Accurate Applications

As Stated by the Business. We knew that this was a scam when we received the initial request for return and we proactively called Amazon to notify them of this fraudulent return (Case 14[redacted]61). We received the phone back on 9/22. The customer listed on this order is J. L. S. S. XXXth Avenue...

Pembroke Pines1150 Sw miami, florida 33029. Phone:XXX-XXX-XXXX. I called this customer on 9/22 when received the phone. Mr. S. said that he didn't know anything about the phone because it was purchased by his nephew in the Dominican Republic who was using Mr. S. Amazon account and his address in Miami, FL as a way to purchase from outside the country. Mr. S. said he received the phone from us and simply forwarded it to his nephew in Dominican Republic. iPhones are one of the most stolen items in the world. This includes E-Commerce. There is a never ending attempt to commit fraud via online sites such as Amazon in order to gain a free iPhone. This is exactly the case with this customer. Part of our attempt to stop these types of crimes is that we meticulously record the Electronic Serial Number (ESN) for each and every mobile device in our possession. We record the ESN on the way in to our facility and we record it again on the invoice as the device is shipped out of our facility. The first thing we do when we receive a return of any kind is to verify that it is the same item that we originally shipped for that order by comparing the ESN of the returned device to the ESN listed on our invoice. When we compared the ESN of the phone that was returned to us for this order it did NOT match the device that we shipped this customer. The nephew from Dominican Republic called our office yesterday afternoon asking for his refund and when we confronted him about the mismatched ESN he denied making a switch. He also threatened to disparage our company on Amazon feedback as well as other social media if we did not refund him. I agreed to have my technicians look closer at the phone to see if we could uncover anything that might validate his claims. Here is what we found: The ESN of the device we shipped is 013[redacted]7507. The ESN that is etched on the back cover of the phone that was sent back to us is 0138[redacted]6411 which is BLACKLISTED (https://[redacted]a.com/esn/results). When my technician repaired the damaged phone that he returned to us enough so that we could power it on and read the ESN that is listed in the firmware settings it is a completely different ESN than what is etched on the back cover and reads 013[redacted]033718 which is also BLACKLISTED (https://[redacted].com/esn/results). Clearly this customer kept the phone we sent him and returned a cracked, damaged and blacklisted device with a separate back cover from a separate blacklisted device in an attempt to get a refund which means he gets a free iPhone. When he realized we caught him red handed he attempted to bully is into giving his refund by filing claims and posting lies. Other companies will pay these criminals/blackmailers off to avoid negative publicity and consider it a cost of doing business. This customer had a broken phone in the Dominican Republic. He used his uncles Amazon account to purchase the exact same model and color phone from us via Amazon. He then returned his broken phone to us to pass it off as the original one that we sent him to get a refund and keep the good phone that we sent him. This scam is unsophisticated and was easy to spot. Upswapit.com