When [redacted] left his truck at the shop it was with the understanding to take whatever time was necessary to perform repairs The additional repairs far exceeded the lenght of time the insurance would pay for the car rental [redacted] wasn't concerned about that because he had another vehicle During the process of repair his second vehicle broke down and he was required to extend the length of his car rental Since accurate auto was in the middle of repairing the truck the only option was to "rush" the repair The end result was not favorable (to the shop as well as ***) In the interim [redacted] was reimbursed $ of the original car rental When [redacted] returned to address his concerns the 2nd time and refused delivery of his truck Accurate auto decided that the best solution (after meeting with the painter) was to remedy the flaws in the paint work & refinish the exterior of the entire truck At the time of the pick up [redacted] appeared to be satisfied with the repair and received his vehicle.The reason the driver's door was repaired instead of replaced was so that the money saved could be applied to the additional repair, which was agreed with *** Accurate auto did their best to satisfy *** Harry (owner) has been doing business with this family for over thirty years If [redacted] had stepped forward with additional concerns, they would have been addressed
When [redacted] left his truck at the shop it was with the understanding to take whatever time was necessary to perform repairs The additional repairs far exceeded the lenght of time the insurance would pay for the car rental [redacted] wasn't concerned about that because he had another vehicle During the process of repair his second vehicle broke down and he was required to extend the length of his car rental Since accurate auto was in the middle of repairing the truck the only option was to "rush" the repair The end result was not favorable (to the shop as well as ***) In the interim [redacted] was reimbursed $ of the original car rental When [redacted] returned to address his concerns the 2nd time and refused delivery of his truck Accurate auto decided that the best solution (after meeting with the painter) was to remedy the flaws in the paint work & refinish the exterior of the entire truck At the time of the pick up [redacted] appeared to be satisfied with the repair and received his vehicle.The reason the driver's door was repaired instead of replaced was so that the money saved could be applied to the additional repair, which was agreed with *** Accurate auto did their best to satisfy *** Harry (owner) has been doing business with this family for over thirty years If [redacted] had stepped forward with additional concerns, they would have been addressed