Accurate Exterminators

Good Morning,Marion B Real Estate has managed the condominium association for Key Largo Condo Assn for some plus years. I must act at the direction of the board of directors, namely the president or the person the board elects to conduct business with the managerAs for the overall fee
structure that is paid monthly by the association members, this is determined by the association membership at a membership meeting based upon the budget approved my it's members. The dues have been $since March as voted upon and approved by it's membership. Condo dues in this area range from a low of $to as much as $per month. The membership elected to cut their own grass some four years in lieu of raising dues even more due to insurance cost increases. The member is assigned to cut the grass one or two times a year. The grass is cut some times a year The association provides the lawnmower, trimmer, and gas. The member provides the labor. A member accepts the responsibility to maintain the list of unit owners assignments. If a members elects not to cut the grass, they can pay another member a fee set by the member to cut the grass on their behalf. The manager's office has no interaction with the programMarion B Real Estate has managed the bank account for over years. The account is a trusted account for Key Largo only. The bank has requested the checks to be written out to Marion B Real Estate. On a number of occasions she has been given, by hand delivery or by mail, a ledger accounting of your payment history. She is unable to understand this simple statement of charges, payments and a balanceI have tried to explain the ledger account to her in person and it has been discussed at an annual meeting. She is not able to comprehend this basic accounting information.The roof leak and interior repair has been directed by fellow board members. As all such situations are handled. The association is responsible to maintain the exterior surfaces of a building. The unit owner is responsible to maintain and repair the interior walls. The roof repair was a small leak around a vent and shingles, if I remember correctly. The repair was ordered by the board and repaired timely. The cost was less than $so not an insurance issue. The unit owner can complete any needed interior repairs and file a claim with their home owners insurance coverage. The deductible for the condo coverage is generally too large for small interior repairs. An owner can make any claim they wish, all deductibles are for the unit owner to payThe manager's office has no interaction with an owner for such claims.Marion B Real Estate is not a mortgagee on any insurance policy. Should a mortgage company require their name to added as having an interest in a unit in Key Largo they simply contact the insurance agent with the needed information, they are then added. However, the loss payee in all insurance claim on the Key Largo Condo assn policy is association, Key Largo, and not the mortgagee, as outlined in state law.A request was placed with the board to raise my management rate by $per unit to $due to increase in operational costs of a new accounting program. My office had not requested a raise in my management fee since the inception of the management relationship some years ago. Three of the board members approved the increase and I was advised the increase was approved. How the board handled this vote is not a function of the managementThe fire extinguishers are a requirement of the insurance policy. The purchase of the new rechargeable units have been discussed for a number of years. This year the board directed the purchase of the units and directed the assessment of the cost of $per unit to be a special assessment for each unit owner to pay in addition to monthly dues. Again, management does not participate with the board meetingsSuch special assessments are within the scope of the board responsibility as outlined in the declaration of Key LargoThe association has to purchase replacement cost coverage, as outlined in the declaration, for both flood and general hazard coverage. The replacement cost coverage as set by FEMA/National Flood is the amount of coverage purchased by the association for both general hazard and flood. Failure to meet this required replacement cost value will cause the association to fall within the co insurance coverage rates which pay out actual cash value on many of the claim line items. the board must follow the replacement amount as set by Flood. If the coverage amount are reviewed , inspected and approved by the insurance companies As stated above, Marion B Real Estate works at the direction of the board of directors, as directed by the board delegate. All the board members live on site. She can, at any time, approach a member to discuss her concerns. She along with other board members are retired and available most days. This owner has one vote of a total of units, and a five member board. Apparently she is not in agreement of the majority of it members. This communication has been reviewed by a board member of Key Largo, the delegate of the board for Marion B Real Estate. He is aware of all comments having been addressed in this response. Sincerely,Lisa B S*** *** BrokerMarion B Real Estate IncKey Largo Condo Assn Mgr