Accuquest Hearing Centers

This is a duplicate complaint....patient has had his financing issues resolved and is aware we are more than happy to take care of him going forward out of our Gastonia clinicWe have also partnered with a non-accuquest clinic in Shelby that the patient can see as well and is aware ofNo further action is required

To Whom it May Concern:We have spoken to Mr [redacted] and agreed to refund his credit card for the full amount that he paid for the hearing aidsWe have also agreed that Mr [redacted] will keep his hearing aids and continue working with our AccuQuest team in his journey to better hearingBased on Mr [redacted] feedback, we are 100% confident that he approves of the plan and is excited to build our working relationshipThanks,AccuQuest Management

To Whom It May Concern: [redacted] and I spoke this morning about her experienceAs a result of our discussion, AccuQuest agrees to accept a return of her hearing aids in return for full credit minus an agreed upon professional fee for the time that [redacted] has worn the hearing aidsWe acknowledge the difficult experience that [redacted] has had in her path to better hearing and we wish her all the best with her new hearing providerThanks,AccuQuest Management

Complaint: [redacted] I am rejecting this response because: I am very frustrated with this company and their ability to improve my hearing The reason they feel it is past their refund period is because they did not listen when I explained over and over that I wanted a refund They continually made me try this adjustment or that adjustment I want my refund that I am entitled to The history of my visits to their office shows that they have not tired to rectify this situation I have done everything they asked of me I want my refund Sincerely, [redacted]

Unfortunately that is not what warranty means when it pertains to hearing aidsBy law when a hearing aid is sold the patient has the right to return it within the first daysWe understand that special circumstances occur from time to time and allow up to days to returnIt is far past that time and we cannot accept a return at this point in timeWe can and will continue to provide care and service to the best of our abilities as long as we are allowed to by your motherIf she has found another practitioner that she likes better or feels is providing better hearing health care, I am happy for her, but that does not change the fact that the hearing aids she purchased cannot be returnedThe warranty on hearing aids is generally 2-years (years for AccuQuest) and covers damage to the hearing aid and repairs that cannot be made in the officeIt does not allow for returns or money back outside of the state mandated 30-day time frame.Again, we are happy to continue to provide service to your mother and will gladly see her at another clinic if she doesn't wish to see our Camp Hill practitioner again, but that is all we can do at this point.Thank you,AccuQuest Management

Thank you for the updateWe will continue to work with Mr [redacted] to make sure his issues get resolved.Thanks!

Our AccuQuest Glenview team was able to get in touch with [redacted] The patient's hearing exam results were provided to her and her physician on 1/ [redacted] has acknowledged receiptThanks,AccuQuest Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThey finally sent the results that I requested on several occasionsThank you for your help and it's ashame it had to come to this for something so simple Sincerely, [redacted]

In [redacted] last office visit, we agreed to switch John into a different style of hearing aids that may provide a greater benefit to himIn addition, our practitioner give him a remote to use with his hearing aids[redacted] has a follvisit scheduled so our team can ensure he has a better experience moving forward Thanks,AccuQuest Management

Mr [redacted] met with our practitioner and had his hearing aids adjustedIt was explained the expectations of hearing aids and a follow up was setWe will continue to work with Mr [redacted] to ensure his hearing aids are working to the best abilityThere is no further action required

Initial Business Response / [redacted] (1000, 8, 2015/04/27) */ Contact Name and Title: [redacted] ,Marketing Ast Contact Phone: XXXXXXXXXX Contact Email: [redacted] @accuquest.net We contacted Mr [redacted] on 4-to try and resolve this matter and reached his voicemailWe left a message and are waiting for his reply Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/04) */ [redacted] Fri, [redacted] 1, at 10:AM To: " [redacted] @chicago.Revdex.com.org" [redacted] Business Name: AccuQuest Hearing Centers, Inc Hello ***, I have heard from Mr [redacted] from the corporate office of AccuQuestThe company has agreed to refund the purchase price of the hearing aids sold to my terminally ill fatherI returned the hearing aids yesterday and the refund was processedI am satisfied with the outcome of this complaint and am withdrawing itThank you for your efforts in addressing my complaintIt is clear that the involvement of the Revdex.com was instrumental in a resolution Sincerely, [redacted]

Our West Columbia AccuQuest office is open to switching out the current hearing aid style into a style that is more comfortable for the patient We are committed to helping the patient adjust to her hearing aidsIn agreement with the purchase order, we are well beyond the return period.Thanks,AccuQuest Hearing Centers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the hearing aid is still under warranty so that should mean I can get my mothers money backI have already purchased new aids for her from a Drthat really cares about her hearingMy mother paid $for something that had to be replaced times and ended up not workingThis is ship shoddy workThe product you sell is worthless, continues to fail, and had to be placed times in yearsWhat does that say about Accuquest products? It tells me the product is defective and faultyI want my mother’s money back Sincerely, [redacted]

After checking with our office where this patient was seen, we are happy to have him come back and in and find out exactly what the challenges areI have a problem simply replacing the hearing aids as this patient has not come in for year for service or anythingWe have not received one call stating the issues that were outlined in this complaintWe are happy to service the hearing aids to the best of our ability and have this patient hear as well as he possibly can with the hearing aids he purchased a few years agoOur practitioner is reaching out to schedule a visit to resolve these complaints.Thank you, [redacted] ***

Complaint: I am rejecting this response because: Sincerely, Sylvia ***

We have decided to accept [redacted] ***'s return for full credit to ensure that she is satisfied with her experience at AccuQuestIf [redacted] decides to pursue her journey to better hearing in the future, we would be happy to support her Thanks, [redacted] VP AccuQuest Hearing Centers

To Whom It May Concern:We have spoken with the patient and have agreed to refund the money.Thank you, [redacted] ***

We received your name from Direct Marketing AssociationYou can go to www.DMAChoice.org or call at [redacted] if you'd like to remove your nameWe have already done that but you can contact them to double check.Thank you,***