In April my account was accessed fraudulently without my knowledgeThe account was drained and Landings issued a line of credit without my knowledge to cover overdrawn amountsEventually, the bank suspected fraudulent charges and put in a hold on the account, but again I was not informedI was not aware of any of this until JuneI received a letter at the end of May saying a $*** payment on the line of credit was overdue; however, I misplaced this letter before having the chance to open it so I was not made aware of the unauthorized charges and unauthorized line of credit until a second letter in June with a threat from collectionsNow the bank wants me to pay back the $*** line of creditI was stolen from, my accounts (checking and savings) drained of my money, but the bank says I cannot issue a fraud claim because it has been daysIn June, I missed a call from Landings but was unaware it was urgent as the message was just "This is LandingsPlease contact us about your
Let me start off by saying I have been a member (when it was TSCU) for over yearsIn fact, I remember opening my first checking account here when I was in high school Back then the customer service was top notch and the tellers were so friendly which was one of the reasons I was so loyal to the credit union
I moved out of state years ago, but I kept a small savings account open as I do visit from time to time The statements have continued to come to my mom's house all these yearsLong story short, my account was evidently deemed "inactive" two years ago and they have been charging me a $5/month fee for the past two years Additionally, I am being charged a $5/month fee for receiving a paper statementWhat?? I had no idea as I don't ever see the statements and I couldn't believe they were essentially depleting my savings $120/year at a timeOnce I realized this was happening, I spoke with someone on the phone, who rudely told me these fees were in the fine print when I opened my account and that she would not be reversing any of themShe actually recommended that I close my account, which I was more than happy to do
I realize the banking industry is trying to find creative ways to boost earnings, but nickel and diming small accounts with outrageous fees is not the way to do it Furthermore, I expect a higher level of customer service from a credit union, which was severely lacking here
In April my account was accessed fraudulently without my knowledgeThe account was drained and Landings issued a line of credit without my knowledge to cover overdrawn amountsEventually, the bank suspected fraudulent charges and put in a hold on the account, but again I was not informedI was not aware of any of this until JuneI received a letter at the end of May saying a $*** payment on the line of credit was overdue; however, I misplaced this letter before having the chance to open it so I was not made aware of the unauthorized charges and unauthorized line of credit until a second letter in June with a threat from collectionsNow the bank wants me to pay back the $*** line of creditI was stolen from, my accounts (checking and savings) drained of my money, but the bank says I cannot issue a fraud claim because it has been daysIn June, I missed a call from Landings but was unaware it was urgent as the message was just "This is LandingsPlease contact us about your
Let me start off by saying I have been a member (when it was TSCU) for over yearsIn fact, I remember opening my first checking account here when I was in high school Back then the customer service was top notch and the tellers were so friendly which was one of the reasons I was so loyal to the credit union
I moved out of state years ago, but I kept a small savings account open as I do visit from time to time The statements have continued to come to my mom's house all these yearsLong story short, my account was evidently deemed "inactive" two years ago and they have been charging me a $5/month fee for the past two years Additionally, I am being charged a $5/month fee for receiving a paper statementWhat?? I had no idea as I don't ever see the statements and I couldn't believe they were essentially depleting my savings $120/year at a timeOnce I realized this was happening, I spoke with someone on the phone, who rudely told me these fees were in the fine print when I opened my account and that she would not be reversing any of themShe actually recommended that I close my account, which I was more than happy to do
I realize the banking industry is trying to find creative ways to boost earnings, but nickel and diming small accounts with outrageous fees is not the way to do it Furthermore, I expect a higher level of customer service from a credit union, which was severely lacking here