Accurate Heating Air and Electrical

To whom it may concern,I would like to end this back and forth he said she said business that is going onI know what has happened and what is going on and to go back and forth is a complete waste of timeI have been in this business for a long time and realize sometimes you will receive a customer that is not in touch with realityI would definitely like to send a technician there to go over any problems with this unit if that is what this customer wants however a full refund is out of the questionI believe everyone involved is ready for a resolution to this complaint however we cant resolve this if the "poor me" card is being playedFinally, Id like to say that everything that I stated in the first statement that I submitted is true all the way through and I dont appreciate the attempt to drag my character through the mudBy the way, my family is a proud military family as wellThank you for allowing us to submit this statement Revdex.com, and we look forward to moving forward with thisOnce again we will be happy to go through the unit or system and determine if there is anything that is not functioning properlyThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Sir or Madam, I would like to take the opportunity and provide my comments regarding Accurate Heating Air and Electrical (Accurate Heating) replyI am very disappointed with the tone of their replyI would hope that Principal: Mr [redacted] , Officer and Mr [redacted] ***, RMO/CEO/President, who stated in their reply that “Customer service is something we take great pride in and we always go over the top to ensure great customer satisfaction” should fix and resolve the complaint, whether by providing the service at customer's full satisfaction or a full refund - that's customer service A technician was scheduled to do the tune up of the AC unitI informed the technician that the AC was making a noise when it shuts offThe technician went straight to a capacitor and told me that it was weak and was causing the noiseI was told that if I do not replace it immediately the whole AC unit will breakTechnician told me that I HAD to replace a capacitor to prevent AC from breaking downHe assured me that replacing the capacitor and the hard start kit would fix the problem and would eliminate the noiseThe technician did not mention anything about “already damaged capacitor” but stated that the AC unit is pretty new and in overall good conditionI have two witnesses who heard the entire conversationI was pressured to make a quick decision because he was in a rush to leaveI was not only intimidated but forced into replacing parts that did not fix the unit and/or resolve the noise issueThe technician attitude made me very uneasy but since he assured me that this would take care of the problem I agreedThe technician only replaced the capacitor and the hard start kit without checking or tuning the unitWhen I questioned him about the tune-up, he said that replacing a capacitor was basically a tune-upThey are correct, I called the technician with years experience to do tune-up, trouble shoot, and fix the problem but after spending $dollars the unit still has the same issue as before the visitI have over years experience of calling for service and dealing with contractors and vendorsI am a military wife and with my husband being deployed I have to call various companies to do repairs on our houseIn my entire life I have never received such a unprofessional and poor serviceI have never have issues to complainThey fabricated my statement about another AC contractor pricing being higher than theirsThis really concerns me how easily they come up with all sorts of justifications When I checked the AC unit was still making the same noise, I called the company to come back and check itI did not call them about my “feelings” or as the stated “she contacted us saying once again how she feels a certain way”This does not make any senseI called the company because the same issue with my ACI called a few times and left messages asking them to come back and check the unitThey did not bother to call me backI am being portrayed as unreasonable complainer because I brought up their unprofessional attitude and poor service to Revdex.comThis is a typical way of blaming a victimI want to reiterate my experience with this company - I scheduled a tuvisit but the technician did not do the tune up - I stated about the noise when the AC stops and technician convinced me that he would resolve the issue - He replaced a working capacitor to fix the AC which did not help at all - I called an expert to take care of my AC unit but after paying $the unit is in the same condition as it was before - The company ignored my voicemails asking to comeback and check the unit - Since the new capacitor did not resolve the issue and tune up was not done I request a full refund To date, they have not suggested or were willing to come back to check the AC and fix the issueI refute their claim that they have tried to correct this complaintIf the job was done correctly according to customer expectations and the customer service that they say "they take pride of," then the company, Principal: Mr [redacted] , Officer and Mr [redacted] ***, RMO/CEO/President, should fix and resolve the complaint, whether by providing the service at customer's full satisfaction or a full refund - that's customer serviceThey took the money for the service which will have to be fixed by the other AC technicianMy trust of dealing with this company has been lostI request a full refund from Accurate Heating Air and Electrical (Accurate Heating)

I am appalled with the arrogant tone and lack of professionalism of their responseThis is not definitely the way to treat customersI have lost confidence and trust in dealing with the company and do not want them to come back to my houseAs mentioned before, I have tried several times for their company to fix the issue but they ignored my calls until I filed a complaint through Revdex.comI do not appreciate their comments to my complain as “not in touch with reality” “using poor me card”I have had so many repairs done in my house by various businesses and this is the first time I have been treated so unprofessionallyI paid for the service and it should have been done to the customer's satusfactionSince the tuwas not done and repairs made has not resolved the noise problem I expect to receive a full refundMy husband just came back from a military deploynent and we have decided that we will be contacting the licensing board to find other avenues of resolutionThank you for your efforts to mediate

To whom it may concern,Upon arrival to this jobsite, our technician was met by homeowners and tenantsThe homeowner informed the technician that the unit was making a noise when it shut offThe technician opened up the system and checked the capacitor to find that the capacitor was weak which was
directly causing the compressor to over ampThe technician RECOMMENDED replacing the capacitor and adding a hard start kitThis is commonly done to extend the life of the compressorIt was explained to the homeowner that without these steps being taken that the compressor would eventually failAt no time was the homeowner told that this would stop the noise but was told that these repairs are RECOMMEDED to again extend the life of an already damaged compressorThe homeowner was given the price prior to any work being done and agreed to the RECOMMENDATIONHalfway through the job the homeowner asked the technician if she should get a second opinion or call her husband and at that time our technician stopped and asked her if she did want to stop the repairs to just say so and we can put her old parts back in and continue on with the next service callShe said go ahead and finish the job! The technician completed the job, ran the system and completed the tune up process, and left the system operating normally at that timeThe contract was written, signed and payment was collectedShortly after the service call was closed out I then received a phone call from a complaining customer saying that she feels like we charged her too muchI addressed the situation with the technician and found that he replaced a capacitor and added a hard start kit and found that the price given was completely fair and within industry standardsI then told her we would be happy to give her an additional $off just to make her feel betterShe then said that she spoke with some contractor next door and he told her a price of what he charges and she shared that with me and funny enough his price was $higher than our original priceAt that time she said how she feels like she was intimidated and doesnt feel like the technician did enough there for that priceShe complained about the time he was there and this was basically a price issue that turned into an attempt to slander the name of my company by using words like intimidationLittle did she know that the technician that showed up to help her has plus years of experiece and is one of the owners of this companyIntimidation is completely out of the question and is very disrespectful because someone doesnt agree with a price which was adjusted and the time that was spent on a jobsiteCustomer service is something we take great pride in and we always go over the top to ensure great customer satisfactionI personally spent minutes on the phone with this customer after the job was completed and listened to many of her issues and addressed each oneAt the end of the conversation her and I were on the right path and I let her know that with any issues in the future please call me and I will make sure that you are well taken care ofApproximately 1/weeks later she contacted us saying once again how she feels a certain wayI asked her how can I help her or better yet what she would like because she just kept talking about her feelingsNever once did she ask for us to come back out because that would be easier than going through this complaint processAlthough I am very sorry that this situation has occured there is really no way that I can help someone who changed their mind two weeks after a repair was done and a full refund is unreasonableWe know for a fact that we done everything to help this customer understand the process of what we did and why and there is just no progress being madeWe did everything legally and by the book and the whole intimidation thing is just insultingI wish her well and will be here for anything in the future

To whom it may concern,I would like to end this back and forth he said she said business that is going on. I know what has happened and what is going on and to go back and forth is a complete waste of time. I have been in this business for a long time and realize sometimes you will receive a customer that is not in touch with reality. I would definitely like to send a technician there to go over any problems with this unit if that is what this customer wants however a full refund is out of the question. I believe everyone involved is ready for a resolution to this complaint however we cant resolve this if the "poor me" card is being played. Finally, Id like to say that everything that I stated in the first statement that I submitted is true all the way through and I dont appreciate the attempt to drag my character through the mud... By the way, my family is a proud military family as well. Thank you for allowing us to submit this statement Revdex.com, and we look forward to moving forward with this. Once again we will be happy to go through the unit or system and determine if there is anything that is not functioning properly. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Sir or Madam,
I would like to take the opportunity and provide my comments regarding Accurate Heating Air and Electrical (Accurate Heating) reply. I am very disappointed with the tone of their reply. I would hope that Principal: Mr. [redacted], Officer and Mr. [redacted], RMO/CEO/President, who stated in their reply that “Customer service is something we take great pride in and we always go over the top to ensure great customer satisfaction” should fix and resolve the complaint, whether by providing the service at customer's full satisfaction or a full refund - that's customer service.
A technician was scheduled to do the tune up of the AC unit. I informed the technician that the AC was making a noise when it shuts off. The technician went straight to a capacitor and told me that it was weak and was causing the noise. I was told that if I do not replace it immediately the whole AC unit will break. Technician told me that I HAD to replace a capacitor to prevent AC from breaking down. He assured me that replacing the capacitor and the hard start kit would fix the problem and would eliminate the noise. The technician did not mention anything about “already damaged capacitor” but stated that the AC unit is pretty new and in overall good condition. I have two witnesses who heard the entire conversation. I was pressured to make a quick decision because he was in a rush to leave. I was not only intimidated but forced into replacing parts that did not fix the unit and/or resolve the noise issue. The technician attitude made me very uneasy but since he assured me that this would take care of the problem I agreed. The technician only replaced the capacitor and the hard start kit without checking or tuning the unit. When I questioned him about the tune-up, he said that replacing a capacitor was basically a tune-up. They are correct, I called the technician with 25 years experience to do tune-up, trouble shoot, and fix the problem but after spending $400 dollars the unit still has the same issue as before the visit. I have over 25 years experience of calling for service and dealing with contractors and vendors. I am a military wife and with my husband being deployed I have to call various companies to do repairs on our house. In my entire life I have never received such a unprofessional and poor service. I have never have issues to complain. They fabricated my statement about another AC contractor pricing being higher than theirs. This really concerns me how easily they come up with all sorts of justifications.
When I checked the AC unit was still making the same noise, I called the company to come back and check it. I did not call them about my “feelings” or as the stated “she contacted us saying once again how she feels a certain way”. This does not make any sense. I called the company because the same issue with my AC. I called a few times and left messages asking them to come back and check the unit. They did not bother to call me back. I am being portrayed as unreasonable complainer because I brought up their unprofessional attitude and poor service to Revdex.com. This is a typical way of blaming a victim. I want to reiterate my experience with this company.
- I scheduled a tune-up visit but the technician did not do the tune up.
- I stated about the noise when the AC stops and technician convinced me that he would resolve the issue
- He replaced a working capacitor to fix the AC which did not help at all
- I called an expert to take care of my AC unit but after paying $400 the unit is in the same condition as it was before
- The company ignored my voicemails asking to comeback and check the unit
- Since the new capacitor did not resolve the issue and tune up was not done I request a full refund.
To date, they have not suggested or were willing to come back to check the AC and fix the issue. I refute their claim that they have tried to correct this complaint. If the job was done correctly according to customer expectations and the customer service that they say "they take pride of," then the company, Principal: Mr. [redacted], Officer and Mr. [redacted], RMO/CEO/President, should fix and resolve the complaint, whether by providing the service at customer's full satisfaction or a full refund - that's customer service. They took the money for the service which will have to be fixed by the other AC technician. My trust of dealing with this company has been lost. I request a full refund from Accurate Heating Air and Electrical (Accurate Heating).