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To whom it may concern; We are responding to the complaint we have received regarding [redacted] 's roof and gutter work(consumer complaint # [redacted] ) We believe Mrs [redacted] 's complaint at this time is pre-mature because the investigation has not been completed We currently have a number of resolutions going on with Mrs [redacted] 's complaint The first resolution is: We have called [redacted] insurance company to investigate Mrs [redacted] 's claimsThe contact person is [redacted] at [redacted] ext*** Claim # [redacted] The claim was called in within the last week to week and a half The adjuster arrived at Mrs [redacted] 's house on May 14, to assess any damages Mrs [redacted] is claiming We are waiting to hear back from [redacted] about the results of the claim and pursuing them for an answer as soon as possible In addition to the insurance claim a second resolution has also been implemented The second resolution: We have contacted the [redacted] Roofing (the manufacturer of the shingles installed on Mrs [redacted] 's roof) representative, [redacted] , and [redacted] from [redacted] Building Supplies (the supplier of the atlas shingles installed on Mrs [redacted] 's roof), both the manufacturer representative and the supplier representative will be contacting Mrs [redacted] to do a review of the roof/shingles We are also going to entertain having a certified home inspector review Mrs [redacted] 's complaint as wellAlthough, due to access denied to us, she has had another roofing company start so-called repairs which may prove impossible to verify any wrong installations were done We are suspicious and concerned that tampering or manufactured damage may have occured We can supply any documentation, including all emails, showing that we have corresponded with Mrs [redacted] and her complaint We have not been out "13" times to address Mrs [redacted] 's roof complaints It has been far less than the amount stated since she has been refusing to let us come out and/or fix any issues We are exhausting all our resources to try to satisfy this issue If you have any questions please contact me at my direct line [redacted] Thank you for your attention to this matter, [redacted] Cincinnati Gutter and Roof Protection