Initial Business Response /* (1000, 7, 2015/02/05) */
The complaint has been resolved with Mr***He was very pleased and happy with the repair and paint job.The reason for lack of customer service and unmet deadlines was due to the previous management and owners of the shopThe
current management and owner have only been with the business Accurate Body and Paint since August of As new owners we did our best to meet Mr***' requests and get the job done in a very timely fashionMr***' truck was finished at the beginning of December and the missing parts were found, painted, and returned to him in the beginning of January
Initial Consumer Rebuttal /* (3000, 9, 2015/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of our meeting 0n 1/4/no conversation of satisfaction of paint rocker panels, bedside panels not painted, touch up were not addressed due to lighting and shop closingI was told at that time missing parts may be in other storage area and will get back to me, calls to your painter have been futile to mute
As for missing parts replacements can be obtained as reproduction or as original, quality is some what questionable on repo items as to metal gauge and type, list and priceplus ship
1-Hood latch panel $
1-Grille lower support $
!-Door relay $
2-window regulators $69.95x2=$
1-window guide $
2-tailgate hinges $
1-Frnt bed panel $
2-door sill plates $
2-Defrost outlets $
1-Firewall filler panel $
As you can see approx$parts missingI repeatedly informed shop manager of parts missing and was told all was thereMeanwhile I'm having a hard time finding another shop to finish without starting overIn August you were told I would pick up in end of October finished or not, you choose to finishIn December I was told an extra $was needed for addition paint suppliesI have tried to be lenient in the past but can not keep "kicking the can down the roadReply awaiting?
Initial Business Response /* (1000, 7, 2015/02/05) */
The complaint has been resolved with Mr***He was very pleased and happy with the repair and paint job.The reason for lack of customer service and unmet deadlines was due to the previous management and owners of the shopThe
current management and owner have only been with the business Accurate Body and Paint since August of As new owners we did our best to meet Mr***' requests and get the job done in a very timely fashionMr***' truck was finished at the beginning of December and the missing parts were found, painted, and returned to him in the beginning of January
Initial Consumer Rebuttal /* (3000, 9, 2015/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of our meeting 0n 1/4/no conversation of satisfaction of paint rocker panels, bedside panels not painted, touch up were not addressed due to lighting and shop closingI was told at that time missing parts may be in other storage area and will get back to me, calls to your painter have been futile to mute
As for missing parts replacements can be obtained as reproduction or as original, quality is some what questionable on repo items as to metal gauge and type, list and priceplus ship
1-Hood latch panel $
1-Grille lower support $
!-Door relay $
2-window regulators $69.95x2=$
1-window guide $
2-tailgate hinges $
1-Frnt bed panel $
2-door sill plates $
2-Defrost outlets $
1-Firewall filler panel $
As you can see approx$parts missingI repeatedly informed shop manager of parts missing and was told all was thereMeanwhile I'm having a hard time finding another shop to finish without starting overIn August you were told I would pick up in end of October finished or not, you choose to finishIn December I was told an extra $was needed for addition paint suppliesI have tried to be lenient in the past but can not keep "kicking the can down the roadReply awaiting?