Complaint: [redacted]
I am rejecting this response because:Technician removed back cardboard cover from refrigerator without attempting any repairs. Cover was immediately replaced.
Regards,
[redacted]
Response:ALL STAR APPLIANCE SERVICE P.O. BOX [redacted] Tuesday, September 08, 2015 [redacted] Dear [redacted]: Yes the customer did call several times with questions...
about her refrigerator. I told her over the telephone that I would diagnose the problem once I checked out the unit. She also asked if there was a fee for coming out I informed her at that time, that there is a service charge of $70.00plus tax. This was told to her more than once during separate telephone calls. She then proceeded to make the appointment. When I arrived at her house on 8/18/15, she had informed me that the refrigerator had been turned off. The refrigerator had only been on for a little while, prior to my visit. I then proceeded to check out the electrical components. I pulled the unit out and continued to check the remaining components. I then came to the conclusion that it was a sealed system failure. At that time I told her that if it wasn’t cold in 24 hours, because of the unit had only been turned back on for a short time that morning. That it would not be in her best interest in having it repaired. This would be a major repair because a sealed system failure consists of an evaporator, condenser, and /or compressor. When any one of these three major things, fail it is not cost effective in having it repaired. I told her that it would be in her best interest to buy a new refrigerator. When I was finished I handed her the bill she said that it was too much. My response was that she was told over the phone more than once. And that is when she stated that she is a senior citizen. I then in turn told her that I would honor a $10.00coupon that we have online, that brought her bill down to $60.00 plus tax. I did not hear from her again after that, so I did not know there was an issue until I received your letter on September 3rd 2015. After receiving your letter, I tried to reach out to her to try to resolve this problem. She did not answer the phone nor did she return my call after I had left two messages.
Complaint: [redacted]
I am rejecting this response because:
My assessment of this situation stands as is. There are no messages left unanswered on my answering machine.
Regards,
[redacted],
Refund the total postage due of $3.15. They claim they have but have not seen evidence of it. They need to quit sending emails with an attitude. They demanded proof of purchase knowing full well they already had that information. Then they demanded that I send back the product without providing a...
We tried to resolve the issue with the buy after 28 emails and an extensive research by Amazon. We promptly refunded the clients shipping fees he was charged in error by the USPS or by our shipping software with 24 hours of notice. This person has threatened many actions over the $3.15 error. We do not understand what else he is needing. He bought 3 items on amazon Order was fulfilled We were notified of a $3.15 shipping error and received continual threats. Refunded $3.15 within 24 hours Continued issues. We also were told over the phone by this gentlemen that he has had multiple situations with the state and federal government with complaints he files. At that point the gentleman said to google his name and see what he is capable of. Again we feel this issue has been resolved. Thank you Amazon investigator resolved this claim on Tuesday, April 19, 2016 Your Re-presentation: Wednesday, April 13, 2016 Client sent email asking about a shipping error. We responded last night that we would look into the problem during the next business day on April 13th. The product was shipped as promised and the buyer had no problem with the product. When we reviewed the weight and postal service limits we found the item was shipped properly. Today we asked the buyer to provide proof that there was an extra charge from the postal service which he refused. After he threatened negative feedback and filing all sorts of different complaints we provided a unproven refund of his extra shipping charge this morning and he continued to file an a-z claim: Prior Refunds: $3.15 Wednesday, April 13, 2016 We are happy to provide a full refund if he returns the product. We do believe he is trying to get free product. Claim Type: Items not as described Subreason: Wrong Buyer Comments: our customer has been having some issues with the third party seller due to a $3.15 postage due that was charged to him, he was not happy and was getting it notified to the seller which led to an on and on circle of n good answer. our customer has gotten tired of this and would simply like the full refund since he no longer wants the item. Claim Items: 1/1 Biofreeze Pain Relieving Gel , 4-Ounce (Pack of 3) Claim Amount: $22.00 Prior Refunds: $3.15 Wednesday, April 13, 2016 Order Information: $22.00 ([redacted]) Thursday, April 7, 2016 Contact Buyer: ([redacted]@marketplace.amazon.com Shipping Address: [redacted]
[redacted] **
** [redacted]
Order Shipping: Package 1- USPS ([redacted]) Thursday, April 7, 2016 27. Seller e-mailed buyer (View) Monday, April 25, 2016 26. Buyer claim denied Tuesday, April 19, 2016 25. Amazon e-mailed buyer Wednesday, April 13, 2016 24. Amazon requested information from buyer Wednesday, April 13, 2016 23. Seller e-mailed buyer (View) Wednesday, April 13, 2016 22. Buyer e-mailed Amazon Wednesday, April 13, 2016 21. Buyer e-mailed seller (View) Wednesday, April 13, 2016 20. Representation under investigation Wednesday, April 13, 2016 19. Seller e-mailed buyer (View) Wednesday, April 13, 2016 18. You Represented Claim Wednesday, April 13, 2016 17. Amazon e-mailed buyer Wednesday, April 13, 2016 16. Amazon e-mailed buyer Wednesday, April 13, 2016 15. Waiting seller response Wednesday, April 13, 2016 14. Amazon emailed seller Wednesday, April 13, 2016 13. Buyer submitted A-to-z claim Wednesday, April 13, 2016 12. Buyer e-mailed seller (View) Wednesday, April 13, 2016 11. Refund issued Wednesday, April 13, 2016 10. Seller e-mailed buyer (View) Wednesday, April 13, 2016 9. Buyer e-mailed seller (View) Wednesday, April 13, 2016 8. Seller e-mailed buyer (View) Wednesday, April 13, 2016 7. Buyer e-mailed seller (View) Wednesday, April 13, 2016 6. Buyer e-mailed seller (View) Wednesday, April 13, 2016 5. Seller e-mailed buyer (View) Wednesday, April 13, 2016 4. Seller e-mailed buyer (View) Tuesday, April 12, 2016 3. Buyer e-mailed seller (View) Tuesday, April 12, 2016 2. Package 1 shipped USPS Thursday, April 7, 2016 1. Original order ([redacted]) Thursday, April 7, 2016 Shipping Address: [redacted] Order Date: April 7, 2016 6:30:45 AM PDT Expected Ship Date: April 11, 2016 11:59:59 PM PDT Shipping Service: Standard Billing Country: US Sales Channel: Amazon.com Order Totals Items total: $22.00 Refund(s) total: ($3.15) Grand total: $18.85 Jeff K[redacted] Managing Partner, Athlete Packs P: (844) 277-2257 ext. 201 M: (219) 877-5877 E: [redacted]@athletepacks.com W: athletepacks.com
Complaint: [redacted]
I am rejecting this response because:Technician removed back cardboard cover from refrigerator without attempting any repairs. Cover was immediately replaced.
Regards,
[redacted]
Response:ALL STAR APPLIANCE SERVICE P.O. BOX [redacted] Tuesday, September 08, 2015 [redacted] Dear [redacted]: Yes the customer did call several times with questions...
about her refrigerator. I told her over the telephone that I would diagnose the problem once I checked out the unit. She also asked if there was a fee for coming out I informed her at that time, that there is a service charge of $70.00plus tax. This was told to her more than once during separate telephone calls. She then proceeded to make the appointment. When I arrived at her house on 8/18/15, she had informed me that the refrigerator had been turned off. The refrigerator had only been on for a little while, prior to my visit. I then proceeded to check out the electrical components. I pulled the unit out and continued to check the remaining components. I then came to the conclusion that it was a sealed system failure. At that time I told her that if it wasn’t cold in 24 hours, because of the unit had only been turned back on for a short time that morning. That it would not be in her best interest in having it repaired. This would be a major repair because a sealed system failure consists of an evaporator, condenser, and /or compressor. When any one of these three major things, fail it is not cost effective in having it repaired. I told her that it would be in her best interest to buy a new refrigerator. When I was finished I handed her the bill she said that it was too much. My response was that she was told over the phone more than once. And that is when she stated that she is a senior citizen. I then in turn told her that I would honor a $10.00coupon that we have online, that brought her bill down to $60.00 plus tax. I did not hear from her again after that, so I did not know there was an issue until I received your letter on September 3rd 2015. After receiving your letter, I tried to reach out to her to try to resolve this problem. She did not answer the phone nor did she return my call after I had left two messages.
Complaint: [redacted]
I am rejecting this response because:
My assessment of this situation stands as is. There are no messages left unanswered on my answering machine.
Regards,
[redacted],
Refund the total postage due of $3.15. They claim they have but have not seen evidence of it. They need to quit sending emails with an attitude. They demanded proof of purchase knowing full well they already had that information. Then they demanded that I send back the product without providing a...
refund or a prepaid return authorization.
We tried to resolve the issue with the buy after 28 emails and an extensive research by Amazon. We promptly refunded the clients shipping fees he was charged in error by the USPS or by our shipping software with 24 hours of notice. This person has threatened many actions over the $3.15 error. We do not understand what else he is needing. He bought 3 items on amazon Order was fulfilled We were notified of a $3.15 shipping error and received continual threats. Refunded $3.15 within 24 hours Continued issues. We also were told over the phone by this gentlemen that he has had multiple situations with the state and federal government with complaints he files. At that point the gentleman said to google his name and see what he is capable of. Again we feel this issue has been resolved. Thank you Amazon investigator resolved this claim on Tuesday, April 19, 2016 Your Re-presentation: Wednesday, April 13, 2016 Client sent email asking about a shipping error. We responded last night that we would look into the problem during the next business day on April 13th. The product was shipped as promised and the buyer had no problem with the product. When we reviewed the weight and postal service limits we found the item was shipped properly. Today we asked the buyer to provide proof that there was an extra charge from the postal service which he refused. After he threatened negative feedback and filing all sorts of different complaints we provided a unproven refund of his extra shipping charge this morning and he continued to file an a-z claim: Prior Refunds: $3.15 Wednesday, April 13, 2016 We are happy to provide a full refund if he returns the product. We do believe he is trying to get free product. Claim Type: Items not as described Subreason: Wrong Buyer Comments: our customer has been having some issues with the third party seller due to a $3.15 postage due that was charged to him, he was not happy and was getting it notified to the seller which led to an on and on circle of n good answer. our customer has gotten tired of this and would simply like the full refund since he no longer wants the item. Claim Items: 1/1 Biofreeze Pain Relieving Gel , 4-Ounce (Pack of 3) Claim Amount: $22.00 Prior Refunds: $3.15 Wednesday, April 13, 2016 Order Information: $22.00 ([redacted]) Thursday, April 7, 2016 Contact Buyer: ([redacted]@marketplace.amazon.com Shipping Address: [redacted]
[redacted] **
** [redacted]
Order Shipping: Package 1- USPS ([redacted]) Thursday, April 7, 2016 27. Seller e-mailed buyer (View) Monday, April 25, 2016 26. Buyer claim denied Tuesday, April 19, 2016 25. Amazon e-mailed buyer Wednesday, April 13, 2016 24. Amazon requested information from buyer Wednesday, April 13, 2016 23. Seller e-mailed buyer (View) Wednesday, April 13, 2016 22. Buyer e-mailed Amazon Wednesday, April 13, 2016 21. Buyer e-mailed seller (View) Wednesday, April 13, 2016 20. Representation under investigation Wednesday, April 13, 2016 19. Seller e-mailed buyer (View) Wednesday, April 13, 2016 18. You Represented Claim Wednesday, April 13, 2016 17. Amazon e-mailed buyer Wednesday, April 13, 2016 16. Amazon e-mailed buyer Wednesday, April 13, 2016 15. Waiting seller response Wednesday, April 13, 2016 14. Amazon emailed seller Wednesday, April 13, 2016 13. Buyer submitted A-to-z claim Wednesday, April 13, 2016 12. Buyer e-mailed seller (View) Wednesday, April 13, 2016 11. Refund issued Wednesday, April 13, 2016 10. Seller e-mailed buyer (View) Wednesday, April 13, 2016 9. Buyer e-mailed seller (View) Wednesday, April 13, 2016 8. Seller e-mailed buyer (View) Wednesday, April 13, 2016 7. Buyer e-mailed seller (View) Wednesday, April 13, 2016 6. Buyer e-mailed seller (View) Wednesday, April 13, 2016 5. Seller e-mailed buyer (View) Wednesday, April 13, 2016 4. Seller e-mailed buyer (View) Tuesday, April 12, 2016 3. Buyer e-mailed seller (View) Tuesday, April 12, 2016 2. Package 1 shipped USPS Thursday, April 7, 2016 1. Original order ([redacted]) Thursday, April 7, 2016 Shipping Address: [redacted] Order Date: April 7, 2016 6:30:45 AM PDT Expected Ship Date: April 11, 2016 11:59:59 PM PDT Shipping Service: Standard Billing Country: US Sales Channel: Amazon.com Order Totals Items total: $22.00 Refund(s) total: ($3.15) Grand total: $18.85 Jeff K[redacted] Managing Partner, Athlete Packs P: (844) 277-2257 ext. 201 M: (219) 877-5877 E: [redacted]@athletepacks.com W: athletepacks.com