depth review,...

corrective action has been taken to ensure such incidents are mitigated. We immediately attempted to call the client back to attain a resolution (after his negative telephone experience). Simultaneously, we engaged him in a ticket string indicating that we we will immediately migrate his server. He responded to the ticket and upon his approval, we migrated the server to another node and the lag issue was resolved. We are also monitoring his services to ensure proper operation. Customer satisfaction is paramount to our Company. We regret the experience he had, and it was a priority for us to resolve his issue. We will reach out to him via ticket to further ensure he is satisfied. We are also willing to offer 1 month of comp service.