Initial Business Response / [redacted] (1000, 9, 2015/04/21) */ Further to the complaint of [redacted] , I do apologize for our tardiness in not dealing with the matter soonerI have spoken to our door person, ***, at noon today and he assured me he would do the service call later this week and I will keep reminding him of his promise I was out of the office all last week and trying to catch up Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not heard from the business to this dayThis is par for them as I always received the same response from themThe after sale service is non existentThis is close to a year that I have been waiting for them to fix the door as the water is surely getting in under the flashing and the frame deteriorating Final Business Response / [redacted] (4000, 40, 2016/02/01) */ I spoke to [redacted] a few minutes ago about the [redacted] job and he is going to try to complete it before the weekend Final Consumer Response / [redacted] (4200, 42, 2016/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not of any use to believe what this business saysSince the original complain, over years ago, they have been telling me that they were very busy and as soon as they could, they would fix my problemThat was like telling me that I was a second class customerThey never returned my phone calls and when I visited the shop, I was told: "We will be there next week"In the meantime, I had to put duck tape the door to stop the water from seeping in and rotting the door sill and the house frame [redacted]
Initial Business Response /* (1000, 9, 2015/04/21) */
Further to the complaint of [redacted], I do apologize for our tardiness in not dealing with the matter sooner. I have spoken to our door person, [redacted], at noon today and he assured me he would do the service call later this week and I will...
keep reminding him of his promise . I was out of the office all last week and trying to catch up .
Initial Consumer Rebuttal /* (3000, 13, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not heard from the business to this day. This is par for them as I always received the same response from them. The after sale service is non existent. This is close to a year that I have been waiting for them to fix the door as the water is surely getting in under the flashing and the frame deteriorating.
Final Business Response /* (4000, 40, 2016/02/01) */
I spoke to [redacted] a few minutes ago about the [redacted] job and he is going to try to complete it before the weekend.
Final Consumer Response /* (4200, 42, 2016/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not of any use to believe what this business says. Since the original complain, over 2 years ago, they have been telling me that they were very busy and as soon as they could, they would fix my problem. That was like telling me that I was a second class customer. They never returned my phone calls and when I visited the shop, I was told: "We will be there next week". In the meantime, I had to put duck tape the door to stop the water from seeping in and rotting the door sill and the house frame. [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/04/21) */ Further to the complaint of [redacted] , I do apologize for our tardiness in not dealing with the matter soonerI have spoken to our door person, ***, at noon today and he assured me he would do the service call later this week and I will keep reminding him of his promise I was out of the office all last week and trying to catch up Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not heard from the business to this dayThis is par for them as I always received the same response from themThe after sale service is non existentThis is close to a year that I have been waiting for them to fix the door as the water is surely getting in under the flashing and the frame deteriorating Final Business Response / [redacted] (4000, 40, 2016/02/01) */ I spoke to [redacted] a few minutes ago about the [redacted] job and he is going to try to complete it before the weekend Final Consumer Response / [redacted] (4200, 42, 2016/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not of any use to believe what this business saysSince the original complain, over years ago, they have been telling me that they were very busy and as soon as they could, they would fix my problemThat was like telling me that I was a second class customerThey never returned my phone calls and when I visited the shop, I was told: "We will be there next week"In the meantime, I had to put duck tape the door to stop the water from seeping in and rotting the door sill and the house frame [redacted]
Initial Business Response /* (1000, 9, 2015/04/21) */
Further to the complaint of [redacted], I do apologize for our tardiness in not dealing with the matter sooner. I have spoken to our door person, [redacted], at noon today and he assured me he would do the service call later this week and I will...
keep reminding him of his promise . I was out of the office all last week and trying to catch up .
Initial Consumer Rebuttal /* (3000, 13, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not heard from the business to this day. This is par for them as I always received the same response from them. The after sale service is non existent. This is close to a year that I have been waiting for them to fix the door as the water is surely getting in under the flashing and the frame deteriorating.
Final Business Response /* (4000, 40, 2016/02/01) */
I spoke to [redacted] a few minutes ago about the [redacted] job and he is going to try to complete it before the weekend.
Final Consumer Response /* (4200, 42, 2016/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not of any use to believe what this business says. Since the original complain, over 2 years ago, they have been telling me that they were very busy and as soon as they could, they would fix my problem. That was like telling me that I was a second class customer. They never returned my phone calls and when I visited the shop, I was told: "We will be there next week". In the meantime, I had to put duck tape the door to stop the water from seeping in and rotting the door sill and the house frame. [redacted]